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Mecca Cosmetica

Mecca Cosmetica

Online store, Physical store, Product Range (See All)
3.1 from 295 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (1) · No (3)
  • Shipping
    4.0 (1)
  • Customer Service
    4.8 (4)
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Therese
Therese
  • 6 reviews
  • 1 like

Positive shopping experience online and in-store

published

I've only gone in-store once. everyone was helpful . I thought there was too many staff. (5 for a Tuesday morning fountain gate....) It's nice Mecca is keeping lots of people employed and the products are definitely expensive enough but If I didn't know exactly what I needed I would have been way too intimidated to go in and I kind of felt uncomfortable browsing further.

Online colour match tool is great, I am very happy I trusted it. Delivery was quick and gift with delivery was a good touch.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
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Bee
BeeMt Druitt
  • 5 reviews

Happy with response

published

I received an order of skin care products. In a Kiehls duo set I purchased the eye cream was missing. I sent a few emails and called customer service asking for my missing item or a refund. Reading the reviews on mecca's customer service I did not thinks the matter was going to be resolved. Whilst it took around 4 days, I did receive a reply offering for my missing item to be sent to me or a full refund. Within 5 minutes or less of my reply with my request they sent an email confirming the product was being sent to me attached with a tracking number. I'm happy with the outcome. I'm definitely confident to order with mecca again.

Product Quality
4/5
Shipping
4/5
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Amy L.
Amy L.Greater Melbourne (Outer), VIC
  • 3 reviews

Love it

published

The staff at the Chadstone store are always so friendly and helpful, it can occasionally be hard to find specific products but typically easy to get help to do so.

Product Quality
4/5
Customer Service
5/5
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Sada
SadaGreater Melbourne (Metropolitan), VIC
  • 738 reviews
  • 120 likes

Good selection of exclusive brands

published

I shop at Mecca stores regularly online and in store. The instore experience is always positive and the staff are friendly and approachable. They offer suggestions and also introduce me to new products. The products might seem expensive but that's because they are exclusive to Mecca. They also have a fantastic loyalty program.
Edit: As I continue to shop with them, I find some staff in some shops to be indifferent and not really helpful, and others are so positive and helpful and help me choose the right product for me. Their online customer service has been good for me because they responded to my emails and solved the issues very quickly.

Product Quality
4/5
Customer Service
4/5
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Tracy
TracyGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Like a candy store

published

I have used there website which I dont always like, as everytime there is a sale I feel they dont have much in stock levels. Id prefer to go into the store and find what I need plus i can try colours first before purchasing. Staff are always helpful.

Product Quality
5/5
Customer Service
5/5
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Molly
Molly
  • 4 reviews

Great service!

published

The lady at the front of the store was super friendly and helped me pick out some products which made my shopping experience much easier!
Quick and friendly check out process and i love the products

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DHW
DHWElwood
  • 4 reviews
  • 3 likes

Great selection - unfortunately not available in all stores

published

Great and helpful staff and they sell some of the best brands. However, I would have liked some consistency across their stores. Some stores missing some of the best seller brands or beauty staples.

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Shubby
ShubbyMelbourne
  • 3 reviews
  • 1 like

What has happened to the in store service attitude?

published
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Dee
DeeWollongong
  • 7 reviews
  • 2 likes

Very helpful and lovely staff.

published

The staff at every Mecca I've been to are always so so lovely & helpful. I fully recommend going to Mecca solely based on their staff and their cosmetic range. Sometimes the downfall is that the stores are very packed and stuffy due to their cluttered layout but overall I'd shop there again.

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Jojo
JojoNorth Queensland, QLD
  • 4 reviews
  • 5 likes

Great products and range

published
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nostaljia
nostaljiaMelbourne
  • 2 reviews

Always very helpful and knowledgeable staff

published

I always shop at the Eastland branch and always get a knowledgeable and skilled staff member to help me with whatever I need. My last purchase was a foundation and the staff member matched my colour perfectly and gave me the type for my skin condition.

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Kellie
KellieIllawong
  • 5 reviews
  • 1 like

Good Company

published

So glad stores are opening in more locations. Love the range of stuff they have.. and ordering online is super easy and fast shipping

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Natasha
NatashaMetropolitan Adelaide, SA
  • 9 reviews
  • 1 like

Love it but please get after pay

published

I purchased the stay-all-day foundation and anti-redness primer and I love them so much! Such good quality products and they really do stay all day. Delivery was super quick and the whole ordering process was easy. Would give 5 stars if they had after pay.

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Patricia
PatriciaSydney
  • 14 reviews
  • 6 likes

Pretty good.

published
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LiamF
LiamFMelbourne
  • 19 reviews
  • 7 likes

I love it

published

I love this shop and all the brands it stocks plus it’s very own brand, I can never leave empty handed.

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Questions & Answers

Judy
Judyasked
Mecca Cosmetica Online store

Wondering how my friend received a $100. Gift card and a tube of sunscreen without contacting your company?

No answers
Susie M.
Susie M.asked
Mecca Cosmetica

has anyone bought the Veldere Radiance + Repair serum? my dermatologist gave me a sample and I'm trying to find where to buy it online, please help

1 answer
Sue Gosney
Sue Gosney

Hi Susie. Mecca doesn’t stock Veldere. You need to buy from Veldere directly online although I think they are out of the serum at the moment.

Pat L
Pat Lasked
Mecca Cosmetica Online store

Do you have a retracting lip brush?

No answers
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Mecca Cosmetica

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