- Verified purchase
Can't live without
Excellent customer service from medela.
Esp when parts are broken / faulty, they send out one immediately with express post! Often for free.
My first pump broke after 2.5 years! Machine faulty. Dint bother to repair it but gave it to someone else to trade in (medela overseas offers trade in programme! Not Australia unfortunately).
Anyways, I Love this double pump. Fast and efficient. Reasonably good suction and works for me.
Can also buy USB connector and connect to power bank / car port and pump on the go.
Good to buy when chemist warehouse has sale. Often can price beat.
- Verified purchase
DO NOT BUY THIS PUMP!!!
I purchased this pump as my baby was not latching properly, so I was expressing milk for every feed. I bought the pump from a local baby store that charged me $450, which is excessive as Baby Bunting sell them for around $300 mark. The pump lasted less than a week before the suction failed on one side then a day or so later it began to fail on the other side. They parts were not connecting properly after I pulled them apart to clean them. I checked the manual and followed all the instructions but it still does not work properly. Also for the fe...w days that the pump actually worked I found its performance to be mediocre at best and the pump was extremely loud. When I took the pump back to where I purchased it, they contacted Medela then refused to give me a refund and gave me one replacement part which has been useless. I have been so upset and in tears over this pump as it prevented me from being able to feed my baby. I nearly lost my milk supply because of this pump and it is the reason I have had to take medication to re-establish my supply, which I had no issue with prior to using this pump. As I live rural I was unable to purchase another pump as no where else sells them where I live and the post is extremely slow often taking three plus weeks for anything to be delivered from anywhere. I ended up spending over $400 hiring a hospital grade pump through a wonderful local support service for mothers and babies. I will be contacting consumer affairs in regards to this product as I believe I am entitled to a refund as the product failed and if I had known of the poor quality and issues with this pump I never would have bought it.
Purchased in April 2020 for A$450.00.
So unhappy I am actually crying.
I will admit that it started off great but the multiple attachments were always annoying. Then it went downhill. After only 8 months the pieces don’t connect properly and don’t seal well enough anymore leaving air gaps causing no suction. I have literally just thrown it across the room in tired frustration of only having 20 minutes to pump but spending the first 20 minutes trying to even get the suction right. I’ve gone out of my way to leave this review to hopefully save any new Mums looking to buy this product. DON’T. It needs to be held tigh...tly to seal. It’s just a joke for what you pay and it hasn’t even made it to 1 year old before falling apart. And the amount of attachments is ridiculous. I highly suggest to NEVER by this overpriced poorly made breast pump.
- Verified purchase
Can't live without it!
I am so happy with my medela swing maxi double pump it has cut my pumping time in half. the customer service was absolutely amazing when I was having trouble with my pump they immediately sent out a new part for me to use within 1 day :) definitely recommend this pump!!
Waste of Money
I've had so many issues with this pump. I've replaced the connectors three times, purchased new shields however nothing seems to work. There's barely any suction and completely unrealiable. Insanely disappointed as Medela doesn't even want to bother replacing the pump for me.
Purchased in January 2019.
- Verified purchase
Good and does the job
Bought this as I heard good things about Medella. And used a similar medella one in the hospital after giving birth. Have only used it a few times as a double pump (with a pumping bra otherwise it is impossible to hold). But still use it at least once a day as a single pump. It does the job well. And haven’t had any issues.
Purchased in October 2018 for A$300.00.
Good easy to use
Easy to use. Can sometimes loose suction when have 2 running at once. Let down feature really good. Great attachments with it. Makes the job of expressing easy and convenient
Purchased in July 2018.
- Verified purchase
pretty good pump
i only use this a few times as I mainly feed from breasts directly, but pumped when i felt i needed to release from full/engorged breasts. they are pretty effective and easy to use. however it is very tiring pumping as i had to use my two hands to hold the pumps manually and i didnt have any free hand and couldnt do anything. i dont enjoy the pumping experience. but great that i could pump from both breasts at once.
Purchased in August 2018.
Waste of money. Product doesn't work as double pump.
Based in NZ. This doesnt work as a double pump. I have had it replaced by medela already - they were quite good to deal with. Believe this is a fault of the overall design not just the particular pumps I have had. Recommend only purchasing their single pump and not wasting money on a double. Really disappointed and not sure what to do now when I go back to work as buying another double pump is a lot of money.
Purchased in June 2018 for A$400.00.
- Verified purchase
Worst experience waste of money
I bought the double maxi swing breast pump 3 days ago and thought it will be less time consuming as i can pump both breasts at once. But i was wrong because it works only for one breast and not for the other. I have read the instruction manual thoroughly thinking probably i am doing something wrong but nope i followed each and every instruction step by step. There is no suction at all for one side. Spent extra money for double but still using as single. I wasted my money which i had spent going beyond my financial capacity as we are in hardship but because of health issues i needed a pump so my husband bought this to help me. Feel terrible now.
This is a really easy to use and effective pump. I have used it daily for 12 months and have never had any issues with it. I would highly recommend this pump
Purchased in January 2017.
A raw and honest take on this pump.
A raw and honest take on this pump. Having been here before with pumping I thought I would invest from a single pump to a double. This does not provide yhe adequate suction as a single pump. Very disappointing. I am now left to use it as a single pump.. double time. Would not reccommend this product. Trust me
Purchased in February 2019 for A$270.00.
faulty replacement parts
Replaced both my valves and because you need to buy a 3 piece because they don’t sell the valves by themselves at a cost of $80. They only last 3 weeks as well, went to the store I bought both the 3 pieces from and they replaced them and then after using it 3 times same fault. Now I’m forced to go back again to see what they are going to do now. I called Medela and they claim that the valves should last 6 months but they don’t. They claimed that they would test the replacement ones and send me some more but when you need to pump all your feeds because your baby is small you don’t have time to wait for the post. It’s really not worth the stress involved in buying this pump or brand.
Purchased in February 2017.
Useless as a double.
This pump is useless as a double. Since I’ve had it brand new, I have have not been able to use it with sufficient suction as a double. I’ve had replacement suction parts sent and still no good. I’ve also been back and forth with medela about getting it tested - living regionally and having a baby it’s hard to get out to a pharmacy 45 mins away just to test the unit even though I did it once before and found it was tested as singles ... I wouldn’t recommend it.
Much quieter than others. Very simple to use, compact and easy to clean. I replaced the tubes between babies because I used it so much. I'd get this one again.
Purchased in June 2016.
Questions & Answers
Why do I get less supply when I double pump than if I single pump? It’s incredibly frustrating as it’s much more time consuming having to single pump
You should be getting more supply, sounds like their might be an issue with the pump. I had one of these pumps and the connectors were not working properly due to a fault which I believe is due to the design of the connectors, I took the pump back to where I bought it from and they gave me a new connector part but the pump still did not suction properly. I found after washing the connectors a few times (as per the instructions in the manual) that they didn't fit back together well and this affected the suction. I returned the pump back to where I bought it and they contacted Medela and I eventually got my money back. Hope this helps, also if you want a good double pump I recommend hiring a hospital grade Medela Symphony pump as they work really well and have great suction.
Same here sometimes it works sometimes it doesn’t I am fed up with this baby bunting people changed the motor and told to buy a new tube still facing problems with it. I am on baby formula now as my baby has forgotten to latch. I wish I could get a refund or credit towards a good pump
Good morning, I am using the medela swing, it seems to be making a sound but no suction coming through, does it mean it's broken?Johannesburg
Without further information, it is difficult to determine what the problem may be. If you are in Johannesburg, I would recommend contacting the Medela on (0027) 11 788 9102 or going to the link below to find out how to contact them via email as you have contacted the Australian website.
I bought the swing maxi, have used it once and it has completely lost suction. The parts don’t seem to be sitting flush together which is I think why the suction has gone. I’ve tried so many ways to reassemble but can’t make it work.
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