Staff is not friendly
Avoid this place at all cost, staff will lie to you in order to make more sales, this place is a disgrace, it is dirty, not well maintained, staff do not care, even when they organise breakfast they do not even talk to people and stay among themselves. This place should be closed down.
- Verified customer
Cold, rude and racist receptionist
I want the whole world to know about your disgusting and potentially racist customer service. At 5pm today, 8/6/2019, I walked to the reception desk to register for a swimming class. The receptionist (I didn’t know her name but I’m sure you can look it up in your roster) was cold, arrogant and rude to me. Maybe she had a bad day, or maybe she had that kind of attitude - but she basically couldn’t care less to explain anything to me. She gave me two forms and told me to fill them, and literally just threw the membership card in front of me. No smile, no thank-you, no customer service skill at all. BUT she sang to the music and happily greeted another Caucasian customer. Congratulations Melbourne you’re such a multicultural city.
Really friendly and helpful staff.
I found the staff very friendly and helpful. Not only that but the patrons were also friendly and i was immediately invited to coffee after a swim. I think it depends on the time of swimming.. this was later morning whereas i have had to give up because my only free time changed to before or after work when other patons expect u to swim fast even in the slow lane.that said i wish i could still go mid morning as the water temperature was consistently pleasant, staff friendly, pool clean and it was a thoroughly enjoyable place to be.
Beware Of Lane Rage.
Other lap swimmers can be rude. I have witnessed some arguments between other swimmers and I was subjected to abuse both verbal and physical and this was after I apologised after making a mistake. Have not found this anywhere else. No longer swim here due to the lane rage.
Melbourne bathhouse horrible experience. Avoid vouchers for 'day spa bath house' as they are a rip o
Horrible experience. NOT worth $49 I paid on a voucher.
-they claim to have won service excellence awards however after contacting the awarding body they have NoT won any such awards. False advertising. They have changed their name from "smooth day spa" to "Melbourne bathhouse" I suspect because of their awful reviews.there is no relaxation here with a dirty environment and lots of traffic tram and construction noise. I've been to many spas in Melbourne and all over the world and this is by far the worst in Melbourne. How are they still in b...usiness? - body exfoliation - here means standing naked freezing cold as she sprays you with cold vinegar from a spray bottle that looks like the ones at a chip shop, then brushes you for no more than 1-2 minutes with an old bristle brush. -the bath - is uncomfortable with no head rest and it has a automatic emptying system that means the water level never gets higher than about 20cm deep. -the facial - here lasts around 6-7 minutes and means - sitting the wrong way on a mobile massage chair (really uncomfortable and hurt my back) the woman coming in with a pre soaked cotton wool wipe with vinegar on it as the "cleanser" which she wipes on your face, then leaves to get a tiny plastic shot glass of a stinky liquid she calls "facial herbal tonic tea oil" that she then wipes on your face. Then lastly she rubs on coconut oil as moisturizer. That's the end. Overwhelmingly rubbish.
Give Melbourne City Baths a miss and go to RMIT Union Fitness (around corner) for better gym equipment and much cheaper.
Hard to think of but I guess it is clean.
Poor membership packages and joining fee is rip off.
Cheesy sales pitch and will not give prices over phone as they want to get you in for the hard sales pitch. Be careful!
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