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My elderly parents took out cover recently. My father, who has never had an issue with his neck in my 47 years has just been told they will not cover a pinched nerve at C5 as they've deemed it pre existing. I am at a loss as to how they could possibly come to this conclusion. It is a complete toss of the coin with these rogues. Always happy to take premiums...Very reluctant to pay claims. There is no accountability.
spoken to Bernie today to solve my extra claim online which had problems.
Bernie was not very helpful and requested me to download the Medibank private Apps which I was reluctant to do as I told her I have too many apps already.
Bernie is not friendly and unhelpful.
Royal Commission wanted again!!!
The payments are always different for every two weeks. Claims are extremely difficult and cunning!!! And no online submitting either!!!
Medicare had refund and they try to avoid it…
Disgraceful. Need more Royal Commission for Medibank. Don’t invest your money to their leeching policy!! Don’t!
More than extremely disappointed over 25 years of being a member and a priority member.
Rang to negotiate any lower price on our ambulance membership as competitor is $80 cheaper.
Said would not budge on price what’s so ever.
So have no choice to cancel and go else where.
They can't even set up policy properly, wondering how the claiming would look like...
Joined on 28.06 and specifically asked to start my policy on 01.07.
Got policy summary with the wrong date.
Called the next day and asked to update. They cancelled my old policy and created the new one. Strange process but anyway. In few hours got another policy summary again with the wrong date. Called again the same day asking to rectify. Got correct summary but then got another email 'we’re really excited you’re coming on board with Medibank!'. Well, I was not so excited as start date in that email was wrong again. Just gave up. The cherry o...
Horrible claim system
In the middle of 21st century and it is unbelievable that to get a refund we have to make a claim through a letter, they don't do it online and if you are in another country you have to pay to send a letter to request for a refund.
Do not trust Medibank
I’m putting it very simply; Do not trust Medibank. ‘Member Experts’ is an oxy-moronic term used within the organisation. These people can’t answer questions about policy details and continually refer questions to a higher level and even then, details about what is claimable in YOUR OWN POLICY, which should in theory be available on the website or in documentation, are hidden from customers because they do not want you to claim anything. Salespeople in store will say anything to get business and misrepresent information to customers. Do not beli...eve them. The only people who will always be guaranteed a job at Medibank are the complaints team, and even they don’t live up to their online profile as problem solvers. Medibank is in the top two worst performing health funds, read the yearly Private health insurance reports published by the Australian Competition and Consumer Commission. The CEO likes to boast when complaint numbers fall (happened years ago), but complaints are increasing as the fund is so dishonest, so I say to people, complain, complain, complain to the highest level within Medibank and beyond. Let’s set new heights for Medibank to reach in the next Australian Competition and Consumer Commission report. On its website, medibank claims to have four values that influence everything it does. 1) customers first. Our customers are at the centre of everything we do. What a joke! 2) own it. Do it. We are accountable. We deliver on our promises, even when it’s hard. We make it happen. They certainly make something happen… s*it happen! 3) show heart. We show compassion. We care for each other, our customers and our community. Still waiting to see this! 4) one team. We work better and smarter together. More we, less me. I agree, as an organisation, they stick together… insurance company against customer!
Just wanted to make money with zero customer service
I was with Medibank and my employer paying for it. After my employment changed and I have informed them about my situation and asked for cancel the policy they still charged me and never refund.
They have waiting periods yet do not honour them.
I spoke over the phone to them numerous times and they were useless. They wanted me to chase doctors to fill in mind numbing paper work during the pandemic. Very disappointed - will be changing funds ASAP!
Overpriced and very sneaky
They love to backdate your policy when you change to a family policy. This also means, *ahem* charging you for previous months that you didn't use. They do this under the guise of starting when your child was born with the difference being almost minimal! Very snaky!
on website they say joint reconstruction is covered but it's not
went in for ACL reconstruction. I had to pay for excess, 50% of anesthetist, crutches, in theater x-ray and drugs. Their answer: you are not coverer for those specific item codes, doesn't matter if they are part of the ACL reconstruction procedure we said you are covered for. Very dishonest if you say I am covered I should be covered 100% otherwise put one of those asterisks you like a lot and say that some items might not be included.
Have been a member for almost 20 years and Heath insurance in Aus is a scam.
My premium has increased from $30 a month to $152 a month over that time and Medibank keep dropping benefits off the policy (as is their right!) Basically, anything you are likely to need cover for is not covered, but if you get some rare problem you might be in luck.
Not only that but they operate dentistry like some sort of mafia. I have $500 preventative dental cover a year, but cover VARIES according to the dentist you go to!
A dentist presumably has to pay to join the scheme but from the consumers point of view: if you have $500 of cove...
Another claim made unbelievably difficult
I have sleep apnea, and I have a continuous positive air pressure (CPAP) machine, which I've had for 5 years. I've had two sleep studies covered by my health insurance confirming my condition. My CPAP machine is now on the way out, and I need a replacement, the cost of which should be part covered by my health insurance. After much difficulty and by raising a complaint with Medibank, it has been confirmed by medibank that they will cover part of cost. On calling yesterday to confirm I will be purchasing the machine, I was told that the claim m...ust be accompanied by a doctor's letter confirming the machine is a replacement. I've changed addresses and changed doctor's since my first diagnosis. How does my current doctor know that the machine I'm about to buy is a replacement, when he has no evidence that I ever bought a first machine, or that I even have sleep apnea? I now have to go to my doctor, take in my old CPAP machine, convince him that this is my old machine, for which I have no evidence, and then present him with the receipt for my new machine. My doctor could be treating a patient with a genuine illness instead of wasting time writing letters to Medibank. Deliberate ploy by Medibank to make the claim difficult and avoid payment. A patient with a genuine illness could die while I take up a GP's appointment unnecessarily. Go to BUPA instead. I only joined Medibank as it was my employer's chosen provider **************Additional*********** Called back to ask how to cancel my membership, and got through to Alfie on the retentions team. The call got dropped (really??), and Alfie did not ring me back. I rang the retentions team again, spoke with one of Alfie's colleagues and we waited patiently (36 mins from my phone call log) for Alfie to pick up. He didn't. His colleague said Alfie would ring back, and seven hours later I'm still waiting. Named and shamed Alfie. This company is so bad I can't even cancel my membership
gabby was amazing to call me when she knew i was struggling with something snd even told me to email her personally if i had any problems ! Highly recommend medibank, lovely service quick and prompt. I have peace of kind knowing iam covered for everything life throws at me. I have compared with most insurance policies and medibank stuck out for me. In terms of cost and what you are covered for:) super happy
Took money illegally on my account
Me and my husband canceled our membership with Medibank over a year ago and today when we check our bank statement Medibank took $120.00, what for? No receipts? No phone call to inform us! And why are they keeping our personal details when we already terminate our account with them. Now we are so worried that Medibank can just help themselves anytime and take any amount they wish on our personal bank account.
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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