Such knowledgeable staff
I joined Medibank in 1976 and have been offered numerous other medical covers over the phone and all say the same thing you are on a good plan. I know that's why I have never changed.
gabby was amazing to call me when she knew i was struggling with something snd even told me to email her personally if i had any problems ! Highly recommend medibank, lovely service quick and prompt. I have peace of kind knowing iam covered for everything life throws at me. I have compared with most insurance policies and medibank stuck out for me. In terms of cost and what you are covered for:) super happy
Good customer service
Just had great experience over the phone, Nicholas was the attendant and was very helpful to backdate a suspension due to overseas travel. It’s the first time I had an insurer being helpful instead of using every opportunity to make your life hard, so big advantage there!
Long Delay On My Claim
It’s appalling to see that Medibank keeps holding up my claims for months now. After my surgery I submitted my bills expecting that they would react fast & settle the claims. But so far it’s dragging without any clue that they may pay my claims.
Medibank being a one of best reputed insurers in Australia has to work differently than this when they cater to their clients. Their service has to be focused on the interest of the clients. That’s essential but as I have understood that does not reflect on their service. That they have to improve fast for the betterment of their clientele.
Cover for aged care parent - edited and updated from 1 star to 3 stars
***The below has now been rectified, although this took months to sort out, in the end I have a resolution.
One lady in particular was extremely helpful and managed to get to the root of the issue to and arranged a refund and got us on the correct cover***
In 2020 I enquired cover for my aged care parent who is on a bridging visa from the UK on a reciprocal Medicare card. we explained this to the sales consultant in store at Morley WA. We were sold a policy my parent was not allowed due to having a reciprocal Medicare at $260 a month due to LH...C and increasing to $300 a month! LHC doesn’t affect reciprocal Medicare as I later found out, and due to the age of my parent we should have only paid $80. Called today to enquire and we get told a completely different story, Medibank need to train their employees better, to handle requests better. We cannot get a straight answer from Medibank. Personally, I believe the Medibank staff are not trained enough. I am really unimpressed! If Medibank wish to resolve this, please offer me a refund as you have wasted enough of my time.
Medibank is the best
Great value, quick process for my claims and I’ve been with Medibank since 2012
Not sure why they have low star ratings.
Customer services are also great.
I personally think they should have 5 stars rating
Limited claim options online
I have an ambulance claim I wanted to claim quickly so I jumped online. It wasn't obvious to me how to make such a claim. There was a "hospitals" option which required downloading, filling out, and posting a paper form. I thought to myself, "you can't be serious, it's 2020". So I called, and sure enough you do need to it the old fashioned way. Come on Medibank, you can do better. And now after reading the reviews here, I'm feeling anxious as to whether Medibank will honour my claim.
Great Customer Service
A guy buy the name of Eric called me as was requested he was brilliant he answered every question tat needed answered the policy he arranged suited me perfectly. if shopping around for a policy ask for Eric perfect solution.
Poor customer service
I have been with medibank for a few years and never have a great experience with their customer service, but their offer of cover seems to suits me so I accept that anyways. Until today after contacting them to review my cover, their response makes me feel I am the one who needed them and they did not bother to be friendly at least, at the end they suggest me just to move to other provider, not even sorry. I am aware I have the right to question, comparing and reviewing my cover, but did not expect to be treated so invaluable. Maybe pandemic with people work from home affect their customer service quality, I don't know. Just thought I have to share this for the sake of customer rights.
No support for members who have literally been with them their whole life.
Unable to provide a good service for people that have been with the company for many years. Their websites don’t work properly and they didn’t give me what I actually needed and I didn’t realise as I assumed they had listened to me. Don’t assume anything. Don’t assume you will be supported. Whilst I don’t agree that 1.5 stars out of 5 is correct, they don’t deserve 5 stars.
Peridontic Claim (Taking the company to the health ombudsman)
I have a very high cover 90% rebatable if I go to a member's choice. Have been a member for 20 plus years with maxiumum equity built up over many years on the cover. I recently went to a peridontist and was quoted over $1000 to get my gum cleaned. I rang around other peridontist and they were roughly the same price. In my desperation I turned to Medibank to see if I could use one of their member's choice providers so I could maximize my claim. They DONT HAVE ONE My question to Medibank is if you dont have one how do you decided what is a reasonable amount to REBATE???
Total crap will be taking it up further and I suggest other members should as well
Not bad could be better
When corona first happened, and people were losing out on stuff, i contacted medibank
asking them to put my membership on hold because it was a pandemic we are in their was more important things. to attend to. I asked the consultant online if i put my membership on hold will my normal waiting times be effected. He said no & and reassured me will your 12 months will be finished in jan as usual.
Now that im back on medibank i look at my membership my 12 month waiting period has been extended to march. shambles .even waiting times now online are...
Unhappy Medibank customer
I am leaving a feedback for Medibank Private after finding their customer service has gone from bad to worse in recent months. I have been trying to resolve a complaint for the past 5 months, after getting incorrect advice over the phone and inundated with correspondence, all containing various errors that I had already corrected over the phone, errors such as an incorrect email address for dependent and dependants wrongly removed & subjected to serve a further waiting period. I have found Medibank sales consultants are not adequately trained. ...They are good at enticing new members rather than looking after the needs of loyal existing members. After 5 months of lengthy phone calls, our cover is yet to be updated. I was assigned a ‘case manager’ on 30 June 2020 who I was told had delegation to update system errors and help resolve disputes. I received a call from At[Name Removed] @ Medibank who I found equally incompetent, with poor negotiating and listening skills, unhelpful, abrupt, arrogant and unwilling to accept errors by Medibank. His responses were: 1. I know you have things to say but I have 30 other complaints to deal with; 2. You are welcome to switch to another provider if you are not happy; 3. If you are going to make a complaint to the Ombudsman’s Office than you shouldn’t be talking to me; 4. I am the superior, no, you can’t speak to anyone else; 5. Do you want me to cancel your policy, I can do that right now! I don't think the arrogance of one person is a fair representation of Medibank Private and trust this feedback is viewed by Medibank as an opportunity to improve on service delivery as well as help resolve my complaint fairly and efficiently. I have been a member for 20+ years and have paid my premiums on time. I would like reliability and certainty with my insurance.
Surprised to see so many negative comments here, never claimed anything super major but so far pretty good with a day surgery in a private hospital and fully covered apart from the gap fee.
Never had problem calling for inquiries, not sure if this is because I’m with the corporate platinum cover? Anyway.. thanks to the team with their excellent customer service.
Happy to have it
So blessed to have this hospital coverage as I have had heart problems which I didnt know I had and all it has cost me is the $500 surplus.
Can't understand anyone giving bad reviews.
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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