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Mecca Cosmetica

Mecca Cosmetica

Online store, Physical store, Product Range (See All)
3.1 from 296 reviews · View Statistics
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Reviews

  • Product Quality
    3.1 (7)
  • Return Claim MadeYes (2) · No (9)
  • Shipping
    2.6 (5)
  • Customer Service
    1.7 (3)
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Kate
KateSydney

Not up to scratch anymore

published
Incentivised Review No
Return Claim MadeNo
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NormH
NormHMetropolitan Adelaide, SA
  • 3 reviews
  • 8 likes

Returns are painful and time consuming BE AWARE!!

published

In order to return a product, you would need to CALL Mecca’s customer care and wait on the line from 20 plus minutes. Once the products are shipped back they will take up to 10/15 days to process your returns. Even though Aus Post notifies you that your return has been delivered to the destination in two days. Also refund returns in store in not an option unless you’re happy to exchange only. This process is purely designed to stop people from returning products. Other competitors like Sephora and Adore beauty has instant online forms to process your returns without making you feel like you’re on the line to Centrelink. They need to up their game.

Product Quality
5/5
Shipping
4/5
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Jennifer S.
Jennifer S.Greater Melbourne (Outer), VIC
  • 6 reviews
  • 5 likes

Absurd marketing policy

published
Product Quality
3/5
Shipping
2/5
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Disappointing

published

I have made two orders in the last few weeks spending close to $200 each time. The first order I made, I received an email the very next day reminding me not to forget my chance to redeem my beauty loop box expires soon, yet there was no option to add that to my order. Last night I made another order and received an email today stating that I receive a free gift with my next order as it’s my birthday soon. Yet again, there was no option to add this to the order that I made. This is extremely disappointing, get your act together.

Incentivised Review No
Return Claim MadeNo
Date PurchasedAugust 2021
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Felix25
Felix25Canberra
  • 18 reviews
  • 10 likes

Product not as described and poor customer service

published
Product Quality
2/5
Customer Service
2/5
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CINDY S.
CINDY S.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Beware of their return policy

published
Product Quality
1/5
Shipping
3/5
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Sam
SamGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Would only purchase if I need something

published

I find things on Mecca are so over priced. They should have discounts like Sephora. They hardly answer the phone in store. However, they do have beautiful products. They really need to allow Australians to have a discount because I’ve purchased a lot of items through other stores like adore beauty and catch of the day for half the price. Will only shop here if I need an item.

Product Quality
3/5
Shipping
2/5
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Good and bad--but don't count on getting your Beauty Loop Rewards, even if you spend the money...

published
Product Quality
5/5
Shipping
2/5
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Cherie K.
Cherie K.Mid North Coast, NSW

Colourblind staff

published
Incentivised Review No
Return Claim MadeNo
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Van T
Van TPerth
  • 6 reviews
  • 14 likes

Poor Customer Service

published

Staff was highly rude and very unhelpful with service, was told to look for the items myself. It appears to be a culture in Mecca organisation, other stores are very similar. With former workers complaining its inherent from upper management.

Product Quality
3/5
Customer Service
1/5
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K065
K065
  • 5 reviews
  • 4 likes

Chadstone Mecca Service

published

Went to Chadstone Mecca and received one slight smile. I was clearly looking for something. Store nearly empty more sales assistants than customers, yet no one asked if I needed help. Just walked out and ordered online from another supplier

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
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Quentin34
Quentin34Hornsby
  • 5 reviews
  • 9 likes

why so long

published

Shipping takes too long for a product that is within Australia. I can order from Sephora and get it to me in 2 days but Mecca takes far too long.

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Poppy
PoppyPerth
  • 12 reviews
  • 5 likes

Not happy with Customer Service

published

Too rigid a policy regarding Customer Service...more Like Lip Service only.
Asked for a sample of foundation to be sent with my last order (not dispatched before I contacted them)
prior to ordering a $75 foundation for help decide on the colour....a store is way too far for me to go to and I dont drive with no direct bus service either. No help from them regarding the issue..answer was for me to order and they will accept return and a credit or exchange is colour not suitable. I also live 10 km from a PO...for a large company this is pathetic in my opinion. I have no complaints about the actual product (Nars) just the distributer. Do not think this is service at all!
Certainly disappointed in Mecca.

Incentivised Review No
Date PurchasedFebruary 2019
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Don't believe everything you hear

published
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Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Have been shopping with Mecca for 5+ years they have now lost a long-term customer

published
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Questions & Answers

Judy
Judyasked
Mecca Cosmetica Online store

Wondering how my friend received a $100. Gift card and a tube of sunscreen without contacting your company?

No answers
Susie M.
Susie M.asked
Mecca Cosmetica

has anyone bought the Veldere Radiance + Repair serum? my dermatologist gave me a sample and I'm trying to find where to buy it online, please help

1 answer
Sue Gosney
Sue Gosney

Hi Susie. Mecca doesn’t stock Veldere. You need to buy from Veldere directly online although I think they are out of the serum at the moment.

Pat L
Pat Lasked
Mecca Cosmetica Online store

Do you have a retracting lip brush?

No answers
See all Mecca Cosmetica questions

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Mecca Cosmetica

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