Reviewer Photos & Videos
Spend your money else where!!! 24 days until posted!!!
Like the title says spend your money elsewhere or better still price match their low prices to a more reputable company.
Long story short.... Wait times from when the order is placed to when it is actually shipped is disgraceful (see screenshots) and these items where all in stock!!! Not the kind of service you expect after spending $4000.
Any other online store has their items posted within 24hours of receiving an order. Can prove if needed
Short story long.... Basically, as you can see for the screenshot supplied you can see the most recen...t order was placed on the 24th of April and was not partially posted until the 30th of April and finally on the 1st of May. During this time many calls were made for updates on the order, each time I got the same answer as before which was no different from what was already shown on my online account. I was told by staff on each call that an inquiry has been sent to the warehouse and we will contact you with an update, sadly not once did I receive any updates from Megabuy staff. From what I gathered from talking to staff the problem is to do with their internal systems on how they communicate with their warehouse. I was informed by staff their inhouse communication is done solely by email and are not contactable via phone. SERIOUSLY???
Incorrect and outdated details on MegaBuy web site
Product details on MegaBuy web site were incorrect, poor attention to detail. When I contacted MegaBuy chat, they replied that they were unable to assist, and I should email them.
Couldnt do safe drop at front door. I get parcels delivered to my address for the past 13 years & nothing goes missing.
I should be able to ask to leave at from door / no signature required & accept all responsibility if the item is stolen.
It is a huge inconvenience for me to take time out of work to collect from the post office. For this reason I will not buy again from Megabuy.
Megabuy online store experience
Generally cheap prices, but their stock count on items cannot be trusted, you should call to check otherwise like me you will end up with back order parts and your project will come ot a halt while you wait (extremely annoying, and not even an appology).
Not the quickest of shippers, maybe thats why their prices are a bit cheaper.
I should have read these reviews first!
I ordered three complete work stations for my business, and needed them fast. I placed the order as the process said delivery in 1-3 business days. 5 business days later my order was still showing as 'processing'. I check on the reason - and they told me they were still checking pricing with the warehouse. What? No excuse. I had to cancel the order and go buy the equipment locally very last minute.
Avoid these guys.
Online product, 2 available. Rang to order, told definitely 2 in stock. Paid with credit card + interest. Waited. Week later received email - product discontinued.
Refund or another product? Why take the money in the first place. Won't shop there again.
Don't buy from Megabuy if you're in a hurry
Recently we were in the market for two computers. Megabuy's price was the best we could find online. We had purchased goods from Megabuy earlier and the products were excellent although often delivered late so we rang the company before ordering. On their website it stated that they had three of the computers we wanted available. When we enquired they assured us that the stock was available and that we would have it in time for our new employees [due to start in six working days]. We paid via bank deposit and Megabuy receipted our money on the ...Friday. We then sat back and waited. On Tuesday we rang to enquire about a delivery date. The estimated delivery time was 1-3 days on their website for this product. They assured us that they would do their best to have the computers out by Thursday and we booked in our IT guys for Friday. Thursday came and went and on Friday we rang and were told they couldn't find our order. We rang again and were told that they hadn't been shipped but also that they couldn't contact their delivery personnel. The third time we rang they finally admitted, although at that very moment their website said that they had five of the computers in stock, that they didn't have any stock at all! We immediately cancelled our order and paid another company a bit more and received our computers the next day. Megabuy did at least refund our money promptly. My advice is if you're in a hurry avoid this company as they lied to us and may lie to you. Don't believe their stock levels on their website as they aren't accurate. If the Megabuy manager is reading this - my advice is to stop treating your customers as idiots - the truth will get out! There is someone you can talk to on the other end of the phone. They are also easily contactable by phone. They reimbursed us promptly when we had to cancel the order due to their non-existent stock levels. The website is misleading about stock levels, the goods don't arrive within the estimated delivery time and they lied to us which is unacceptable.
Beware of "in stock"
I have tried to order an item from this site that was labelled as "in stock". It has been over a month now and still no item. Every time I emailed they would either give me a new "eta" or tell me that they will look into it. I finally decided to ask for a refund, we will see how long I have to wait for that!
I have used this company before in the past and that particular item did ship within two weeks. I just wish they would be realistic with their stock levels.
tldr; beware the lure of low prices and the presence of the "in stock" logo. ...You will most likely have a long wait ahead if you receive the item at all. Cheap prices, if you can afford the potentially long wait. Items that are clearly not in stock when otherwise stated. I waited over a month for a small item that never arrived that I could have had delivered in three days elsewhere for $15 more.
Does not deliver on time
Ordered on 11 Sept 2012 and paid by direct bank transfer for an HP scanner to be delivered in 3 days. More than 2 weeks later still no delivery.
They promised to refund but after another 3 weeks of waiting, still not received refund. Lots of excuses from MegaBuy, including staff being inexperienced, staff resigned, cannot sign cheque, etc..
After renegotiation and discussion, product finally received on 19 Oct 2012 in good order.
Missing delivery date range
2 weeks to generate invoice??
I ordered computer stuff from them and delivery was good and fast via startrek, but they dont provide u an invoice with the product, in email they said invoice will appear on website within 3 days. well 2 weeks and nothing. will need to contact them to get my invoice. whata dodgy brothers shop from parramatta road.
no inovice with my products
Don't be fooled.
Now they are a genuine online store, but thats about it. prices are pretty good and delivery prices are ok. but the delivery time of 1-3 days is not to be trusted. give your self a week at least. the completely forgot about my order even after sending me an email about it being processed and payment received. (they were quick to take the payment).
after 5 days of no delivery in the post ( i live in melbourne, city ) i gave them a ring to see what was going on. they hadn't even processed it. so the email was a lie, and the order was forgotten...about. 3 day later i received the order in the post. it took over a week for it to get from the warehouse in Melbourne to to my house in... melbourne. but it did get here. 55 year old mum's on Ebay have better organisation. thanks. Reasonable Price. Organisation and Delivery.
I purchased a Vantec external HDD housing. Worked fine except that the power supply ran red hot and was about to burn down my house. No resposibility to MegaBuy as they did not manufacture it, I told them this in my emails.
Told them I would gladly pay for postage back to them, I just wanted a refund.
I also emailed Vantec, they answered......!
Absolutley no return to emails!
Poor ordering system
I ordered a system off them with some additional parts. while i was placing my order i made sure to pick parts that where in stock. After a 3-4 day delay in even processing my order due to there poor fraud detection service it then moved onto processing (sent for picking/packing), then 2 days later i received a processed email, then an email saying one of the items i purchased (while they had it in stock when i purchased it) was out of stock and is now on back order.....what is the story!
I called them up as the email asked me to and they ju...st said it was on back order, no options offered, just that the eta is accurate (which by reading other reviews, i doubt it). Imagine how long it would take to get something i ordered that was said to be out of stock. My advice, get a local store to order thing in for you, usually only take a couple of days, and you know you will get it. Please note: there website still has my item they are out of stock of as in stock, ridiculous Poor ordering system(it should be your product once you have paid the monies), poor payment system, delayed information(they would have known it was out of stock)
not happy jan..
These guys were fine, until the tracking of the product delivery said undeliverable because of no access. The company i work for sticks out like the proverbial. The company that delivers does heaps to our address, there is no security to reception, and the receptionist is very nice and efficient - the address i gave was accurate. When i found out that this happened, they were helpful at megabuy, but did not call me back when they said they would. Monday, if the goods are not delivered, there will be a charge back and they wear the courier cost as well as as the charge back fee.. it was also well out of the 1-3 days time frame they quoted. I've had goods from the UK arrive faster.
Bad Couriers and follow up..
Available? don't bet on it
Megabuy advertised a Brother Printer MFC-7360N printer for price $186.83, delivery 1-3 days, Stock availability 5+ units, buy the item on-line, took my money, sent me a notes per below, I'm thinking the item will be shipped
15/02/2012 Confirming Payment Order has been Received, Waiting to Confirm Payment
16/02/2012 Processing Payment Received and Confirmed. Processing Order
16/02/2012 Processed Order has been Processed and is preparing to be Shipped
Rang 7 days later to be told we they do not have a supplier that will agree to supply at the advertised price.
Cannot choose couriers
Cannot choose couriers. I have had an order that involves several packages, and they have all been sent by different couriers. As a result packages are very difficult to track, and one courier company in particular has lost my package, very unprofessional courier company, they even left the delivery note on the ground in the rain.
Also the display of your order in the Megabuy website does not show specific part numbers...you need to write these down somewhere before you order so that you know exactly what item you are meant to receive in the mail.
Cannot choose couriers, no part numbers displayed in order list on Megabuy website
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.