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Megabuy
3.4 from 625 reviews · View Statistics

Reviews

2.1

13 reviews
4
(0)
2
(0)
  • Product Quality
    2.3 (11)
  • Return Claim MadeYes (13) · No
  • Shipping
    3.1 (7)
  • Warranty Claim MadeYes (6) · No (6)
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Vinh N.

Vinh N.Victoria

shocking after sale service

published

bought a Zebra 2D scanner from these people and within 2 weeks it stopped functioning properly. Zebra referred me back to Megabuy with the issue and all it is, is Zebra want me to try replacing the cable that connects the scanner to the PC. 3 weeks after contacting Megabuy with the problem, they kept asking ridiculous questions and no cable to be seen. The sort of questions they ask: Did the cable come with the scanner? What sort of cable was it? this product came from them and they don't know if the cable came with it or what sort of cable it was.. I will never ever buy anything from these people again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Peter

Peter

  • 3 reviews

So helpful in so many ways and very understanding

published

I purchased a NAS system but the wrong size disks, they were changed over with a store credit no questions asked.
MegaBuy online store is very easy to use and straight forward. It had all the products I needed at a very reasonable price. I was extremely satisfied with my purchases and most of all the service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Peter M

Peter MSouth East Queensland, QLD

False advertising

published
  • +2
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedLenovo X1 Carbon
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Maarten v.

Maarten v.South East Queensland, QLD

WARNING! Stay away from Megabuy. No refunds and no customer service. Worst experience ever!!

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Avoid at all costs.

published

Absolutely abysmal service. These guys are straight up thieves. Ordered a PC from the Megabuy website and what was delivered had the wrong processor, drives, and was completely missing the graphics card as advertised.

After hours of back and forward explaining the issue over email with great difficulty, I was told to lodge a returns claim. Days later I have heard nothing back even after following up via email.

A paypal dispute has been launched but I have no hope that this will be resolved satisfactorily. And now I am going without the PC I needed as it's in a box on the floor.

Do not go anywhere near this business, you will be robbed blind.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

Advertised monitor was not correct

published

I purchased a monitor which advertised that it had a HDMI port. I did receive the monitor quickly (within 3 days) but it did not have the HDMI port. I had to pay for the courier to return the monitor (was reimbursed 3 weeks later) then I had to wait over a week for a replacement because it took them that long for the warehouse to check the monitor I returned, which would only take 5 minutes to confirm there was no HDMI port.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Mark

MarkGreater Melbourne (Inner), VIC

  • 2 reviews

Shocking Customer Service, but the story ends well!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
digbym

digbymSydney Surrounds, NSW

  • 2 reviews

Explant prompt service every thing i asked for was done with out any problems very professional

published

Dell modem returned instructions very direct and to the point very easy to follow
The correspondence back and forth was direct and directly to the point
staff very professional & helpful great people to do business with

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Paul

PaulThe Mallee, VIC

  • 49 reviews
  • 58 likes

Superb Customer Service just like the Good Old Days!!

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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We don't take returns

published

10x easier to walk into umart if I have any issues. Wouldn't recommend unless you are happy to deal with the drama when things go wrong.

Prices are good and the staff say all the right things however they do not follow through with resolving issues. The staff are nice and friendly but ultimately following through with promises is where it matters.

Their choice of Courier is random so you get radical variation from item depending on warehouse.

If you need to do a return they are happy to leave you to fend for yourself while dealing with offshore support that only responds to emails once a week to progress your return.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Terrible returns process

published

Purchased RAM which arrived faulty, so I then began the return process from hell. Five weeks of trying to get a refund, via multiple unanswered emails and phone calls, I had to result in submitting evidence to PayPal and having them successfully return my funds.

So word to the wise, should you use this company, pay with PayPal, else you'll have more luck getting blood out of a stone should a part be faulty.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Nino

NinoSouth East Queensland, QLD

  • 6 reviews
  • 8 likes

>8 Weeks to resolve a DOA Hard Drive. Avoid at all costs!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSeagate Barracuda ST4000DM004
Nathan

NathanGreater Melbourne (Inner), VIC

Skirting legal obligations

published

Purchased a set of desktop RAM. Within 6 months one of the sticks had died. Megabuy originally quoted 6 weeks for warranty return, and only for replacement rather than refund.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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