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Megabuy
3.5 from 633 reviews · View Statistics

Reviews

3.2

14 reviews
3
(0)
2
(0)
  • Product Quality
    1.0 (5)
  • Return Claim MadeYes (5) · No (1)
  • Shipping
    3.0 (3)
  • Warranty Claim MadeYes (6) · No
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Maarten v.

Maarten v.South East Queensland, QLD

WARNING! Stay away from Megabuy. No refunds and no customer service. Worst experience ever!!

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Would not buy a refurbished computer from this site.

published

I purchased a Dell laptop for my son who was starting high school. In the first three months the fan needed replacing. This meant my son was without his laptop for three weeks whilst the repair was made (not great for schoolwork !) Then the battery died at nine months - I was then told that the battery was not part of the warranty. Difficult to talk to anyone, at any level regarding these issues, mostly left feeling I got completely fobbed off. Overall I regret this purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes

We don't take returns

published

10x easier to walk into umart if I have any issues. Wouldn't recommend unless you are happy to deal with the drama when things go wrong.

Prices are good and the staff say all the right things however they do not follow through with resolving issues. The staff are nice and friendly but ultimately following through with promises is where it matters.

Their choice of Courier is random so you get radical variation from item depending on warehouse.

If you need to do a return they are happy to leave you to fend for yourself while dealing with offshore support that only responds to emails once a week to progress your return.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Terrible returns process

published

Purchased RAM which arrived faulty, so I then began the return process from hell. Five weeks of trying to get a refund, via multiple unanswered emails and phone calls, I had to result in submitting evidence to PayPal and having them successfully return my funds.

So word to the wise, should you use this company, pay with PayPal, else you'll have more luck getting blood out of a stone should a part be faulty.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Nino

NinoSouth East Queensland, QLD

  • 7 reviews
  • 8 likes

>8 Weeks to resolve a DOA Hard Drive. Avoid at all costs!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSeagate Barracuda ST4000DM004
Nathan

NathanGreater Melbourne (Inner), VIC

Skirting legal obligations

published

Purchased a set of desktop RAM. Within 6 months one of the sticks had died. Megabuy originally quoted 6 weeks for warranty return, and only for replacement rather than refund.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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