12 questions from our users
Why do I get less supply when I double pump than if I single pump? It’s incredibly frustrating as it’s much more time consuming having to single pump
You should be getting more supply, sounds like their might be an issue with the pump. I had one of these pumps and the connectors were not working properly due to a fault which I believe is due to the design of the connectors, I took the pump back to where I bought it from and they gave me a new connector part but the pump still did not suction properly. I found after washing the connectors a few times (as per the instructions in the manual) that they didn't fit back together well and this affected the suction. I returned the pump back to where I bought it and they contacted Medela and I eventually got my money back. Hope this helps, also if you want a good double pump I recommend hiring a hospital grade Medela Symphony pump as they work really well and have great suction.
Same here sometimes it works sometimes it doesn’t I am fed up with this baby bunting people changed the motor and told to buy a new tube still facing problems with it. I am on baby formula now as my baby has forgotten to latch. I wish I could get a refund or credit towards a good pump
Good morning, I am using the medela swing, it seems to be making a sound but no suction coming through, does it mean it's broken?Johannesburg
Without further information, it is difficult to determine what the problem may be. If you are in Johannesburg, I would recommend contacting the Medela on (0027) 11 788 9102 or going to the link below to find out how to contact them via email as you have contacted the Australian website.
I bought the swing maxi, have used it once and it has completely lost suction. The parts don’t seem to be sitting flush together which is I think why the suction has gone. I’ve tried so many ways to reassemble but can’t make it work.
Has anyone else had trouble cleaning g milk from the tubes on this? We have the double pump. I have run (from tap and by siphoning) warm soapy water and then warm water through the tubes but after drying the milk still remains. Does anyone have any suggestions? Cheers.
I bought medela maxi from first cry store.. I just used once I felt suction was not equal both sides moreover its taking nearly 50mins for pumping that too not efficiently. single pump was better as I use to pump both breasts within 40mins..now am using my old one medela swing i lost my money investing in this pump how can I get my monyback?
Thank you for your email. Please return your pump to the store and ask them to test your pump for suction. It may be something very simple and they or Medela Customer Service will be able to assist. If they are unable to test the pump, they can call our Customer Service Department for assistance on
1300 787 345.
I’ve recently purchased the swing maxi to ty to make pumping faster (was using the medela single). It’s actually faster with the single to pump both sides (25 mins total) to using the double (up to 40 mins). The suction is definitely less and I can still express lots once the pump stops producing. I’m beginning to think my pump is faulty. Not saving me time at all, and my supply is dropping as it won’t/can’t empty my breasts. Is this a common issue?
I've never used a single pump although I do sometimes just pump one breast at a time, I have found that sometimes my right breast doesn't produce much milk when pumping but my left will fill the bottle in 10 - 15mins, I'm thinking you might have a faulty one, I'd take it back and question it, atleast if they give you another one you can test if it was just that pump.
Thank you for your question. There are many reasons why this may be happening. To ensure this is not an issue with the pump itself, I would recommend you take your pump back to the place of purchase with your receipt and ask them to test the pump. If the store you bought your pump from do not have a test kit please contact Medela Customer Service on 1800 787 345
Although the Swing Maxi has a much stronger motor (to allow for double pumping) they have have the same suction levels, there is a valve in the Swing Maxi which ensures you get equal suction on both sides. I hope this helps.
I have recently returned to work and using the Swing Maxi to express. I have recently noticed a drop in pump output. Do the connectors/membranes need to be changed in the maxi as in other pumps? If so how frequently?
Thank you for contacting us.
The Connectors do need to be changed from time to time depending on usage/sterilization process etecetera.
If you are able to call us we could go through some trouble shooting with you.
You can call us on 1800 787 345 Monday- Friday from 9am to 5pm.
Customer Service Team
Hi Medela I am a new mom to be and I want to know what’s the life span of each of the machine for both Swing Maxi and Freestyle?
We provide a 2 year warranty on our electric breastpumps. The life span will however depend on how the pump is used, maintained and stored. As such there is no definite life span for the machine.
Medela Customer Service
Can this be used as one pump at a time or does both have to be used together?
It definitely can be used as one pump. It’s easier to pump one side and your child on the other side.
Yes, We stuck some blue tack on the end of one end of the tube and was able to use the single. Wife found the suction was better on single pump and she never used double after that. Made me cringe forking out extra to get her the double which I thought would be more time consuming for her.
The Swing Maxi can be used as both a single or double.
All you need to do is insert the tubing (not in use) into the triangle and please make sure it is properly inserted.
If you require assistance with your unit please feel free to contact us on 1800 787 345.
Customer Service Team
To the Medela company,
I recently bought a Medela Swing Maxi. Originally I had bought a Lansinoh with at first was working great but rapidly deteriorated and stoped extracting within a month or two. Now, I have the Medela but, it is not extracting as much milk as I would like. Is there something wrong with the product or, am I doing something wrong? Could you please email me at firstname.lastname@example.org or call me at +436608405020
Thank you for making contact.
I'll email you on email address provided.
My partner today purchased a Medela Maxi double pump Second hand.
After testing it I am concerned it's not functioning efficiently.
With my first baby 6 years ago I had a Single Medela Swing, loved it and worked perfect.
I'm trying to work out of the pump is faulty or my memory fails me.
It has little suction to only move the nipple a little, it falls straight off your breast there is no suction seal ornate pressure what so ever.
It's a double, all sealed and parts in correctly just wonder if maybe the diafram is broken inside or I remember the suction being stronger than it actually is.
Thanks for your help :)
Hi! There definitely sounds like there is something wrong with it. The suction is quite strong. There were a couple of times when I didn’t have the suction and that was user error. Firstly check:
1. Have you got the suction cups completely closed on your nipple? They need to be completely sealed against your skin.
2. When I washed the diaphragms, if they were still wet they would not build up enough pressure.
3. Same issue if there is any water in the tubing.
4. Make sure all the tubing is plugged into the bottles and pump correctly, if there is any air getting in then you won’t get suction.
Are you pumping both breasts at ththe same time?
Thank you for reaching out to us and sorry to hear you are having some issues with your pump.
As it is a second hand unit it is hard to determine if issue relates to the consumables as you didn't mention if new parts were purchased.
It is possible that the Connector Assembled and tubing need replacing.
Also the Breastshield could be an issue (you may have to do some measurement).
You are welcomed to call us first so that we can go through some trouble-shooting with you or you can go ahead and buy the replacement parts.
Thank you & regards, Anne
How many times can you express in a day with the medela swing maxi and is it the same as the medela symphony hospital grade pump as i want to exclusively pump from day one as soon as i give birth and previously have tryed to breastfeed directly but only have managed 3months then given up thanks emma
The Medela symphony is an amazing pump I used in hospital and also hired from a chemist for a week to get my supply up. I pumped every 2 hours when I had it at home. During that time I researched and found that the Maxi Swing would be the closest to it that I could buy. It has the same 2 phase system and it is very gentle but it is not THE same obviously. To be honest I found it to be just as good! My supply increased well, mind you I was on domperidone and fenugreek as well. I hope this helps.
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