- Verified purchase
Overrated for the price you’re paying
I bought the medela freestyle double pump thinking that it would save me time to pump both breasts at the same time. Once I started using this product I realised that the pump works more effectively when you use one pump at a time (better suction, breasts are more drained) and the price differential between the single and double pump is quite substantial. Even when I have to use the pump as a single pump, I’m very disappointed with the suction. I find myself constantly needing to massage to help the express process and this shouldn’t be requir...ed with the freestyle. Another thing to note, the pump comes with storage bottles and breast shields. The breast shields only comes in medium size which is unlikely to fit many breastfeeding mothers so you are guaranteed to need to purchase larger shields which will set you back another $30ish. I also thought I could save time by using the medela bottles as feeding bottles however I found their bottles leaked (leaking from the ring) which meant that I couldn’t use them as feeding bottles so save your money and don’t bother buying the teats. If I had a choice I wouldn’t buy this product again.
When the pump works it works really well. However the connectors are very finicky and regularly don’t work. I frequently have to pump only on one side as the connectors often lose their suction and have to be put back together again. Quite frustrating when you’re trying to pump late at night and you’re time poor
Purchased in December 2018 at Baby Bunting for $400.00.
- Verified purchase
Not worth the money
This week I purchased the medela freestyle as I was in need of a double pump. It works great......as a single pump! As a double it is absolutely shocking. I have gone through all the trouble shooting, pulled apart and put back together, tried running on battery or mains but there is barely any suction on one side. It doesn't even suck strong enough to get a single drop out of one side, yet is perfectly fine on the other? I wish I had read the reviews and purchased another brand as it seems I'm not the only one with this problem and not one person has had it resolved so that they can effectively use it as a double, just a ridiculously overpriced single
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- Verified purchase
Good in theory, not in practice- overall disappointed
Purchased the Medela freestyle as I needed a double pump to exclusively bottle feed using breastmilk as my newborn has an overbite and can’t latch properly (confirmed by the paediatrician, paediatric dental surgeon and lactation consultant at the hospital).
So from 4 days old it was pump, pump, pump 8x per day.
So I needed something reliable and went straight to the top of the range at baby bunting, directly from the hospital.
Since the beginning it frequently needs to be stopped, connections and seals reckecked (taken apart and put back...together) multiple times during each pumping session, and then restarted, as the suction is suddenly lost, or doesn’t quite get there after the initial 2 minute ‘massaging’ stage. I can see it’s not correctly aligned as I can see the rubber yellow seal either moves unevenly, doesn’t move at all, or moves very minimally (proving the loss of suction is due to the poor quality connectors). This means double pumping for 20 minutes takes 50-60 minutes. So I’ve been using single pump setting, not both, in an attempt to reduce the number of times I have to do this and it means in doing 20 minutes on each breast separately rather than together (as the product is intended), together with stopping, disassembling and reassembling multiple times, I still spend around 50-60 minutes pumping. This means less time spent cuddling and caring for my baby which is very distressing.
Price is too high for usage life very sad customer
Was comfortable and easy to use. Given the cost was disappointed after only using for 6 weeks post baby one and the 2 weeks for baby number two. The pump died. I trouble shooters with lend of friend batteries and power cords which appear not the be the problem will not charge and will not turn in. For the price I would expect to get more use. Don’t bother ringing the customer support. I would have to send it back at own cost and repairs at own cost. By the time I pay for all this I would be up for a new pump. Disappointing Medela on a brand I have always supported and boasted about has failed me
Use 7-10 times a day. Have had pump for just over 5 months now.
Have had to replace too many parts.
Too expensive, still paying for parts that stop working.
Battery no longer holds a charge. only works while plugged in (sucks for travelling).
Would not spend this much money on this pump again.
Was okay for the 3 months that it worked
I went from using a symphony in hospital to a swing to a freestyle. When I first used the freestyle it was fantastic until it started losing Suction. I heard buying new membranes would solve the issue another $80 later and no more Suction than before. I rang medela looking for a return/refund because I'm unhappy with the product. I was told by baby bunting that I could not get a refund and the pump was not meant to be used as a double pump and so the motor was burnt out from too much use. I was told I couldn't get a refund but I could get store credit. I have since heard of others getting full refunds from other stores...
I bought this hoping that it would save me time expressing (2 pumps) and free my hands to doing other things. However, that's not the case. So if I were to buy again I would have bought a cheaper version of medela with 1 pump.
Portable, came with the belt that you can attach the motor allowing me to move around with it. The suction is good. 2-phase expression does work. Comfortable.
Expensive. The suction is not strong enough when 2 pumps are used simultaneously, defeating the whole purpose of having 2. It's not actually hands-free as the suction is too weak so while using the strap it'll come off. So I still need to use one hand to hold while pumping. The softFit breast-shield turned yellow after a few usage.
Questions & Answers
My pump auto shut off in like 5 mins for few time already what should I do now
We will probably need a little bit more information. Please call our customer service team on 1800 787 345 and we will be more than happy to assist.
Can this be used as one pump at a time or does both have to be used together?
Yes, I think so. Use plastic wrap between shield and breastshield connector. Then you can transfer Freestyle to a single pump
Yes, it can be used either one pump or two pumps.
Hi Chris, yes the Freestyle can easily be converted from a double to a single pump and back again simply by unplugging the tubing from one of the pump connectors and plugging it into the square shaped adaptor in the centre of the tubing. This needs to be done to regulate the vacuum otherwise it will be lost out of the side not being used. Thank you Medela Australia.
Are these fixable / good for a service once out of the warranty period?
Hi Nat, generally we do not fix pumps however should the need arise please contact our customer service team to discuss the options available and we will do the best we can to help you. Thanks Medela Australia
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