Mecca Cosmetica

I’ve been ordering more from Adore Beauty recently (because c’mon, loads of samples, tim tams, and amazing delivery - plus great benefits on their loyalty system!), but thought I’d go back to Mecca for a couple of products as I love Sunday Riley, plus new Charlotte Tilbury collection - and they’d sent over the beauty loop box email. Only to log in and realise they are unable to send any samples or boxes at this time, plus delivery delays due to demand - and quite a few products out of stock with no delivery date. I had only received my beauty l...

In order to return a product, you would need to CALL Mecca’s customer care and wait on the line from 20 plus minutes. Once the products are shipped back they will take up to 10/15 days to process your returns. Even though Aus Post notifies you that your return has been delivered to the destination in two days. Also refund returns in store in not an option unless you’re happy to exchange only. This process is purely designed to stop people from returning products. Other competitors like Sephora and Adore beauty has instant online forms to process your returns without making you feel like you’re on the line to Centrelink. They need to up their game.

I’ve been a long fan of Mecca even before I knew what BL points were.
So couple of things that has changed recently that disappointed me and a lot of my close friends.

- the consistent Nars Orgasm sachet samples. There seems to be no rhyme or rhythm and customers are getting the same left over $2 Nars sachet that isn’t even usable more than one application. Let alone we have over 5 Nars blush palletes with orgasm in them.

- price increases are drastic. A $351 perfume is now $390+ within a matter of 4 weeks?

How is this even rationally allowe...

I have made two orders in the last few weeks spending close to $200 each time. The first order I made, I received an email the very next day reminding me not to forget my chance to redeem my beauty loop box expires soon, yet there was no option to add that to my order. Last night I made another order and received an email today stating that I receive a free gift with my next order as it’s my birthday soon. Yet again, there was no option to add this to the order that I made. This is extremely disappointing, get your act together.

My initial impression of this store was favourable. The door greeter was friendly and she referred me to a makeup consultant to match foundation to my skin colour. The makeup consultant was very friendly and seemed knowledgeable. We eventually found a shade that suited me and she recommended a particular foundation as being extremely hydrating, assuring me that it wouldn't sit mottled on my skin like the cheaper supermarket foundations. The item cost $97 and I had high expectations for that price. The initial application of the product in store...

I've purchased the Nuface Device in March, after using the product for a while I had serious skin allergies to the machine/ serum. So I emailed the customer service, who stated I had 90 days to return the product (which didn't indicate 90 days from the purchase date) which to my understanding I thought it meant 90 days from 13th of May. Due to quarantine and health conditions, I couldn't physically return the products to the store. I've tried to contact again today, only to be told I can no longer return it, as its 90 days from the purchasing d...

I find things on Mecca are so over priced. They should have discounts like Sephora. They hardly answer the phone in store. However, they do have beautiful products. They really need to allow Australians to have a discount because I’ve purchased a lot of items through other stores like adore beauty and catch of the day for half the price. Will only shop here if I need an item.

I've been mostly please with Mecca up until now: the staff are always helpful in store--love that. I'm part of the Beauty Loop program that promises rewards for shopping exclusively with Mecca. For the lower level boxes, I was given one or two successfully--until I got to level three.

Got the email to say the boxes were ready, but was sick and couldn't get into town for a week after that. I would have shopped online, but the colour of lipstick I wanted isn't available online, and the last package was late by at least two days, so I thought it ...

I walked into the Charlestown Square store and asked to be matched to the correct shade of MAC Studio Fix Foundation. Despite my pink skinned Irish convict roots, the sales assistant looked at my wrist veins and told me I had warm toned skin, so I was matched to shade NC20 (I think). I made the purchase and walked out. Drove 3 hours home (as I was only in Newcastle for the day to get my car fixed), tested the shade and it was waaaay too yellow/orange for my skin tone. I wouldn't have been able to wear it without looking like an oompa loompa lol...

Staff was highly rude and very unhelpful with service, was told to look for the items myself. It appears to be a culture in Mecca organisation, other stores are very similar. With former workers complaining its inherent from upper management.

Went to Chadstone Mecca and received one slight smile. I was clearly looking for something. Store nearly empty more sales assistants than customers, yet no one asked if I needed help. Just walked out and ordered online from another supplier

Shipping takes too long for a product that is within Australia. I can order from Sephora and get it to me in 2 days but Mecca takes far too long.

Too rigid a policy regarding Customer Service...more Like Lip Service only.
Asked for a sample of foundation to be sent with my last order (not dispatched before I contacted them)
prior to ordering a $75 foundation for help decide on the colour....a store is way too far for me to go to and I dont drive with no direct bus service either. No help from them regarding the issue..answer was for me to order and they will accept return and a credit or exchange is colour not suitable. I also live 10 km from a PO...for a large company this is pathetic in my opinion. I have no complaints about the actual product (Nars) just the distributer. Do not think this is service at all!
Certainly disappointed in Mecca.

I have loved Mecca for a really long time they sell really good quality product the staff are really wonderful and have a lot of knowledge. I was told by one of your makeup artists that Mecca does not do sales items they believe in their product and don't feel that it should go on sale. I have not seen many sale ever in store up until recently only online at Christmas
I purchased an eyeshadow palette for my Best Friend and it was actually on sale I think originally it was $100 I purchased mine for $70 and put it in my present box. I wrapped i...

As a long-term customer I am really shocked to see how Mecca has slowly been falling behind other retailers online and physical stores. Customer service do not respond to complaints and for this reason I began shopping at Sephora and online store Active Skin which both offer a lot more than what Mecca offers and much better prices/loyalty programs.

The Xmas casuals Mecca hires need proper training, I was in store a few weeks ago when trying to find the right foundation shade the girl told me to look through all the foundation colours myself ...