Expensive & time wasting
Guys were to arrive in between 7am and 8am, first guy arrived at 8am, had a look at items to be transported ( 2bedroom apartment ) told me 4 hours maximum . The truck and second guy arrived at 8.30am ….. I found between the two guys one was slower than the other , wasting time by taking single items to the truck . I received a phone call from office asking how my move was going , I told the person it was to slow and I had another truck arriving the same day and didn’t want these trucks at the property at the same time . Guy said he would speak ...with removelists.. ( don’t think this happened ) 6 hours later and a total of $1100 ….. I was not happy . I have moved in the past and never cost me this much money and time and I’ve had more items in the past . ( no washing machine or dryer or bed frames this time around ) I will never recommend this company , my communication with the office was very poor too. Word of mouth is everything .
- Rates and Fees
- Job Satisfaction
I had the absolute worst experience with that company in Jun 2020
We were moving from different Sydney suburbs: North Ryde to CBD. It was aone bedroom apartment, so you'd hope things will go smoothly. But the very first thing - movers arrived 2 hours earlier and none of our lift bookings were available, so we had to scramble to sort it out asap. Then it got worse.
1. the movers broke our washing machine and attempted (successfully) to hide it by plugging it in, so that we don’t have to touch it and won’t discover it is broken. I was surprised they plugged it in for free… until I found out that if I actually...touch it, the front panel falls down… 2. (this is super minor, but) After the move was done the movers spent 30 minutes just drinking water that we offered and using our toilet. Which is fine. But they charged us for another hour because of that. If we weren’t kind and kicked them out instead of offering water and facilities - we would have saved ourselves over 100$. 3. (the worst part) we took the insurance for the move, so obviously we called them as soon as we found out the washing machine was broken. Not only the insurance was completely useless - they calculated how much they owe us based on the price of buying the exact same model of the exact same year of making (which was not even available). The price they came up with was below the excess. But also their customer service has hinted several times VERY TRANSPARENTLY that they often have to deal with customers that initially try to claim something is broken during the move, only to pull out after they are told the claim will be investigated. And that in their opinion is because things were broken long before the move and the people sought to profit from blaming the company. I was outraged by their attitude more than anything. Needless to say they did not apologise even once. They are not a cheap company, but we though that by picking a higher price range and taking their insurance we are buying peace of mind. As if!
- Rates and Fees
- Job Satisfaction
Rushed away without finishing the 4 hours or the job
Overall the move was ok (two bedroom apartment) but they left in a hurry even though the minimum time hadn't run out and they didn't put my table back together properly.
Also, the free boxes they offered we're 100% unavailable, so it wasn't a real offer.
- Incentivised Review No
Broke my items then tried to hide it by wrapping it in a blanket
I moved with this company a few weeks ago. I was told they were employees and not contractors. When they turned up they gave me a business card for a different company??? Anyway I heard a loud bang I looked outside and saw that the guy dropped my things. He came to the door not saying anything and damaged items were wrapped in a blanket. Then I confronted him and he said it was not broken. Well it was broken beyond repair about $300 worth of damage. Very untrustworthy people. Steer clear if you value your property.
Fine removalists but free plastic boxes will scratch floors
The removalists are reasonable but you should know that plastic boxes provided can very easily scratch floorboards. We'd just had our floorboards redone before the move and as a result of using their boxes I keep finding small scratches around our place. If you have floorboards you don't want scratched I'd recommend getting cardboard boxes and using someone else.
I booked our move from our 1 bedroom apartment into storage online. Despite receiving an e-mail confirmation the movers didn't arrive. The problem was quickly resolved (with profuse apologies due to a computer error) and rectified and the move itself was completed that morning. I also agreed to paying 6 months upfront for storage (at a discounted rate), however, I was billed for monthly installments, when the invoice was sent through.
Men that move also recently moved our belongings to Dubbo, which went without any problems. The movers arrived on time and unpacked our belongings safely and efficiently.
Could have been better. Disappointing experience
Unfortunately 1 out of the 3 removalists who came made this a disappointing experience for us. They turned up on time and were quite fast and efficient for the most part, however, they damaged a piece of furniture and left deliberately without saying a word. It was obvious that the mover knew that the furniture had been damaged (part of wood snapped) as he had tried to put it back in place and left it in the living room to make it look as if it had not been damaged. The disappointing part of this is that if he had told us at the time, we would ...have understood - furniture can get damaged inadvertently during a move, but for him to have known about it and deliberately not said a word was dishonest. When we discovered this and called them about this (the owner was part of the team who moved us), he said that he would look into it but I never got a response back. In short, we wouldn't use them again.
It was OK, not good as the rating
Move a 3 Brdroom unit to a house - short distance.
- Very polite, friendly, on time, the green boxes are fantastic, hard working
- Two items were damaged, one seriously.
All positives great, however what matters at the end is the delivery of the items safely. Without that, others matter less!
Late arrival but were on time at the estimated time re-scheduled
Booking made for 12:30pm with the expectation that they would arrive between 12 and 2pm. Driver called at 12 to tell me that they were still on their first job. Estimated arrival at 3:30pm. The truck was therefore 1.5 hours late, which made my move very difficult considering the travel time in peak hour traffic.
Both the removalists were very polite, young men- however I did have concerns with their choices as they were drinking Pure Blonde beers when they arrived for the move.
Questions & Answers
Looking for a reliable removalist in Perth WA with an XL truck. Any suggestions greatly appreciated
I need to move house on the weekend of the 29th February from Sydney to East Gosford. The destination address has limited access private steep driveway with low wires 3.6m. I have a small fleet of tip trucks and drivers. I was thinking we would need a large truck and a smaller pantech with a tailgate lifter for my 450kg safe as well as being able to run smaller loads up to the house from the larger truck. I could supplement the smaller pantech with my smaller tippers also to run loads up the driveway. I could also hire the smaller pantech if you guys dont have one. There is a large carpark next to playing fields just down the road we could use for the transition. Give me a call to discuss Regards, Jamie Ross 0421338148
Wanting a quote pls to move 4kms. Muscles & transport needed.
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