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Overpriced and very sneaky
They love to backdate your policy when you change to a family policy. This also means, *ahem* charging you for previous months that you didn't use. They do this under the guise of starting when your child was born with the difference being almost minimal! Very snaky!
on website they say joint reconstruction is covered but it's not
went in for ACL reconstruction. I had to pay for excess, 50% of anesthetist, crutches, in theater x-ray and drugs. Their answer: you are not coverer for those specific item codes, doesn't matter if they are part of the ACL reconstruction procedure we said you are covered for. Very dishonest if you say I am covered I should be covered 100% otherwise put one of those asterisks you like a lot and say that some items might not be included.
Have been a member for almost 20 years and Heath insurance in Aus is a scam.
My premium has increased from $30 a month to $152 a month over that time and Medibank keep dropping benefits off the policy (as is their right!) Basically, anything you are likely to need cover for is not covered, but if you get some rare problem you might be in luck.
Not only that but they operate dentistry like some sort of mafia. I have $500 preventative dental cover a year, but cover VARIES according to the dentist you go to!
A dentist presumably has to pay to join the scheme but from the consumers point of view: if you have $500 of cove...
Another claim made unbelievably difficult
I have sleep apnea, and I have a continuous positive air pressure (CPAP) machine, which I've had for 5 years. I've had two sleep studies covered by my health insurance confirming my condition. My CPAP machine is now on the way out, and I need a replacement, the cost of which should be part covered by my health insurance. After much difficulty and by raising a complaint with Medibank, it has been confirmed by medibank that they will cover part of cost. On calling yesterday to confirm I will be purchasing the machine, I was told that the claim m...ust be accompanied by a doctor's letter confirming the machine is a replacement. I've changed addresses and changed doctor's since my first diagnosis. How does my current doctor know that the machine I'm about to buy is a replacement, when he has no evidence that I ever bought a first machine, or that I even have sleep apnea? I now have to go to my doctor, take in my old CPAP machine, convince him that this is my old machine, for which I have no evidence, and then present him with the receipt for my new machine. My doctor could be treating a patient with a genuine illness instead of wasting time writing letters to Medibank. Deliberate ploy by Medibank to make the claim difficult and avoid payment. A patient with a genuine illness could die while I take up a GP's appointment unnecessarily. Go to BUPA instead. I only joined Medibank as it was my employer's chosen provider **************Additional*********** Called back to ask how to cancel my membership, and got through to Alfie on the retentions team. The call got dropped (really??), and Alfie did not ring me back. I rang the retentions team again, spoke with one of Alfie's colleagues and we waited patiently (36 mins from my phone call log) for Alfie to pick up. He didn't. His colleague said Alfie would ring back, and seven hours later I'm still waiting. Named and shamed Alfie. This company is so bad I can't even cancel my membership
Took money illegally on my account
Me and my husband canceled our membership with Medibank over a year ago and today when we check our bank statement Medibank took $120.00, what for? No receipts? No phone call to inform us! And why are they keeping our personal details when we already terminate our account with them. Now we are so worried that Medibank can just help themselves anytime and take any amount they wish on our personal bank account.
The most terrible service! Go elsewhere!!!
I opened a gold complete policy on April 16. I decided to cancel my policy within the thirty-day cooling-off period. I rang on May 6 to try to request to cancel my policy. The customer service officer said it was closed.
I only discover it was not closed when I received emails stating my direct debit had been cancelled and future would be emailed and another email stating my policy has been reinstated. Further money has since been debited from my account.
I have since had several phone calls with Medibank trying to resolve this issue. They ar...e citing technical issues and this is being sorted as a matter of priority. However, this seems to be taking some time and obviously is not a priority. This is not good enough. I am a single mother on a disability pension and this is stressing me out to the max. If this is not resolved I will be forced to take this further.
Horrible customer service, it seems the people that works here does not like it at all. Long waiting calls.
Beware of this provider and don't trust online quoting. I got quoted 121 then charge 151 now charge 146. I told them I can send my transfer certificate because I have it, they say don't we will get it from your old provider (twice), it will take 2 weeks, I asked for an email address to send it anyway the answer on the chat was, we don't have an email address huh? A month later no changes, I spoke on the phone with an old man that it see...
Claims by mail is terrible
For some claims they ask you to fill a form and send it by mail, taking your time and money. Why do they make our life harder? Why don't they allow us to do all the claims online?
And when you need to call then prepare yourself to listen to 20 automatic messages before you have an option to talk to someone.
I am a client for 6 years but Medibank is changing now and I will looking for another company.
Hopeless customer service
Website online log in not working and customer service terrible. Wasted so much time just trying to update credit card expiry date. Not only did the online system fail repeatedly when you finally get a person on the phone (Medibank claim it is a personalised expert consultant) you are forced to read out your credit card details to them which is very concerning from a security point of view and very unprofessional as an online system. Other companies manage a more secure system where the credit card information is recorded separately over the phone not to an individual. For such an expensive health service the customer service is woeful
Refused to pay ambulance fee
My daughter is on our medibank account around 18 months ago she was at a friend's house and required an ambulance. So far no problem the bill arrived as expected and we entered the information like policy number posted the claim job done. A month later a reminder arrived so I contacted the ambulance advised them that we had medical insurance they recommended we resubmit the claim to medibank, so I went to their office in Hurstville shopping centre waited in line sat down with the agent and resubmitted the claim. Thought now it's sorted, another...month passed now I receive another letter from ambulance threating legal action so I ring both the ambulance people and medibank turns out medibank refused to pay the claim due to a policy they have when I first posted the claim, the second claim well they simply lost that one. Finally had to post a third claim by registered post then I was hit with a late payment fee which I refused to pay after multiple phone calls finally managed to get that waived. As of right now my policy has been increased now paying over 600 per month, for two young adults and my wife and myself so over 7,200 per year thinking of simply cancelling everything and just paying a levy on my tax this is highway robbery.
Wait time on phone
I am called priority member and waiting desperately to talk to human being for last 27 minutes and counting.
If I am priority member then wondering what a Normal customer has to wait .
Worst health provider ever
Long call waiting.
Call waiting more than 45 mins each time. Took the images during almost 30min mark.
BEWARE: when you sign up with Medibank, they will rip you by charging a fee to cancel the policy.
Usually the agents are helpful IF you get through.
Medibank will loop you into so many T&C’s that you will end up paying more than your own premium....I have been with Medibank with 4 yrs, horrible service. Fortunately Allianz came to rescue
Bern on the phone for so long , estimated waiting time is so wrong , it told me to wait 6 min 4 in the queue I waited for 15 mins over the estimated time and I gave up. Pointless imagen if you have to sort you problem and you calling from hospital. Horrible, also on line person gave up on because I was to slow typing on my mobile phone . I changed my mind by transferring from my carent provider ..
Offered us a discount in person. First bill comes and discount has disappeared. How convenient for them. No record on their end of the discount but I have the original statement. Still dealing with their customer service to try and get it applied. Hours of wasted time.
The call centre is awful .
The call centre is awful, waiting for hours to speak with someone regarding overcharges , the lady couldn’t provide answer or explanation . Like just couldn’t care less. Transferring me around , even more wait .
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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