gabby was amazing to call me when she knew i was struggling with something snd even told me to email her personally if i had any problems ! Highly recommend medibank, lovely service quick and prompt. I have peace of kind knowing iam covered for everything life throws at me. I have compared with most insurance policies and medibank stuck out for me. In terms of cost and what you are covered for:) super happy
Good customer service
Just had great experience over the phone, Nicholas was the attendant and was very helpful to backdate a suspension due to overseas travel. It’s the first time I had an insurer being helpful instead of using every opportunity to make your life hard, so big advantage there!
Cover for aged care parent - edited and updated from 1 star to 3 stars
***The below has now been rectified, although this took months to sort out, in the end I have a resolution.
One lady in particular was extremely helpful and managed to get to the root of the issue to and arranged a refund and got us on the correct cover***
In 2020 I enquired cover for my aged care parent who is on a bridging visa from the UK on a reciprocal Medicare card. we explained this to the sales consultant in store at Morley WA. We were sold a policy my parent was not allowed due to having a reciprocal Medicare at $260 a month due to LH...C and increasing to $300 a month! LHC doesn’t affect reciprocal Medicare as I later found out, and due to the age of my parent we should have only paid $80. Called today to enquire and we get told a completely different story, Medibank need to train their employees better, to handle requests better. We cannot get a straight answer from Medibank. Personally, I believe the Medibank staff are not trained enough. I am really unimpressed! If Medibank wish to resolve this, please offer me a refund as you have wasted enough of my time.
Medibank is the best
Great value, quick process for my claims and I’ve been with Medibank since 2012
Not sure why they have low star ratings.
Customer services are also great.
I personally think they should have 5 stars rating
Great Customer Service
A guy buy the name of Eric called me as was requested he was brilliant he answered every question tat needed answered the policy he arranged suited me perfectly. if shopping around for a policy ask for Eric perfect solution.
No support for members who have literally been with them their whole life.
Unable to provide a good service for people that have been with the company for many years. Their websites don’t work properly and they didn’t give me what I actually needed and I didn’t realise as I assumed they had listened to me. Don’t assume anything. Don’t assume you will be supported. Whilst I don’t agree that 1.5 stars out of 5 is correct, they don’t deserve 5 stars.
Not bad could be better
When corona first happened, and people were losing out on stuff, i contacted medibank
asking them to put my membership on hold because it was a pandemic we are in their was more important things. to attend to. I asked the consultant online if i put my membership on hold will my normal waiting times be effected. He said no & and reassured me will your 12 months will be finished in jan as usual.
Now that im back on medibank i look at my membership my 12 month waiting period has been extended to march. shambles .even waiting times now online are...
Surprised to see so many negative comments here, never claimed anything super major but so far pretty good with a day surgery in a private hospital and fully covered apart from the gap fee.
Never had problem calling for inquiries, not sure if this is because I’m with the corporate platinum cover? Anyway.. thanks to the team with their excellent customer service.
Happy to have it
So blessed to have this hospital coverage as I have had heart problems which I didnt know I had and all it has cost me is the $500 surplus.
Can't understand anyone giving bad reviews.
Ultra-professional phone sales rep
I didn't end up getting a policy with Medibank because HCF ended up giving me a better quote, but massive props to the guy on the phone - Stephen (Steve?) Foden - who gave me all of the required info, genuinely took the time to understand my situation, and was perfectly polite and continued being friendly even when I informed him that I was going with HCF.
If anyone from Medibank is reading this, please pass on my thanks again to Steve! If it hadn't been for HCF's lower quote I would've gone with Medibank, and I'll have Medibank at the top of my list for switching if HCF doesn't deliver.
Just want to say a big thankyou to Tracy and Loretta at the Medibank Garden City store. Every time I go into the store for assistance they always have a smile on their faces and always exceed my expectation every time. Thankyou ladies :)
Great cover for years, but then I found something cheaper
Great cover for years, but then I found something cheaper so I moved to bupa.
I never had a problem of any kind while I was a member and went to hospital several times, including two obstetrics admissions. I would not hesitate moving back at all.
Lucky I got the right Medibank staff who was absolutely helpful
I was so frustrated last whole week as whenever I rang Medibank no one was able to give me the right answer regarding my cover, and question regarding a cancellation and reopen within cooling off period case etc. After many days waiting long time on each calls, about 10 different staff at Medibank spoke to me and nothing happened UNTIL finally today I got the right person Smita, she got everything right for me and finally got my case corrected. she is apparently knowledgeable, experienced, very patient look into my questions, and capable to g...ive the answer and understand what customers want, as well as very good phone manner. Customers are not stupid though usually after few sentences talking on phone we pretty much can feel and tell this CS capable of helping or not or still under training. I have been with Medibank more than 8 years, I upgraded my cover from Core to Standard and finally get it done right through Smita. I do hope Medibank can also upgrade their staffs level to Smita's knowledgeable level so that you don't often get so many ONE STAR (actually zero star as ONE star is the minimum option) review!! Again thank you Smita. I am currently waiting for another staff Jason's email who is following up the case, hope everything come through ok per already confirmed on phone . Sincerely, Nadia
The reviewer stated that an incentive was offered for this review
Nice policies, at least in comparison with others
I moved from another vendor because I was getting very small amount back. Moved to 70 corp package and pretty happy with it. I just know that I will get 70% from any extra.
I can't say it's ideal, however the rest of the companies couldn't provide the same service level.
Pretty useless website when you need it
Have been with medibank for about 15 years. Often think of leaving. They have been fine about paying out for treatment, but I detest their website and the clumsyness and uselessness of it when most needed.
The latest annoyance is being on holiday for 2 months, suspending payments, and not being able to do the crucial thing of changing payment details online when credit card had to be stopped. Because of suspension I could not access the payment change details. I had to make a payment somehow as a payment due before suspension ended. So on the ...
Questions & Answers
If I pay for 12month cover before the April 1st can I get it at the current rate rather than the rate from April 1st.
Generally you can. However please don’t hesitate to send us a private message so that we can check your premium for you. Thanks, Anna
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Hi Anna, thank you for your message. The surgical team at John Hunter Hospital at Newcastle has taken care of my husband and he is down for surgery next Friday and it will be fully funded by Medicare. The relief for both of us has been dramatic. Hilda
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
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