5 questions from our users
My pump auto shut off in like 5 mins for few time already what should I do now
We will probably need a little bit more information. Please call our customer service team on 1800 787 345 and we will be more than happy to assist.
Can this be used as one pump at a time or does both have to be used together?
Yes, I think so. Use plastic wrap between shield and breastshield connector. Then you can transfer Freestyle to a single pump
Yes, it can be used either one pump or two pumps.
Hi Chris, yes the Freestyle can easily be converted from a double to a single pump and back again simply by unplugging the tubing from one of the pump connectors and plugging it into the square shaped adaptor in the centre of the tubing. This needs to be done to regulate the vacuum otherwise it will be lost out of the side not being used. Thank you Medela Australia.
Are these fixable / good for a service once out of the warranty period?
Hi Nat, generally we do not fix pumps however should the need arise please contact our customer service team to discuss the options available and we will do the best we can to help you. Thanks Medela Australia
Is the 2 year valid for all purchases in Australia. For example, is it still 2 years if I purchase it via chemist warehouse?
Hi Yin, if purchased in Australia then the motor will have a 2 year warranty. Thanks Medela Australia
Hi, can anyone tell me whats the warranty on the Freestyle double electric breast pump?
Thank you for contacting us.
In regards to your query please note that our Freestyle comes with a 24 months warranty from date of purchase.
Please feel free to contact us directly should you require further assistance.
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