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Mercedes-Benz Financial Services Australia Insurance

Mercedes-Benz Financial Services Australia Insurance

Premier, Prestige, Classic, Tyre and Rim
1.0 from 11 reviews

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Reviews

1.0

11 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(11)
  • Value for Money
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Timeliness
    1.0 (1)
  • Transparency
    1.0 (2)
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Appalling service

published

We have been with Mercedes Insurance for 7 years and this years renewal policy had some odd things on it so I rang to be told system is down, no offer to ring back. I messaged via FB and was asked for contact number 4 days ago and still no contact. Rang again to be told area I need to speak to are not available.
Not good enough, i will not be renewing or ever using them again.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Darren J.

Darren J.Greater Melbourne (Outer), VIC

Absolutely terrible

published

Had a 'not at fault' accident over 10wks ago- i didnt get the other drivers home address, so had to pay the excess until the other drivers details were provided. Picked up my car from being repaired 5 weeks ago and im still waiting for the excess to be returned.
MBFS/QBE were provided with her name, rego number, insurance company etc and they're telling me they havent got her rego details as yet. Seriously?? 1 phone call/email to her insurerer would give you that info and you're telling me it takes over 10weeks to get that information??? Sent an email 4days ago to the claims officer, still haven't received a response. Called them today and got told to call the claims officer on the 26th.
Absolutely terrible.

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateApril 2019
Claim ApprovedYes
Car ModelMercedes-Benz C-Class C200
See all answers

Will never deal with Mercedes Benz Financial Services Australia Insurance again

published
Insurance claim madeYes
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Very dodgy

published

Mercedes-Benz Financial Services Australia have not only breach a number of banking and finance regulations, they simply try to avoid contact. No calls from them, I call them each time to try fix their mistakes. They don't return calls, emails. When I confronted them on all the breaches they have made, they outsourced the debt with no notice, no call nothing. I look forward to the coming weeks, these guys will end up in the media. And I am going to make sure they are held accountable for their dodgy practice.

Insurance claim madeNo

Hopeless

published

I lodged a claim on 27 July, 2018. As I have heard nothing by August 4 I tried to call the claims number. I have been holding on to recorded music for exactly 1 hour. No call back provision, no notice of how much longer i have to wait.

Insurance claim madeYes
impulsebuyer

impulsebuyerAustralia

  • 2 reviews

NEVER get your car insurance through Mercedes Benz

published
Insurance claim madeYes
Luke R

Luke RMelbourne

  • 5 reviews
  • 4 likes

Bait and Switch Insurance

published

Even though they were more expensive than my previous insurer I decided to give them a try because of some their added extras I found appealing. Fast forward 12 months I get my renewal which has had a 30% increase in premium. I also had the excess increased by $195.

If you want your business to be valued then don't use them

Insurance claim madeNo
caazi

caazisydney

  • 16 reviews
  • 26 likes

increase of $400 in one year, no claims

published

We got insurance with Mercedes benz when we purchased our car last year. The premium then was around $1,000. This year it jumped to $1,400. We are on a maximum no claim bonus. no accidents ever, in 40 plus years. Needless to say, we got insurance elsewhere, for almost $400 less.

Insurance claim madeNo
Ronnie

RonnieMascot

Do not Deal With MB Financial Services. Bad And Cunning Practices are Used

published
Insurance claim madeYes
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Hippo

HippoMascot

  • 6 reviews
  • 19 likes

My car was repossessed 9 month before finishing my 5 year loan

published
Insurance claim madeYes
T-P

T-PMelbourne

Be warned! This could happen to you

published

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