Front wheels crabbing, excess wear on tyres
Bought a new GLC63 last year, after a short time the front wheels started to judder when turning and parking and also driving around roundabouts even at low speed. Its much worse when the tyres are cold or wet.
Complained to the dealership and Mercedes and they said its a normal characteristic of the vehicle. I took my case to NCAT and Mercedes managed to get it dismissed because I took a business lease with MB on the vehicle and NCAT apparently has no jurisdiction because its occasionally used for business use. To make things worse they have ...
Purchased in April 2019.
Comments on tyre costs and crabbing on full lock
I recently purchased a 2017 GLC250 wagon in excellent condition, with 50,000 km on clock. My pre-purchase research had alerted me to the front wheel “crabbing” issues, which mean the run flat tyres have to be replaced frequently at great cost. My car had the steering problem fixed by getting new steering knuckles fitted under warranty, after the first owner argued long and hard; it appears to be mainly a RHD issue reflecting the very short steering links on RH side. Both tyre wear and driving enjoyment improved markedly. The air control suspension on my car contributes to its good ride and handling.
On high tyre costs, I have found there are quality 255/45/20 run flats available in the high $300s.
Purchased in May 2020.
Wheel juddering engineering fault & excessive tyre wear
I've had my GLC 43 for almost 3 years now & done less than 19000 kms. The tyres have all worn out & I've been advised by our local Mercedes dealer who sold me the car that Mercedes are not interested in the excessive tyre wear & claim that the engineering fault which causes "juddering" on full lock at low speeds is not really a fault - but just a feature of the AMG SUVs. This issue has been well publicised & nobody except Mercedes seems to believe that it is "normal" for tyres to "jump over themselves" or "judder". The dealer also claimed that ...the excessive tyre wear was not due to "juddering" - but due to soft rubber compounds specified by Mercedes - which are well suited to the German autobahns - but not so well suited to Australian conditions. It appears that Mercedes couldn't care less about Australian usage & are not prepared to adapt their specs to those more suited to Australia. I'll be looking for a car manufacturer more in tune with Australian needs next time around.
What a triumph of style over substance. POS.
After 19 months and 38,000km we are now buying a third pair of front tyres at $560 each. Read the UK enthusiasts' forums about the frankly unacceptable steering geometry. It seems to be only the right hand drive cars that skip and scrub the expensive tyres into dust. Mercedes of course acts concerned, gets the car into the shop for a day with no improvement.
Otherwise, the 350d is too much engine using too much turbocharging for performance. The result is a very notchy, laggy acceleration reminiscent of a first generation '70s turbo car. Leav...ing the lights you get pushbike performance until the turbo spins up, then you get Saturn V. Then you get the side eye from your passengers. Apart from all of that, who thought that having the gear selector where most cars have the indicators was a good idea? It’s entirely possible to, without thinking, select neutral when intending a left turn indication. If you are stopped when you do that you’ll get reverse. Ergonomics much? One final thing: the cruise control will apply the rear brakes to maintain selected speed going downhill. The result is needing new rear brakes at 30,000 km. The day my lease expires I'm getting another Lexus.
Purchased in October 2018.
- GLC-Class X253 GLC 250 d (2015-2020)
- Verified purchase
As soon as warranty finished auxiliary battery died
I have been loving this car and enjoying for last 3 years. Loved everything except the wheel juddering which Mercedes completely refused to acknowledge. Right after 3 years and 1 week auxiliary battery dies .costing me $600 to fix. I have requested Peter Warran to help me and lodge a warranty claim they have refused. I have sent a message to Mercedes Facebook looks like they are considering to give me a refund. It’s been 3 weeks and I am yet to receive any communication about it. Update I have received a refund .Shop was shocking but head office helped me
Purchased in January 2017 at Peter Warran for A$90,000.00.
Beautiful car inside out,but hate the car without the gear stick and it is soo bumpy,meaning the ride is actually terrible on slightest road bumps.
And yes I have also experienced Tyre skipping on full turns.
If you are used to a gear stick then you will find yourself looking for it evertime !!
Purchased in March 2016 for A$83,000.00.
Prefect mid size SUV
GLC 250d is now just over 3 years old and covered nearly 75,000kms. Apart from a faulty left headlight which was rectified under warranty, been a great car: very comfortable, excellent safety features, handles especially in sport mode and still looks brand new. Did upgrade the stereo with Focal speakers and change tyres to non run flat. Will buy again when redesign model is released probably in 2020.
However, word of caution. Not all dealers give good ongoing service. Now take mine back to Peter Warren Warrick.
Purchased in April 2016 for A$75,000.00.
Tyre skipping severe
Best car ever is I did not have to turn... Round abouts or tight turns serious tyre skipping. It feels dangerous, very loud and not fun to drive. What should be my dream car is definitely the worse car I have ever driven. Mercedes is try to pass this off as "characteristics of the car", NO Mercedes its called defective. As I said big shame as the rest of the car is really nice...Very sad!
Great Car, with Plenty to Give !!
Just traded from a BMW X5 to this Sports 350D turbo diesel. Smaller size wise but plenty of added features, smooth to drive and has that added grunt when you need it. The left hand turning knuckles needed changing to fix the excessive left side tyre wear, which Mercedes covered as part of the warranty, free of charge. Hoping, to continue having it for a little while longer.
Best car to drive but expensive maintainance
The best car to drive, so easy to drive and always feel safe on it. Only a bit expensive for service and maintenance , especially the tyres, because it’s flat run, cost us 800 each tyre every time we change
Purchased in November 2018 at Wollongong for A$85,000.00.
The reviewer stated that an incentive was offered for this review
Bought the GLC63s in October last year
All good until the front tyres started to wear 8000km. Now cold and wet in Melbourne can’t even drive it around roundabouts and turn in to streets with out tyre skipping really bad. Mercedes don’t want to know about it.
Purchased in October 2018.
- GLC-Class X253 GLC 250 d (2015-2020)
- Verified purchase
Great car to drive
I purchased this SUV a a replacement for my previous one.
This car is a pleasure to drive.
The interior is very stylish and comfortable.
I often drive to Sydney on the M1 and always arrive relaxed.
I would recommend a GLC to anyone wanting a great SUV in the future.
Severe Tyre Skipping....
Great car, however....
The car has developed after only 5000km a severe tyre skipping, after only 8000km the dealer told me the tyres are worn and I should change it. The skipping is so bad, that passenger feel unsafe and people turn heads. The tyre skipping happens when you steer sharp and at low speeds, for example into a parking lot. Mercedes says it is a characteristic of the car and nothing wrong with it! Not aaceptable for a $120k. GLC43
GLC43 perfect allrounder
GLC43 "AMG-lite" I use this to commute daily to work and all the family duties expected of a SUV. Great performance handling and noise in sport + mode. On the other hand when I am just cruising comfort and eco mode it provides a nice relaxed ride so the car has exceeded all my expectations. 18 months old now and 20,000kms and no problems. The front tyres were replaced free of charge due to the skipping, judder, crabbing issue which is a design 'feature', this fix has reduced the problem but not removed it.
2 year update (Apr-19):
This car goes...
Love my Car
Was never a car person until I purchased this vehicle. Pleasure to drive....9 speed auto does the job in the city don't need anything else. Radar cruise control is one of the better features when on the open road. All the safety warnings you will need.
Bring on my next Merc......
Mercedes GLC250 all wheel drive
A B200 was replaced by aGLC250. The higher seating position is very comfortable for long drives. The vehicle has a lot of inbuilt safety features including front and rear cameras for safer driving. The GPS is great for navigating and the intelligent lights are excellent as is the air conditioning. The keyless entry is very helpful when shopping. The trunk holds all sorts of things and with seats folded curtain rods and building needs can fit. It is proving to be an excellent choice.
As good as I could wish for
My GLC 250d (X253) AMG line is one of the 1st of the SUV model's in Australia, as it was built in late 2015. Hyacinth Red in colour, it has a sun roof, paddles, AMG brakes and all of the bells and whistles, except heated front seats. The rims are AMG 20" 14 spoke, shod with Pirelli Scorpion Verde 255/45R20 101W (Mercedes run flat tyres). As I live in country NSW and I'm a considerable distance from my nearest Mercedes-Benz dealership, I asked for and was supplied a MB jack, as no spare came with the SUV (separately purchased a 20" rim & tyre ...as a spare, that is carried when driving to country towns, not near any MB dealership). Having read some reviews prior to purchase and a number of reviews both negative and positive since purchase, I thought it was time to include my thoughts. Overall I'm extremely pleased with the ride, performance, interior operation of all the bells and whistles such as, heads up display (HUD), auto parking, cruise control and other types of gizmo's my SUV comes with. If there is an issue, it relates to the Garmin map, which when updated (when serviced) is still never up to date (a highway intersection located within 100kms of home, that changed an intersection with a main road, to a location about 5kms away about 15yrs ago, remains incorrectly positioned). I use my TomTom (updated every week & is up to date), whilst I have included an Uniden iGO80 dash cam, to the front screen. Having driven in excess of 25,000km visiting Brisbane & Sydney (numerous visits), Canberra & Melbourne, it is currently operating at 5.9Lt/100km, (I drive a separate car for running around town). As the SUV runs the same size tyres all round (GLC350d has different front/rear tyres), I'm able to rotate the tyres every 8,000 to 10,000kms. The tyres appear to be wearing evenly, whilst I've not had any issues, nor have I experienced the noise/shuddering, when turning hard left or right that some reviewing drivers have complained about. I'm expecting to get at least 35,000kms+ from the tyres, barring a puncture, etc. The SUV is also fitted with the outside aluminium steps, which I have become used to entering / exiting the cabin. On reflection they save a large amount of stone damage to both sides of the SUV, as I've seen models without the side steps and no mud flaps that have stone damage to the lower sides of the cabin. In particular I'm pleased that Mercedes Benz supplied the GLC 220d/250d/250 with the same size tyres front and rear. I have friends both in Australia and England that have experienced a major issue with a well know branded vehicle (different models), that are all wheel drive, but due to different sized front and rear tyres, they: (1) cannot be rotated front to back or vice versa; and (2) if replacing a worn front tyre due to wear or if a single tyre is nailed, all remaining tyres have need to be replaced, due to the front and rear circumference variations then causing an issue with the all wheel drive transmission, i.e As in the case of a friend whose tyre variation was 3mm, when 1 tyre need replacing, then all tyres had to be replaced. Have not seen people express concerns about this issue, when reviews are written on these or similar vehicles. Update to published review - My GLC250d now has covered 32,000Kms. No issues experienced, whilst still running the original tyres that have worn evenly and remained an excellent tyre. No issues with tyre noise/shuddering on turning, though never a need for full lock turning. Diesel fuel average fluctuates between 5.6 & 5.7 Lt/100km, which has been outstanding. Discovered the additional rear carrying space with the extensions arms that fold up/down to have the rear seats sitting higher and to allow more carrying room in the rear. My handsfree is with an Apple mobile and has worked well without any issues.
- GLC-Class X253 GLC 250 (2015-2020)
- Verified purchase
Car drives well, performance is great. The drive is smooth. We mostly use for City driving and have had no issues. It is a big car, so takes a bit of getting used to when parking. Also doesn't trigger park assist as often as our previous A class.
Very roomy on the inside, which is just what we need. Can fit car seat + 2 adults, though admittedly a but tight. The look and feel of the dash and seats screams luxury.
The only negative for me is no Android auto, even though this is available in other Mercedes cars, just not the GLC.
The test drive I did.. the front tyre skip
I was interested in this car and then I did a test drive on a wet and cold June day.
Whilst I was doing a U turn, the front tyre clonk and clonk. It was very loud inside the cabin. The Mercedes sales person in the car told me it is a characteristic of the car. When someone say this behaviour is a characteristic of the car then you know it is B...S...
Later I found out they knew about the problem and they termed it Tyre Skipping. I heard that they are asking customers to sign waiver before they take delivery of the vehicle.
The varian...t that we test drove was GLC43 but apparently it can happen in all Right Hand Drive GLC. It only happens when tyre grip is marginal....think wet, cold, smooth concrete surface... Other than that, I have to say the car is great. Great value for money. But this characteristic does mean I wont be placing an order.
- GLC-Class X253 GLC 250 (2015-2020)
- Verified purchase
German engineering at its best
This is the wife's car and she absolutely loves it. Easy car to drive, handles very well for a car of its size. Luxurious in and out, interior is really premium and best in class, easily trumping the Q5, X3, NX200, Discovery Sport in my opinion. Only negative is the GPS which is cumbersome and slow.
Questions & Answers
I am in the process of purchasing a MY2017 X253 GLC 250. I am wondering why so many complain about front wheel skipping on turning when the owner of the vehicle I am purchasing complained strenuously to MB and had this problem fixed under warranty. Surely such a reputable company would have rolled this fix out to all cars exhibiting the problem?
Ian L, Canberra
Mercedes Benz does not acknowledge that . So no fix under warranty . Problem becomes bigger in winter for some reason but it is not a huge issue really . This is a fantastic car . I got amg suspension it is very bad quality .when you turn car moves side to side few times .
I bought an glc250d 2017
Second hand model with 41000ks
I noticed in sports + mode it tends to jolt / jerk when accelerating!
Anyone else have this problem? is it normal?
thanks Don so so taking of in 2nd from a stop sign is all normal.
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