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Mecca Cosmetica

Mecca Cosmetica

Online store, Physical store, Product Range (See All)
3.1 from 299 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (43)
  • Return Claim MadeYes (12) · No (46)
  • Shipping
    1.6 (27)
  • Customer Service
    1.1 (19)
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Order was canceled for no reason what a joke

published

my first order was canceled for no reason, no email or message update, no nothing. Tried customer service and they said they couldn't see anything wrong with my account or my order so they didn't know why it was canceled. What a joke.
Then we tried to put another order - canceled again after 2 weeks. completely unbelievable and unacceptable. It is even making me feel sick when I see the Mecca store in the mall now.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Fiona
FionaSydney, NSW

3rd Time Parcel Stolen from Star Trak Express

published

Ordered a Byredo candle and couple of other items from Mecca. Was raining the day of delivery. When the drive cbf, steals parcel and says "left in a safe place". Same thing happened on previous order that my partner did. Star Trak Express is STEALING parcels and Mecca refuses to help or issue refund. Well I will be making a police report, and following this up until I get an answer as I did not agree to have my parcel left out unattended. I will be emailing Byredo Head Office as well!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Siân
SiânSydney Surrounds, NSW
  • 5 reviews
  • 1 like

Fraudulent flagging

published

I ordered online at Mecca as a repeat customer and received an email AFTER the funds had been taken from my account, stating that my transaction had been flagged fraudulent and asking me to send sensitive personal information. Licence, utility bill. No person in their right mind would hand over their credit card details, licence and utility bill via email. Lost a loyal customer. Hello identity theft. No waiting on a refund.

Incentivised Review No
Return Claim MadeYes
Date PurchasedMay 2022
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Elle E
Elle ESydney
  • 20 reviews
  • 36 likes

Don’t bother joining their loyalty program

published

Don’t join their loyalty program because they won’t ever have your reward box in stock even when you show up on the day of the launch. They’ll then tell you to go online and spend $25 to get your gift. SCAM.

Product Quality
1/5
Customer Service
1/5
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Don't buy Mecca gift vouchers they will never honour them

published

They refused to honour my birthday gift voucher then issued me a new one then refused to honour that, definitely a scam I think. I wonder what ACCC will say.

Product Quality
1/5
Incentivised Review No
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Farce of a rewards program; Mecca don't care about your business

published
Incentivised Review No
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Sienna S.
Sienna S.Greater Melbourne (Inner), VIC

Terrible packaging. Received my order today 30.3.22 and the box is in terrible condition. It’s all peeling on the sides.

published

Store is great and very easy to navigate!!!!
Packaging now is rubbish now which is a shame. See pics posted below.

Product Quality
5/5
Shipping
1/5
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Susan
SusanGreater Melbourne (Metropolitan), VIC

Beware the dodgy postal delivery service

published

-parcel stolen from my front door
-untrustworthy delivery provider who chooses a “safe” location
-company won’t care so recommend reconsidering purchase
-disappointing, careless service

Incentivised Review No
Return Claim MadeNo
Date PurchasedFebruary 2022
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Georgie
GeorgieMelbourne
  • 3 reviews
  • 4 likes

Missed out on my beauty loop box thanks to storeperson's misinformation.

published

Purchased something at The Glen store on 8th Feb. Couldn't redeem my Beauty Loop Box as they had sold out. Was told they were receiving more and to re-visit the store to collect one. Purchased there again today and now have been told they have sent any leftover Beauty Loop Boxes back to head office. Contacted Customer Care who told me there is nothing they can do.
This response is unsatisfactory. As a level 3 member who spends a significant amount of money at mecca, I would expect better.
Do not trust what you are told in-store.

Customer Service
1/5
Incentivised Review No
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Tedious buying online.

published

Be warned. Mecca will ask for your proof of identity (driver’s licence & utility bill) even if you have bought multiple times from them.

Who knows what they can misuse those documents for. Neither is there a secure way to provide these to them. Simply an email with attachments.

And it’s basically holding you hostage. Provide the docs or the order will be cancelled.

Incentivised Review No
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Emma S.
Emma S.Central Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like

Terrible customer service. Especially the girl called Lisa on live chat.

published

Products have no issues. Live chat customer service can be improved a lot. The girl called Lisa was rude and grumpy. She doesn't even know what I exactly complaining about and what exactly in the email I sent to her manager before she replied: you can go ahead to contact ombudsman as you wish. I am just asking her to ask her manager to reply my email. That is all. It seems like they are having a little friends circle within a company to protect each other from unhappy customers. Not professional at all. Don't get any issues with them. They can only say sorry. That's all! Or the worst you will get Lisa to talk to you.

Product Quality
5/5
Shipping
1/5
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EBBIE
EBBIESydney, NSW

Non-existent customer service. Very disappointing

published
Product Quality
1/5
Shipping
1/5
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Sar
Sar
  • 16 reviews
  • 19 likes

Demanding sensitive documentation

published
Incentivised Review No
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Nat
NatMetropolitan Adelaide, SA
  • 17 reviews
  • 5 likes

Zero customer service

published

Have been emailing Mecca for over 3 weeks.
Beauty loop level not correctly increased on my account. Zero response to emails to management. Really disappointed

Product Quality
1/5
Shipping
1/5
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Elen18
Elen18MELBOURNE
  • 12 reviews
  • 14 likes

Damaged product sent. No one responded to email

published

I bought Charlotte Tilbury Charlotte's Magic Cream and it was sent used! I have sent Mecca three emails and tried calling but gave up at 20 minutes. Not sure how they are still in business if this is how they work. I’m so disappointed

Product Quality
1/5
Shipping
5/5
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Questions & Answers

Judy
Judyasked
Mecca Cosmetica Online store

Wondering how my friend received a $100. Gift card and a tube of sunscreen without contacting your company?

No answers
Susie M.
Susie M.asked
Mecca Cosmetica

has anyone bought the Veldere Radiance + Repair serum? my dermatologist gave me a sample and I'm trying to find where to buy it online, please help

1 answer
Sue Gosney
Sue Gosney

Hi Susie. Mecca doesn’t stock Veldere. You need to buy from Veldere directly online although I think they are out of the serum at the moment.

Pat L
Pat Lasked
Mecca Cosmetica Online store

Do you have a retracting lip brush?

No answers
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Mecca Cosmetica

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