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Have been a member for almost 20 years and Heath insurance in Aus is a scam.
My premium has increased from $30 a month to $152 a month over that time and Medibank keep dropping benefits off the policy (as is their right!) Basically, anything you are likely to need cover for is not covered, but if you get some rare problem you might be in luck.
Not only that but they operate dentistry like some sort of mafia. I have $500 preventative dental cover a year, but cover VARIES according to the dentist you go to!
A dentist presumably has to pay to join the scheme but from the consumers point of view: if you have $500 of cove...
Worst health provider ever
Long call waiting.
Call waiting more than 45 mins each time. Took the images during almost 30min mark.
BEWARE: when you sign up with Medibank, they will rip you by charging a fee to cancel the policy.
Usually the agents are helpful IF you get through.
Medibank will loop you into so many T&C’s that you will end up paying more than your own premium....I have been with Medibank with 4 yrs, horrible service. Fortunately Allianz came to rescue
PEC Approved But Claim Rejected
Got approval for Medibank for a Pre Existing Condition Report. Submitted it to an actual branch (staff member check correct paperwork and I included a copy of the approval PEC. Claim processed and denied. Rang to follow it up, was told it was escalated. No issue with claim, the automated “system” rejected the claim. (16/2/21) rand again on the 25/2 to be told another escalation sent though and should be paid within 14 days and reinstated on my membership logo. Rang again on 3/3/21, gave all the details again, still no escalation on pushing thro...ugh payment even though pre approved. Rang again tonight, apparently STILL in assessment. What is there to assess when the claim was pre-approved on the 1/2/21. Disgusting treating your customers with such disdain. Happy to take nearly $700 each month for membership though aren’t you.
We lost a child and wife had to undergo a d&c procedure. Medibank made us to jump a few hoops to make a claim, we put the claim multiple times and we got 0 dollar reimbursed. It's not as if it's painful to have that incident, Medibank made it even worse by refusing a valid claim and blaming it on to the hospital.
Medibank rep approached me and helped us to resolve the issue. The claim went through and it was helped to untangle the miscommunication between the hospital and medibank. The customer rep Annete was very humane and gentle while helping us. Thank you.
Medibank is the best
Great value, quick process for my claims and I’ve been with Medibank since 2012
Not sure why they have low star ratings.
Customer services are also great.
I personally think they should have 5 stars rating
Corporate Greed over humanity. Money sucking leecher.
I am a member of Medibank since 2007 and never the used the hospital cover before. In fact my whole family got the cover. Last week I had to go through an urgent shoulder surgery and called Medibank priority assistance line to check all information. Consultant was friendly and inform given I never used hospital claims excess will be waved and call was recorded.
Hospital called be day before the surgery and informed that I need to pay 500. I called Medibank back and this time consultant informed I need to pay the excess. Then I escalated the is...sue and supervisor listen to the call and lied to my face saying initially consultant didn’t inform about the feee waiver. These kind of corporate greed simply, disgusting and see how these leeches lying to you and putting you under stress. I will be taking this case all the way to VCAT and getting these greedy leeches to play the recording front of the judges. My humble request to anyone who read this is to boycott Medibank.
Most unhelpful customer support
I am regretting getting overseas medical insurance from them for my mother. Customer support is the worst I have ever seen in Australia. Absolutely terrible. The hasstle a person has to go through for a refund!
Disputed surgery claim
I had surgery to remove a skin cancer on my nose. Medibank private refused to pay the claim of closure of the wound disputing this as plastic surgery when it was mohs surgery to remove a life threatening skin cancer. I had to get the ombudsmen involved who made Medibank private pay for the surgery, Medibank then called me to advise they will pay it this time but not again and we’re very rude about this. I would recommend avoiding this insurer at all costs. They forget who the client is that is paying for this service.
Recently cancelled the overseas visitor insurance with medibank. The call centre person told me that there will be a fee of $50 for refunding the balance amount, from a monthly premium medibank has taken it from the account as direct debit. The time when we signed up to medibank no body from medibank told us there will be a fees of refunding any balance amount. The call centre person also suggested, in the future dont go with direct debit with medibank just go for a month to month payments.
Medibank Subscription & Claim
I hope you are all well and safe!
I am sure that I am at fault somewhere along the process but, nevertheless, I am now having a hard time justifying my subscription Medibank. I am out of pocket approx. $4,800 (MediBank contributed $285) and this is our version of events:
Note: Please forgive me if I am not using the correct medical terms or referencing the exact naming conventions for forms etc
My wife had an accident late last year resulting in extensive trauma to her elbow. According to the surgeon, one of the worst cases he ever seen but ...he was up for the challenge First Contact with MediBank - I called Medibank in the days preceding the accident as we had received an estimated statement of cost in relation to the surgery (Approx. $13,000). I specifically wanted to know how much we would be out of pocket. The operator and I went through the costs, line item by line, referencing every code, and confirmed what was covered. The operator concluded that the cost not covered was an Admin Fee and the anaesthetist which totalled approx. $2,000. I was asked to contact the surgeon to re-confirm codes for the Admin Fee and Anaesthetist (no codes were provided) and then call back to update MediBank.
Happy with them and will re-consider
I've recently change my private insurance to another one due to my employer subsidise the other funds (and a higher level of cover).
During the time with medibank, claiming is easy (I claim my max. for dental/optical). It does takes longer than expect for them to close my account and provide the certificate, but the refund of premium is quick.
My mother stayed in Australia for a year on a tourist visa and joined Medibank. And my mother was hospitalized 4 times from January 15 to February 25, 2020, and she was treated for a long time. While receiving and waiting for an insurance claim, I received a text message from the case manager on March 12 to resolve it within 10 days, but it has not been resolved. Also, she didn't answer the phone, I called the Medibank directly, and couldn't speak to her, so I made three requests to contact me through another employee, but I haven't spoken so f...ar. I'm currently in a serious financial situation and I just want to solve this problem quickly and get a REFUND of money. But I couldn't get anybody's help, I just wait. It is a question of how no one can finish processing during this long time. I would appreciate it if you could see my story and solve my problem.
Happy to have it
So blessed to have this hospital coverage as I have had heart problems which I didnt know I had and all it has cost me is the $500 surplus.
Can't understand anyone giving bad reviews.
Don't be fooled by Medibank's promises,
Don't be fooled by Medibank's promises, they are only interested in their KPI's and member's payments. Hard and completive times for health insurers. They are playing dirty and want your money. They will not act in your best interest and would rather see you in crisis than reasonably help you with a temporary suspension of your payments. My daughter under mental medical health and they ask her to pay back $ 2300 because she could Int’l provide the receipt from year 2017 and I am let everyone in word what Medibank provider do to my daughter
Don't know why
Don't know why I stay with them .The fees keep going up with nothing extra added . Can't even have a massage covered.Nib is no different . got a quote ,it was about the same.
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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