WHAT A BABE. the store is amazing, products are bootiful but i had THE BEST help from Ranishka, she just hit it for me, she gave me some samples which was amaz, she matched some concealer for me and we had a good old girl chat. SHE NEEDS A RAISE, much love with Ranishka.
Customer Care Contact
Needed help in a Gift Card that had been accidentally thrown away. Contacted Customer Care who found the relevant details & sent a replacement, very happy daughter, excellent help from Mecca who painstakingly looked through from Dec 2021!! Thank you
Missed out on promised birthday gift but staff went out of their way to look after my complaint. They checked my account and realised I had unsubscribed but are now giving me the gift.
Rose Inc Skin Clarity
I received this product in my beauty loop box, and upon using was compelled to report how great it was to use, I have just come out of having Covid and I think my skin had suffered, upon using Rose Inc Carity I noticed straight away a difference, will certainly be adding this to my go to products. Also wanted to congratulate Mecca on Beauty Loop it is a wonderful way to be able to test products and to see what is new in the market. Well done Mecca
A Great Place to Shop
Last Sunday I decided to walk into the Queen Street Mall store in Brisbanes CBD. Upon entry a sweet employee offered me help, as I was abit mesmerised by the foundation makeup in front of me and a bit lost as where to start in their store. My foundation finished, bronzer near done and in need of eyeshadow brushes.
She helped me find the right stuff, a Shisedo tint, Nars bronzing powder and their own branded brushes and sponge.
The selection she picked suits my skin and lifestyle. Real happy with the products and service, I’ll be back.
5 stars for mecca customer service!!!
I had an allergic reaction to one of the lip products. I was afraid of not being able to return it as I have tried it on once. I went to the store in Garden City, Brisbane and the staff was super nice, she heard the issue and let me return it with no drama. Really impressed with the customer service here!!!
Great services and reasonable prices
Visited Chatswood and broadway stores, all sales representatives are friendly. Shiseido products are made in Japan and in reasonable prices. Happy with my purchases.
Best experience ever
Amazing service by Rachel and Sofia polite and professional, busy store but with a smile on their face helped me with my purchase.
Mecca We love your products and such good service it is always a pleasure to come to your stores.
- Mecca Cosmetica Online store
Both in store and online, meccas service is impeccable! Need help finding a product that’s right for you? One of the team members right around the corner will see your struggle and approach you with nice and easy service! It’s great, they take great initiative and care for their customers. They work hard and know how to provide the best service they can. Always friendly, always welcoming. Online orders come in fast and handled with great care. Sample sizes are immaculate, and the beauty boxes are sublime. I can’t say enough good things about this company! IN. LOVE. Thank you all so very much for your service!
I ordered some make up on line, on the Friday. And to my absolute shock I received the items by express post first thing Monday morning. After dealing with their competitors who took 13 days to arrive. I will always use Mecca from now on. And the products were brilliant.
Always so quick with dispatch
Really good selection of products. The website is extremely easy to navigate and has a lot of reviews for each product.
Would love if they went on sale more but they do have free delivery over $25.
The dispatch and delivery is always so quick! I have ordered from heaps of online stores and this is always the quickest
- Mecca Cosmetica Online store
Love the products!!
I’m very satisfied with my purchase experience with MECCA, no matter via in store or online shopping. Sometimes the service is even better than Sephora, especially on the delivery process.
I've always found the staff extremely helpful, both instore and online.
Being able to chat directly with "product experts" instore right from the website is a level of customer service I haven't experienced elsewhere. During lockdown, or for those of us that can easily get into a store, getting advice and personalised colour swatches sent to you makes shopping online for makeup easy. Free shipping is a bonus.
Excellent Customer Service
I just wanted to take the time to thank my Customer Service Support person Ava, who went above and beyond to assist me with a small product issue.
She was extremely helpful, loving, and excellent communication.
If only there were more people like Ave.
Thank you so much.
Shopping here is a treat
There are products that Mecca has that aren't available anywhere else. It's easy to navigate the website and I'll often go into a store to try the product then go online to purchase them. I am a conscientious buyer and take my time researching everything. I've never had an issue with the customer service or quality of a product and they always arrive on time. I enjoy the beauty loop box that I receive too and love the ability to try the samples that come with it, because of this I've been able to explore other skin and make-up products I wouldn't normally have.
Questions & Answers
Wondering how my friend received a $100. Gift card and a tube of sunscreen without contacting your company?
has anyone bought the Veldere Radiance + Repair serum? my dermatologist gave me a sample and I'm trying to find where to buy it online, please help
Hi Susie. Mecca doesn’t stock Veldere. You need to buy from Veldere directly online although I think they are out of the serum at the moment.
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