WARNING! Stay away from Megabuy. No refunds and no customer service. Worst experience ever!!
Received a faulty product which I could not return a day later. HP sent me an authorization letter that the product could be returned. Megabuy let me pay for the shipment myself ($43) and would refund the shipping costs. Guess what? No refund as well! I paid for the printer, the delivery and the return shipment. Their customer service communicates with incomplete names (hence why) and they constantly hide themselves behind HP. First HP has to compensate them before they will compensate me...... Even though I claimed warranty within 24 hours aft...er receipt! By far the worst experience ever. They do the uttermost just not to compensate you. They wait until you give up after months so they can keep your money and leave you with nothing. This company smells!!!! Be warned and stay away. Companies like this should not be around because in the end it is simply customer deception and theft! If you have a comparable issue with them please go to the police. Megabuy must be stopped.
Prompt delivery and processing of order - quickly responded to minor issue with product.
Followed up promptly and advised of progress via email.
Happy with the service and would use again into the future,
Fantastic range, prices and service.
Very easy website to use, great range of products. Great service when you need some help. Have used for years and always been good to deal with. Freight times have been much better in the last year.
Good pricing and support
Price of products is always very competitive.
After sales support was very good - staff are contactable unlike many online stores.
Megabuy also have a local store-front in Brisbane where some items can picked up to save shipping costs.
- Online store
- Verified customer
Superb Customer Service just like the Good Old Days!!
I have had two contacts with Megabuy recently. One was Matthew (Customer Service & Sales Manager) and the second was Adam (Returns Manager) and their help and assistance was, in my opinion, absolutist First Class!! In both instances where I needed to contact Megabuy it was in no way their fault but instead the fault of the manufacturer. In both instances they followed me all the way through necessary processes - always keeping me up to date with the progress - and NEVER getting upset with my many emails and requests. Both times my issues were r...esolved. I can't THANK both these men for their dedication and willingness to help to get to the end results. I hope that Megabuy realise just how valuable these two men are and that someone at the top of the tree lets them know. Megabuy is MegaExcellent!!
Exactly what I wanted!
It was very easy to source the right unit online, after several conversations with their help desk I ordered the desktop I wanted and it arrived in excellent condition. I did return the unit as it was not recognising my monitor, Megabuy patiently checked the unit and sent it back to me. I was able to get the monitor working with local help. Very happy with my computer.
Would not buy a refurbished computer from this site.
I purchased a Dell laptop for my son who was starting high school. In the first three months the fan needed replacing. This meant my son was without his laptop for three weeks whilst the repair was made (not great for schoolwork !) Then the battery died at nine months - I was then told that the battery was not part of the warranty. Difficult to talk to anyone, at any level regarding these issues, mostly left feeling I got completely fobbed off. Overall I regret this purchase.
We don't take returns
10x easier to walk into umart if I have any issues. Wouldn't recommend unless you are happy to deal with the drama when things go wrong.
Prices are good and the staff say all the right things however they do not follow through with resolving issues. The staff are nice and friendly but ultimately following through with promises is where it matters.
Their choice of Courier is random so you get radical variation from item depending on warehouse.
If you need to do a return they are happy to leave you to fend for yourself while dealing with offshore support that only responds to emails once a week to progress your return.
Terrible returns process
Purchased RAM which arrived faulty, so I then began the return process from hell. Five weeks of trying to get a refund, via multiple unanswered emails and phone calls, I had to result in submitting evidence to PayPal and having them successfully return my funds.
So word to the wise, should you use this company, pay with PayPal, else you'll have more luck getting blood out of a stone should a part be faulty.
- Online store
- Verified customer
>8 Weeks to resolve a DOA Hard Drive. Avoid at all costs!
This store is an absolute joke. Literally the worst computer store I have dealt with in my almost 20 years in the business. They actually have no problem pushing customers away and believe that a 4-6 week wait (actual time ended up being 8 Weeks!) on a DOA HDD is acceptable. It was DEAD ON ARRIVAL!!! I paid $170 for a Hard Drive, that didn't work, and they want me to wait 4-6 weeks while THEY send it back to THEIR supplier. They could've easily just sent me a new hard drive, had a happy and potential return customer. It seems they deliberately ...aim to push customers away. After arguing back and forth with the "Returns Manager" about this unacceptable delay in resolving my DOA HDD, I gave in and succumbed to their idiotic returns process. Suffice to say, having submitted my RMA I immediately ordered a replacement drive from a real retailer, Amazon which arrived promptly, and in working order. All that was required was a "Yes sir, we'll send you a replacement immediately and you send back the faulty disk so we can return it to our supplier" rather than make you wait 4-6 weeks, we will sort you out. Instead, they prefer to alienate their customers with this archaic processes for a return of a faulty item, when they are going to have to refund me in the end anyway. They also apparently, and I quote "don’t have the facilities to test the unit so we can use a third party to confirm warrantable fault. Low and behold we choose Seagate as they are obligated to do so as it’s their warranty not ours" The hard drive was clicking!!! I myself ran a full scan on the disk with Seagate's own tools to confirm it was faulty. A "Computer Store" that cannot test components themselves to confirm hardware faults is no "Computer Store" at all. They are simply a drop shipping company, ordering goods from a supplier, and sending directly to the consumer.
Great selection ! Very helpful reps on line.
I found it very easy to navigate the site. Megabuy have a great range of products. I was able to discuss meaning of quality shown on various items which was very helpful
Megabuy continues to be my favourite online shop
Why I like Megabuy:
- good selection of products
- competitive pricing
- good ordering process
- quick shipping
Megabuy impresses with a consistent superior online shopping experience.
And I do recommend them to my friends.
Keep it up guys!
Skirting legal obligations
Purchased a set of desktop RAM. Within 6 months one of the sticks had died. Megabuy originally quoted 6 weeks for warranty return, and only for replacement rather than refund.
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