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Not a good company
We have been with Medibank Private since 2000, my husband opted out, in 2004 but rejoined in 2011. Up until last year he hadn't needed to claim anything back from memory. We decided to swap over in September this year, and thought that everything had gone through, until today when we got an email from HCF saying that they still hadn't got the clearance certificate. Having had to go out of town for medical appointments, I have only just had the chance to read my emails and discovered the email. To say that I am upset is putting it mildly. I had ...had to email them many times regarding the clearance certificate and thought that it had gone through, that was after my husband complained about the certificate. It is now 3 months that they have been supposed to send the certificate, but it still hasn't appeared. I got a lovely call from one of the people who review problems and she explained what was happening and she explained it so that I can understand what is going on. I did apologise, as it was my mistake, but theirs was not issuing the transfer certificate, for 3 months and causing most of the problems, but their figures were right. I completely understand where they were coming from, but not about the delay in issuing the certificate. My husband spoke to them back in September and asked them to send the clearance certificate, as we were both transferring over, and we assumed it had been done until HCF contacted us on 16th December.
Not worth it
Limits and sub limits result in quite minimal reimbursement for claims. After 10 years of loyalty, my fees have increased significantly each year as my benefits are continually reduced. I'm opting out.
Corporate Greed over humanity. Money sucking leecher.
I am a member of Medibank since 2007 and never the used the hospital cover before. In fact my whole family got the cover. Last week I had to go through an urgent shoulder surgery and called Medibank priority assistance line to check all information. Consultant was friendly and inform given I never used hospital claims excess will be waved and call was recorded.
Hospital called be day before the surgery and informed that I need to pay 500. I called Medibank back and this time consultant informed I need to pay the excess. Then I escalated the is...sue and supervisor listen to the call and lied to my face saying initially consultant didn’t inform about the feee waiver. These kind of corporate greed simply, disgusting and see how these leeches lying to you and putting you under stress. I will be taking this case all the way to VCAT and getting these greedy leeches to play the recording front of the judges. My humble request to anyone who read this is to boycott Medibank.
Claim is being two months and not paid
I am member and its been two months since the surgery .Medibank hasn't released funds to me .they wanted to check whether it was pre existing and didn't pay the hospital so I had to find funds and pay for the hospital until they investigate . They approved it ij 15 days and it has been nearly two months and they are not releasing funds to me. Customer service is horrible .no one is responding to my emails or fb messages in regard to holding funds .
Very disappointed - reject my emergency hospital admission
I had a silver plus insurance (highest premium in the market) and still I trusted Medibank to support me and my family during a disaster situation in my life. But when I had a critical situation and had to be admitted, they rejected the admission and said I have a waiting period of 12 months (Mine was a non existing condition). Why then do we take insurance? They all are looting our money and trust..
I dodged a bullet
I’m not a member, I was interested in becoming a member, but I’m glad I didn’t! I requested a callback a week ago, because I am interested in changing providers (changing to Medibank). I was interested in their Growing Family policy. It got to Thursday (yesterday) and I contacted them to request once again. No surprise, no callback once again.
I had my mind made up, they wouldn’t have even had to sell it to me, yet they lost me as a customer because they couldn’t call me back after I left my details.
That’s honestly the poorest customer service I’ve ever seen. I come here to make a review, and it seems like I’ve dodged a bullet!
Horrendous service, misleading information provided and potentially a scam
I took an overseas visitor cover of 2 months, but I was forced to extend the cover manually (via phone) for a couple of months due to the pandemic as I got stuck in Australia. Medibank activated the direct debit without notifying me and continued to take payments even after I returned to my home country! I found out a few days ago that Medibank took 4 months worth of payments from my bank account. Even after I contacted customer service and asked to terminate the policy, debit attempts are still being made today. Unbelievable! The entire process lacked transparency and communication.
I strongly recommend against using this provider.
Most unhelpful customer support
I am regretting getting overseas medical insurance from them for my mother. Customer support is the worst I have ever seen in Australia. Absolutely terrible. The hasstle a person has to go through for a refund!
Claim not processed in 1 year!
In August last year (2019), my 4yo daughter had a surgical procedure done for which the hospital directly sent the claims with relevant paper works to medibank. We just got a call from the hospital last week to our utmost surprise that they never heard back from medibank and all the expenses are still due. Its been 14 months!!!!!
After knowing this, i sent them email, still waiting for reply! Called them, they said they will look into this matter. Still waiting.
That is such a worst service ever, I would never recommend this to anyone.
Absolutely horrible experience.
We joined Medibank (corporate) on Monday. We were moving over from HIF and had the same level of hospital cover (gold) for the last 3 years....
My wife was admitted by her doctor to hospital on late Friday afternoon the same week.
I called Medibank (corporate) at 5.20pm on Friday afternoon to make sure everything was ok... at which point we were informed that the clearance certificate had not be received yet and if we went to hospital it would show up as not serving the waiting period. The Medibank consultant said "the department that handle...
Great Customer Service
A guy buy the name of Eric called me as was requested he was brilliant he answered every question tat needed answered the policy he arranged suited me perfectly. if shopping around for a policy ask for Eric perfect solution.
Poor customer service
I have been with medibank for a few years and never have a great experience with their customer service, but their offer of cover seems to suits me so I accept that anyways. Until today after contacting them to review my cover, their response makes me feel I am the one who needed them and they did not bother to be friendly at least, at the end they suggest me just to move to other provider, not even sorry. I am aware I have the right to question, comparing and reviewing my cover, but did not expect to be treated so invaluable. Maybe pandemic with people work from home affect their customer service quality, I don't know. Just thought I have to share this for the sake of customer rights.
Not worth the premium paid...
Don't be fooled by what money you are entitled to claim on the app, said there was $650 available for dental work to find out that you only get to use a percentage of what's available.... For a $480 trip to the dentist they would only cover just over a $100??? What do you even pay for with these clowns ??? Save your money and time people LOOK ELSEWHERE !!
Better check on your payments each month if you have direct debit with Medibank. Just found out that Medibank took 3 months worth of payments from my bank account. Lucky I checked. Had to change my direct debit to manual payment. Sorry Medibank. The trust has gone.
No support for members who have literally been with them their whole life.
Unable to provide a good service for people that have been with the company for many years. Their websites don’t work properly and they didn’t give me what I actually needed and I didn’t realise as I assumed they had listened to me. Don’t assume anything. Don’t assume you will be supported. Whilst I don’t agree that 1.5 stars out of 5 is correct, they don’t deserve 5 stars.
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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