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Mercedes-Benz Financial Services Australia Insurance

Mercedes-Benz Financial Services Australia Insurance

Classic, Premier, Prestige and Tyre and Rim
1.0 from 11 reviews

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Reviews

Review distribution

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11

Appalling service

published

We have been with Mercedes Insurance for 7 years and this years renewal policy had some odd things on it so I rang to be told system is down, no offer to ring back. I messaged via FB and was asked for contact number 4 days ago and still no contact. Rang again to be told area I need to speak to are not available.
Not good enough, i will not be renewing or ever using them again.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Darren J.

Darren J.Greater Melbourne (Outer), VIC

Absolutely terrible

published

Had a 'not at fault' accident over 10wks ago- i didnt get the other drivers home address, so had to pay the excess until the other drivers details were provided. Picked up my car from being repaired 5 weeks ago and im still waiting for the excess to be returned.
MBFS/QBE were provided with her name, rego number, insurance company etc and they're telling me they havent got her rego details as yet. Seriously?? 1 phone call/email to her insurerer would give you that info and you're telling me it takes over 10weeks to get that information??? Sent an email 4days ago to the claims officer, still haven't received a response. Called them today and got told to call the claims officer on the 26th.
Absolutely terrible.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMercedes-Benz C-Class C200
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateApril 2019
Claim ApprovedYes
See all answers

Will never deal with Mercedes Benz Financial Services Australia Insurance again

published
Insurance claim madeYes

Very dodgy

published

Mercedes-Benz Financial Services Australia have not only breach a number of banking and finance regulations, they simply try to avoid contact. No calls from them, I call them each time to try fix their mistakes. They don't return calls, emails. When I confronted them on all the breaches they have made, they outsourced the debt with no notice, no call nothing. I look forward to the coming weeks, these guys will end up in the media. And I am going to make sure they are held accountable for their dodgy practice.

Insurance claim madeNo

Hopeless

published

I lodged a claim on 27 July, 2018. As I have heard nothing by August 4 I tried to call the claims number. I have been holding on to recorded music for exactly 1 hour. No call back provision, no notice of how much longer i have to wait.

Insurance claim madeYes

impulsebuyer

impulsebuyerAustralia

  • 2 reviews
  • 2 likes

NEVER get your car insurance through Mercedes Benz

published
Insurance claim madeYes

Luke R

Luke RMelbourne

  • 5 reviews
  • 4 likes

Bait and Switch Insurance

published

Even though they were more expensive than my previous insurer I decided to give them a try because of some their added extras I found appealing. Fast forward 12 months I get my renewal which has had a 30% increase in premium. I also had the excess increased by $195.

If you want your business to be valued then don't use them

Insurance claim madeNo

caazi

caazisydney

  • 16 reviews
  • 26 likes

increase of $400 in one year, no claims

published

We got insurance with Mercedes benz when we purchased our car last year. The premium then was around $1,000. This year it jumped to $1,400. We are on a maximum no claim bonus. no accidents ever, in 40 plus years. Needless to say, we got insurance elsewhere, for almost $400 less.

Insurance claim madeNo
Ronnie

RonnieMascot

  • Verified customer

Do not Deal With MB Financial Services. Bad And Cunning Practices are Used

published
Insurance claim madeYes
Hippo

HippoMascot

  • 6 reviews
  • 19 likes

My car was repossessed 9 month before finishing my 5 year loan

published
Insurance claim madeYes

T-P

T-PMelbourne

Be warned! This could happen to you

published

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Details

Mercedes-Benz Premier Motor Insurance

Mercedes-Benz Premier Motor Insurance

0.0
(0)
Mercedes-Benz Prestige Motor Vehicle Insurance

Mercedes-Benz Prestige Motor Vehicle Insurance

0.0
(0)
Mercedes-Benz Classic Motor Vehicle Insurance

Mercedes-Benz Classic Motor Vehicle Insurance

0.0
(0)
Mercedes-Benz Tyre and Rim Insurance

Mercedes-Benz Tyre and Rim Insurance

0.0
(0)
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Contact Number 1300 762 7181300 762 7181300 762 7181300 762 718
Coverage TypeComprehensiveComprehensiveComprehensiveTyre & Wheel
UnderwriterAllianzQBEQBE
Legal Liability Cover Included up to $20 million
Roadside Assistance Not OfferedNot OfferedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot Offered
Choice of RepairerAllowedAllowedAllowedNot Applicable
After Accident Care
Towing Costs IncludedIncludedIncluded, up to $140Included
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Included

Hire Car after an Incident

Optional, up to $100 per day for 30 days

Optional, reimbursement up to the daily maximum:

  • for a maximum of 14 days, or 7 weekends (Saturday and Sunday), or
  • until your vehicle is repaired, or
  • until your claim has been paid

Optional, reimbursement up to the daily maximum:

  • for a maximum of 14 days, or 7 weekends (Saturday and Sunday), or
  • until your vehicle is repaired, or
  • until your claim is paid

Not Included

Essential / Emergency RepairsIncluded, up to $500Not IncludedNot IncludedNot Included
Emergency Transport & AccommodationIncluded, up to $500Included up to $1,000 if you are 150km away from the address you normally park at nightIncluded, up to $200 if you are 200km from the address where it is normally parked at nightNot Included
Benefits
Hire Car after Theft

Not Included

Reimbursement for the reasonable cost of hiring a similar vehicle but:

  • cover is limited to a total period of 14 days or 7 weekends,
  • excludes fuel or other running costs
  • excludes hiring charges incurred when the vehicle is found, and
  • cover stops once the claim has been paid

Reimbursement for the reasonable cost of hiring a similar vehicle but:

  • cover is limited to a total period of 14 days or 7 weekends,
  • excludes fuel or other running costs
  • excludes hiring charges incurred when the vehicle is found, and
  • cover stops once the claim has been paid

Not Included

Child Safety Seats and PramsIncluded up to $500IncludedNot IncludedNot Included
Lock and Key ReplacementIncluded, up to $1,000Included, up to $2,000Included, up to $1,000Not Included
New-for-old Car Replacement

Your vehicle is less than three years old from when it was first registered at the time it is declared a total loss:

  • where your vehicle is financed, your financier has given us written consent; and
  • you purchased it new (or as a demonstrator model) from the manufacturer or their dealer

Replacement of your current vehicle with a new vehicle of the same model or series so long as it is available in Australia and:

  • your vehicle is a total loss, and
  • you purchased it new from the manufacturer or their dealer or as a demonstrator vehicle, and
  • your vehicle is less than 36 months old from when it was first registered, and
  • where your vehicle is financed, your financier has given written consent.

Replacement of your current vehicle with a new vehicle of the same model or series so long as it is available in Australia and:

  • your vehicle is a total loss, and
  • you purchased it new from the manufacturer or their dealer or as a demonstrator vehicle, and
  • your vehicle is less than 24 months old from when it was first registered, and
  • where your vehicle is financed, your financier has given written consent.

Not Included

Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot ApplicableNot ApplicableNot Applicable
Personal Property CoverIncluded up to $1,000Included up to $500 excluding mobile phones, GPS, music devices, money, cheques or negotiables, trade tools, unset gemstones, gold or silver nuggets, any animals birds or fish.Included, up to $300 excluding mobile phones, GPS, music devices, money, cheques or negotiables, trade tools, unset gemstones, gold or silver nuggets, any animals birds or fish.Not Included
Trailer & Caravan CoverIncluded, up to $1,000Included up to $1,000Included, up to $500Not Included
Transit Cover Not ApplicableNot ApplicableNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot ApplicableNot ApplicableNot Included
Accidental Loss or Damage
FireIncluded Not IncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedNot Included
CollisionIncludedNot IncludedNot IncludedNot Included
Malicious Damage / VandalismIncludedIncludedIncludedNot Included
Natural EventsIncludedNot IncludedNot IncludedNot Included

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