Mecca Cosmetica

I’ve been ordering more from Adore Beauty recently (because c’mon, loads of samples, tim tams, and amazing delivery - plus great benefits on their loyalty system!), but thought I’d go back to Mecca for a couple of products as I love Sunday Riley, plus new Charlotte Tilbury collection - and they’d sent over the beauty loop box email. Only to log in and realise they are unable to send any samples or boxes at this time, plus delivery delays due to demand - and quite a few products out of stock with no delivery date. I had only received my beauty l...

I’ve been a long fan of Mecca even before I knew what BL points were.
So couple of things that has changed recently that disappointed me and a lot of my close friends.

- the consistent Nars Orgasm sachet samples. There seems to be no rhyme or rhythm and customers are getting the same left over $2 Nars sachet that isn’t even usable more than one application. Let alone we have over 5 Nars blush palletes with orgasm in them.

- price increases are drastic. A $351 perfume is now $390+ within a matter of 4 weeks?

How is this even rationally allowe...

I have made two orders in the last few weeks spending close to $200 each time. The first order I made, I received an email the very next day reminding me not to forget my chance to redeem my beauty loop box expires soon, yet there was no option to add that to my order. Last night I made another order and received an email today stating that I receive a free gift with my next order as it’s my birthday soon. Yet again, there was no option to add this to the order that I made. This is extremely disappointing, get your act together.

My initial impression of this store was favourable. The door greeter was friendly and she referred me to a makeup consultant to match foundation to my skin colour. The makeup consultant was very friendly and seemed knowledgeable. We eventually found a shade that suited me and she recommended a particular foundation as being extremely hydrating, assuring me that it wouldn't sit mottled on my skin like the cheaper supermarket foundations. The item cost $97 and I had high expectations for that price. The initial application of the product in store...

Just received my order. Colours of lipstick and eyeshadow are not really what was represented colours much darker. Not your fault Mecca. I’m sure you are trying. Be careful when choosing and understand this may happen. Ps. I also purchased blush and am very happy with the colour.

Bought Two Faced extreme lip gloss and definitely doesn’t work. When you first put it on it burns your lips but doesn’t plump them. After a few times it stopped burning all together And not once did I have plump lips . Just do Fillers!

I find things on Mecca are so over priced. They should have discounts like Sephora. They hardly answer the phone in store. However, they do have beautiful products. They really need to allow Australians to have a discount because I’ve purchased a lot of items through other stores like adore beauty and catch of the day for half the price. Will only shop here if I need an item.

I've been mostly please with Mecca up until now: the staff are always helpful in store--love that. I'm part of the Beauty Loop program that promises rewards for shopping exclusively with Mecca. For the lower level boxes, I was given one or two successfully--until I got to level three.

Got the email to say the boxes were ready, but was sick and couldn't get into town for a week after that. I would have shopped online, but the colour of lipstick I wanted isn't available online, and the last package was late by at least two days, so I thought it ...

I walked into the Charlestown Square store and asked to be matched to the correct shade of MAC Studio Fix Foundation. Despite my pink skinned Irish convict roots, the sales assistant looked at my wrist veins and told me I had warm toned skin, so I was matched to shade NC20 (I think). I made the purchase and walked out. Drove 3 hours home (as I was only in Newcastle for the day to get my car fixed), tested the shade and it was waaaay too yellow/orange for my skin tone. I wouldn't have been able to wear it without looking like an oompa loompa lol...

Used to love Mecca and buy only from them all the time for years. But lately noticed that every time I go in to purchase a staple that I always use, the price on it rises more and more. I used to be a beauty loop level 3 but now I shop at Sephora or else where. If you guys think that by rising a price on something by $3 every month will be left unnoticed by your customers and at the same time not accepting afterpay because your too cool for it is just wrong. I won't be surprised if your business will go down hill in no time with this attitude.

Staff was highly rude and very unhelpful with service, was told to look for the items myself. It appears to be a culture in Mecca organisation, other stores are very similar. With former workers complaining its inherent from upper management.

I LOVE everything about this business - their physical and online stores. But I find their Customer Service/online contact system lacking. I spent enough $$'s online to qualify for the 1-2 day express shipping, but in the end the courier company let us all down. But the thing is, I sent an online enquiry (12/05/19) to MECCA about this - and to date (it's now 21/05/19), I still haven't received a word back from them. My delivery, of course arrived the following Monday (even though I received notification from them that I'd get it close of busine...

Went to Chadstone Mecca and received one slight smile. I was clearly looking for something. Store nearly empty more sales assistants than customers, yet no one asked if I needed help. Just walked out and ordered online from another supplier