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Melbourne Heating And Airconditioning Repairs

Melbourne Heating And Airconditioning Repairs

2.2 from 80 reviews · View Statistics
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Listing monitored by Melbourne Heating And Airconditioning Repairs

Reviews

  • Rates and Fees
    3.4 (5)
  • Job Satisfaction
    3.0 (4)
  • Timeliness
    4.0 (4)
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Dimos
DimosGreater Melbourne (Inner), VIC

Rip off merchants

published

Was quoted three times the price of zone motor, following service call. Technician stated that there would not be another call out charge. Mostly disappointed with service would not recommend this heating specialists to anyone. Rip off merchants.

Rates and Fees
1/5
Job Satisfaction
1/5
Incentivised Review No
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Mark
Mark
  • 2 reviews

Exorbitant fees and poor customer service

published

Paid a $248 call-out fee for a quote. After approving the quote, when the technician came to perform the work, he determined he had underquoted the job, and would have to re-quote and come back a third time upon my approving the new quote. Two weeks later I was provided a second quote along with my credit card being deducted a second $248 call-out fee.
So far I've paid $498 and received only two quotes.
I'll happily update this rating if Melb Air resolves satisfactorily.

Rates and Fees
1/5
Job Satisfaction
1/5
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Samantha
Samantha
  • 4 reviews

Great friendly service, nothing is too much trouble

published

I had our Evap cooling serviced and when the guy came, I asked could he do the heating too as that hadn't been done for a while. A quick call to the office and it was all organised. I then asked could they arrange a remote controller and that was also put on order. The guy came yesterday and it's now all done!
Every time I have dealt with this company I have felt very welcomed, nothing is too much trouble and the rates are very reasonable. I will be using these from now on as great customer service is hard to find.

Rates and Fees
5/5
Timeliness
5/5
Incentivised Review No
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Carl R.
Carl R.Greater Melbourne (Metropolitan), VIC

So impressed, I joined the team.

published
Rates and Fees
5/5
Job Satisfaction
5/5
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loulou
loulouGreater Melbourne (Inner), VIC
  • 5 reviews
  • 1 like

Went above and beyond to get my Heating working

published
Rates and Fees
5/5
Job Satisfaction
5/5
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Karmen L.
Karmen L.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Excellent

published
Incentivised Review No
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grahamchant
grahamchant
  • 2 reviews

Excellent service

published

Our service technician (Kirill Zheludkov) provided excellent service. He addressed all the issues of concern & provided excellent advice regarding future actions that might be required. If all service staff are similar to Kirill, I would highly recommend Melbourne Heating & Airconditioning Repairs

Incentivised Review No
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Helpful and clear communications - highly recommended

published

The team at Melbourne Heating and Cooling, was so helpful. My old central heating was chewing up the $$, so I call them for an inspections / service. Technician was polite and communicated very clearly. Cracked condenser, causing release of CO2, he shared photos of the inspection and justified his action to disconnect the system, Co2 is a deadly gas. The team at Melbourne heating and cooling then worked to late into the night 8:00pm to find a unit to install the next day. The install team was super polite, completed the install and walked me through the use of the heater and connecting it to the WIFI. More than happy to recommend them.

Incentivised Review No
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Barry
BarryGreater Melbourne (Outer), VIC

The most thorough service job we have had on our heater . The serviceman was excellent and thorough.

published

We have had great service from this company over the many years . The company has always been very helpful , the office staff great and always followed up on any issues .

Incentivised Review No
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Cody H
Cody HGreater Melbourne (Outer), VIC

Reliable, great customer service and work.

published

I am a property manager that requires reliable and prompt tradespersons to work with. Melbourne Heating and Airconditioning are my go to for this trade. All work is done great.

Incentivised Review No
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Exceptional customer service

published

Customer service was exceptional from the first point of call, to having the changeover completed. The office staff were very efficient, in particular Renee! The technician Brendan who completed the original call out & installation of my new system practiced safe hygiene methods which in the current climate is greatly appreciated! He was professional & kept me in the loop at all times. Thanks to the team at Melbair!

Incentivised Review No
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Great speedy service.

published

Receptionist was friendly and efficient. Technician was helpful and got his job done promptly. He also demonstrated excellent hygiene practices, which was so important to me at this crazy time.

Incentivised Review No
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PC
PCGreater Melbourne (Metropolitan), VIC

No way don't use them

published

I would not recommend using them to anyone. I used them, technician didn't know what he was doing, fixed nothing and charged a fortune. Followed up with the head office about disatisfaction, never called back

Incentivised Review No
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Servicing

published

I am just reading all the bad review about this company. I have someone at the moment on my roof servicing my evaporative and am really worried. Used this company some years ago and was dissatisfied but thought I would give them another try. Really worried now

Incentivised Review No
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Ripped off
Ripped offGreater Melbourne (Inner), VIC

Rip off

published

Got charged $239 for the callout; couldn’t be fixed on the day. Assured by the technician that the next day would be just parts and labour ($630) but another $239 callout fee has been “authorised” (not by me!) and appears on my credit card. Emailed the company but a week later and a follow up, no reply. Technician was really nice and professional. Not so much the GM, Alex Gerdam.

Incentivised Review No
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