We lost a child and wife had to undergo a d&c procedure. Medibank made us to jump a few hoops to make a claim, we put the claim multiple times and we got 0 dollar reimbursed. It's not as if it's painful to have that incident, Medibank made it even worse by refusing a valid claim and blaming it on to the hospital.
Medibank rep approached me and helped us to resolve the issue. The claim went through and it was helped to untangle the miscommunication between the hospital and medibank. The customer rep Annete was very humane and gentle while helping us. Thank you.
Happy with them and will re-consider
I've recently change my private insurance to another one due to my employer subsidise the other funds (and a higher level of cover).
During the time with medibank, claiming is easy (I claim my max. for dental/optical). It does takes longer than expect for them to close my account and provide the certificate, but the refund of premium is quick.
It has been worth it! 2 years so far - TOP HOSPITAL TOP EXTRAS
My partner has undergone surgery, no complications. Just had to pay for the Excess which is to be expected. We have claimed online via & via hi-caps terminal the app for our massage, physiotherapy, dental, orthodontics and podiatry with no problems. Always receive the reimbursement within two weeks of submission. The only thing I have to claim manually was our bill for the exercise physiologist. The only thing I do not like about the extras cover for Pharmacy -Can not claim anything that is under $50.00 - I found the pharmacy part in your extras and a waste and not useful. Even if you have a product you purchased for $60.00 the reimbursement is under $10.00 not much at all. Other then that Medibank has been good.
So far... good!
Been with Medibank over 7 years, and so far our experiences have been pleasant. However, premiums keep on increasing tempting us to use the insurance more just to justify our payments.
Never any issues
My membership with medibank is over 30 years never had any claim issues from many couples & family hospital submissions. Now in our 70'$ and have always held top cover.
I wish that they would delete pregnancy from our cover and lower the gold top rates with no excess. I have investigated many other funds including reviews ratings etc and have again decided to stay with medibank private.no current claims so far this year.
Good coverage for hospital procedure
I have been using Medibank health insurance for about 2 years now and I am happy with the service. I had several hospital procedures recently and a surgery and I was almost covered for my costs. I still had some out of the pocket costs because of private hospital.
Best value health cover
I've been with Medibank since I got my first job about 15 years ago. When I married, my wife (who also had good experiences with Medibank) and I decided to combine our covers for Top Hospital, since then Medibank has paid over $20k towards medical expenses. I've compared Medibank against all major health funds (Australian Unity, CUA, Bupa, etc) and Medibank gives the most back for the price paid. The only time Medibank didn't pay towards a claim was when I was in a waiting period but it was for a new condition, which was pretty unethical and my GP agreed, nevertheless they eventually made up for it with the $20k.
Was easy to set up policy
Have a Medibank comprehensive health insurance policy for our family. Set up policy in March 2018 via website. Got a discounted month at time which always helps. Have claimed a couple of times and was relatively easy. Probably at the higher end premium wise but gives better cover for my family.
Great for extras, no waiting period on mental health which is rare!
I switched to Medibank because I wanted a decent rebate on psychology without a waiting period. There are very few providers which offer this, and Medibank is one of them.
Before signing up I contacted Medibank for the exact rebate amount (the non-percentage rebates aren't listed), and the customer service team was helpful and efficient.
I've never had a problem making a claim, it's a good service that fits my needs.
Rehab at home
I have just completed total knee replacement and prior to surgery I was not liking the idea of going to full time rehab after hospital. I enquirer with medibank and was told about the rehab at home scheme, I must say that the staff have been ever so helpful arranging everything , great service
We have found Medibank very helpful and they cover our needs well. Even though it is very expensive for us as pensioners, but arent they all? We have top cover and we are well in front as we have had some huge claims over the past 5 years. I hate to think where we would have been without private cover. There is a choice that you are given, and we choose to use the Medibank preferred dental and optical. Thanks Medibank.
I am happy to say Medibank has helped with issues I have come by with dealing with insurance. I can rest easy knowing I am getting value for money. Thank you.
Medibank for 20 years
all these negative comments by people. never had a problem. never found any poor staff in offices. also got through on telephone. had a knee replacement and it cost Medibank about $20,000 and I was was about $4000 out of pocket. maybe if you treat staff with civility which is what someone of my age would do then it is reciprocated. they are not the cheapest but reviews of some of the cheaper ones are terrible so changing to save a few dollars is not worth it.
Bad Customer Service - Updated
Update: two years later, after resisting to my dentist's suggestions to switch to Medibank, I put in an enquiry. The Medibank officer who called was informative and very patient... answered all my questions diligently and respected my privacy preference until I agreed to sign up. We got best deal for extras for dental... Happy until now.
I am a potential customer. First time looking for a health insurance. Medibank called me after I filled in details in the website. A guy called me and asked me whether it was okay for him to record the convers...ation for quality and training purposes (as usual phone service). When I said no then he said he could not proceed. Medibank is violating my privacy. When I told them I didn't want to be recorded they didn't want to serve me. What kind of insurance does this? Pushing away a potential customer? Will not come near Medibank! The bad reviews say it all!
Medibank has gotten it's act together!
I wrote a review recently berating Medibanks new system. Well I'm happy to say they have worked it all out. No more waiting in line. Their call back function is working well. Claims online are going thru smoothly. Hooray for Medibank! Their staff are knowledgeable and courteous.
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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