Expensive & time wasting
Guys were to arrive in between 7am and 8am, first guy arrived at 8am, had a look at items to be transported ( 2bedroom apartment ) told me 4 hours maximum . The truck and second guy arrived at 8.30am ….. I found between the two guys one was slower than the other , wasting time by taking single items to the truck . I received a phone call from office asking how my move was going , I told the person it was to slow and I had another truck arriving the same day and didn’t want these trucks at the property at the same time . Guy said he would speak ...with removelists.. ( don’t think this happened ) 6 hours later and a total of $1100 ….. I was not happy . I have moved in the past and never cost me this much money and time and I’ve had more items in the past . ( no washing machine or dryer or bed frames this time around ) I will never recommend this company , my communication with the office was very poor too. Word of mouth is everything .
I had the absolute worst experience with that company in Jun 2020
We were moving from different Sydney suburbs: North Ryde to CBD. It was aone bedroom apartment, so you'd hope things will go smoothly. But the very first thing - movers arrived 2 hours earlier and none of our lift bookings were available, so we had to scramble to sort it out asap. Then it got worse.
1. the movers broke our washing machine and attempted (successfully) to hide it by plugging it in, so that we don’t have to touch it and won’t discover it is broken. I was surprised they plugged it in for free… until I found out that if I actually...touch it, the front panel falls down… 2. (this is super minor, but) After the move was done the movers spent 30 minutes just drinking water that we offered and using our toilet. Which is fine. But they charged us for another hour because of that. If we weren’t kind and kicked them out instead of offering water and facilities - we would have saved ourselves over 100$. 3. (the worst part) we took the insurance for the move, so obviously we called them as soon as we found out the washing machine was broken. Not only the insurance was completely useless - they calculated how much they owe us based on the price of buying the exact same model of the exact same year of making (which was not even available). The price they came up with was below the excess. But also their customer service has hinted several times VERY TRANSPARENTLY that they often have to deal with customers that initially try to claim something is broken during the move, only to pull out after they are told the claim will be investigated. And that in their opinion is because things were broken long before the move and the people sought to profit from blaming the company. I was outraged by their attitude more than anything. Needless to say they did not apologise even once. They are not a cheap company, but we though that by picking a higher price range and taking their insurance we are buying peace of mind. As if!
Broke my items then tried to hide it by wrapping it in a blanket
I moved with this company a few weeks ago. I was told they were employees and not contractors. When they turned up they gave me a business card for a different company??? Anyway I heard a loud bang I looked outside and saw that the guy dropped my things. He came to the door not saying anything and damaged items were wrapped in a blanket. Then I confronted him and he said it was not broken. Well it was broken beyond repair about $300 worth of damage. Very untrustworthy people. Steer clear if you value your property.
Questions & Answers
Looking for a reliable removalist in Perth WA with an XL truck. Any suggestions greatly appreciated
I need to move house on the weekend of the 29th February from Sydney to East Gosford. The destination address has limited access private steep driveway with low wires 3.6m. I have a small fleet of tip trucks and drivers. I was thinking we would need a large truck and a smaller pantech with a tailgate lifter for my 450kg safe as well as being able to run smaller loads up to the house from the larger truck. I could supplement the smaller pantech with my smaller tippers also to run loads up the driveway. I could also hire the smaller pantech if you guys dont have one. There is a large carpark next to playing fields just down the road we could use for the transition. Give me a call to discuss Regards, Jamie Ross 0421338148
Wanting a quote pls to move 4kms. Muscles & transport needed.
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