Mercedes-Benz GLE-Class was previously being manufactured under the name 'Mercedes-Benz M-Class'
A great vehicle but keep up to date with recalls & service and theres a lot on line about these vehicles (settings etc)
There is a recall for the ACS hydraulic reservoir located front left with Bonnet open ( stability control with air suspension ) but is more to it than replacing dipstick as air would have got into the system and therefor like any hydraulic system needs to be bled out and then also seals checked ..push dealer fix properly
Is worth the effort to get to know your MB and the oil and filter types and codes to do some basic maintenance yourself if you inclined and off to a dealer once a year .. unless you flushed with cash the dealer can do all ..!
Purchased in September 2019.
Great car, pity about the smell.
Had the smelly aircon, Dealer said it was not their problem. I took out the internal filters and let the windows down when parked up in garage. This smell only happens in summer, otherwise I love this car.
Purchased in April 2018 for $85,000.00.
Too many product failures.
A vehicle 2014 ML400 that was just outside its Warranty period (3 years) starts to have some considerable product failures. Radiator, Air Suspension, Shock Absorber and Timing Chain. There was a Technical Services Bulletin from Mercedes Benz, about the failure of the Timing Chain, however the Australian Business chose not to apply it to the local vehicles. Instead, they tried VERY hard to make me pay for the timing chain replacement. They also wanted to charge me a labour rate of $275 per hour to do the work. I pushed back very very hard a...nd it was only because of my insistence, that MB ended up paying. However, they were very rude and arrogant. 3 years warranty does not support their claims of product quality. KIA and other car manufacturers are providing 5 year warranty. - Clearly they have a better manufacturing capability, yielding better product quality. Mercedes do not make cars like they once did. (yes, I should/could have written this review earlier, when the problems were occurring)
Purchased in August 2014.
- M-Class W166 ML 250
- Verified purchase
Best car I have ever owned.
After three years ( and 62000kl ) I can easily comment that it is the best car I have ever owned ( After several Subaru Liberty Wagons ).
I would first like to address several falsehoods.
1. Servicing. Up to 75000kl the service costs of a diesel Mercedes is approximately the same cost as a diesel Subaru ( ~$2400 ) ( Go and check both websites for fixed service costs to 75kl ). Car has been service where it was bought at my local country dealer (Warrnambool VIC ) and the way I have been treated has been equal to the treatment at a 5* hotel. Al...
Awesome family car!
Honestly the nicest SUV to drive, driven everyday with two kids under 5.
Really fuel efficient, even around town. Purchased as a used vehicle from a Mercedes-Benz dealership. The 2 year warranty was a bonus. The only issue we have had was the AdBlue heating element. Luckily warranty covered the costs. Only negative is the brakes and tyres ware quicker than normal, but it’s expected with SUV’s.
Holding out for the new GLE with the third row option. Recommended highly for someone in the market for a family vehicle, super safe and drives amazingly.
Disappointing and problem prone car
Bought in 2017 (MY16). Compared to its competitors, this car has great features, but that's where it ends. It's diesel, and drives great, but there are too many problems lurking in my car since owning. Most problems are fixed at time of writing. Needless to say, this will be my first and last time owning a MB.
When I first bought my car, the boot button was stuck causing the boot to not set the height correctly causing the tailgate to rise and bump the garage door. This was brought back to Mercedes the day after delivery of the vehicle, so ...I already had my doubts. The next problem was the tailgate could not open automatically, and would require external assistance (I.e. I would have to manually pull/nudge the tailgate roughly 1cm to open). This problem was brought to Mercedes attention within a couple months of ownership, and kept coming back every couple months. The tailgate was finally fixed (Hopefully) on its annual service, where it was also delivered to the Mercedes body shop for a couple days. Since, this problem has spontaneously occurred a couple times, and cannot be replicated for the mechanics to see. The next problem is probably my biggest, if not second biggest problem with the car. After less than 6 months of ownership, the car's air conditioning system began to pump out repugnant fumes. This smell is produced every time the car is started. Every passenger who has entered the vehicle cannot believe that this new car would produce a smell so revolting when compared to their own old cars. It has since become a joke between friends and family as the poo car (to put it nicely). I have taken it back to MB, who say it would cost roughly $600 to fix (mind you this is less than 6 months old at this stage, and 4 months when we noticed the smell), and not claimable under warranty. Also, as the filter is changed every 2-3 years under service, I have to live with this smell until early 2019. The smell alone is so noxious that I am honestly contemplating on switching cars. The next problem which occurred this year (2017) was that when driving upto 110km/ h, the car's bonnet sensor would act up, causing all sorts of alarms to go off. This was a daunting experience as this is the last thing you expect when you're traveling 110km/h. I took it back to MB who then fixed the problem overnight.
- M-Class W166 ML 350
- Verified purchase
Great car all round, including brilliant for caravan towing
Bought new from dealer with the Designo and air suspension package. Must be the only one towing a 8m caravan with it and certainly have turned a few heads and frequently opens discussions with caravanners. The interior even now, at 3 years old - absolutely magnificent and has a good luxury feel to it. 360 camera, adaptive cruise, lane departure etc all add to a great drive. The interactive command system is now a bit outdated and not as smart as the newer ones, but still does the job well. The ride comfort is just brilliant. As we just had cros...sed 3 years, had been looking around in the market to trade for a new ride, but nothing compared favorable on ride and overall comfort to the ML350. I am frequently towing including long distance and this car is a dream for doing so and makes light work of up or down roads. Fuel efficiency is 7.5lt on country driving - and a bit more for my wife who is more heavy footed. When towing 2100kg - the fuel when towing country highways is sitting at 15lt/100km, 4 pax driving at 100km/hr and I consider that good economy. Actually made us place our trade in plans on hold for the time because we can not find any new SUV to be better in a similar price bracket. Just out of warranty, had a add-blue tank/heater issue and although all incl new sensors, was quoted at over 7k, MB Goldcoast worked with MB Australia and repaired it under warranty. Overall, not just the car has been a pleasure, so has dealing with MB Goldcoast who have made every visit a pleasure and welcoming occasion.
A great car now even better
We had the previous ML250 which was a great car, it had a few warranty issues that were fixed outside of warranty (thank you Mercedes). The GLE 2017 is noticeably smoother and seems more powerful down the lower gears thanks to the new 9 speed transmission. The updates with tech and safety which include collision alert and lane departure are a major improvement. As always, the fit and finish, quality carpets and plastics and thick paint are what you pay for. You may pay more upfront but this is reflected in resale. All these attributes is what keeps consumers coming back.
I'm the 3rd owner of a May 2008 build ML320 CDi diesel. 10/10 in every respect except ... yes, the front bucket seats. What was Mercedes thinking? Nissan make more comfortable seats than this marque. Why? Lack of lateral support, sore bum. Problem completely solved with a pair of custom pure lambwool seatcovers. Now brilliant!
All Mercedes common rail diesel engines are detuned (because not everyone commits to ontime servicing or uses premium diesel fuel, so I went to Coolum Motors (see Steve) and have him do a custom tune (remap, no piggy b...ack needed). You won't believe the extra power and driveability. The 7 speed gearbox is now smooth and it revs right out smoothly and effortlessly. Exhaust emissions and diesel smell is noticeably reduced and exhaust output is now dark brown with a hint of carbon and not filthy black as was the case. Best $1500 I've ever spent. Worth it if you're hanging onto your Merc. We are! Torque is up from 510Nm to just over 600Nm. A custom remap by an experienced technician will not shorten engine life - provided the computer combustion re-map is done properly and with care. Another tip: Buy only BP Ultimate if you can. It doesn't bust dirt in 2 tanks BUT it does keep things running smoothly under the bonnet and BP Diesel fuel has a slightly higher octane rating than Caltex. I also use a small amount of ProMa DT5 fuel treatment to keep everything running sweet. You'll notice the difference. Also, ensure that at each 15 000km service that your mechanic thoroughly cleans the inlet ports to remove as much of the carbon deposits as possible. Diesel engines gulp air and if the intakes are restricted (like human arteries), then the driving experience will be rather lack lustre. Cleaned regularly your ML will drive like new again.
Purchased in May 2013.
Great car would buy again
We had the ml amg for around three years till we trade in.
We found the car perfect for our family of 4.
Performance amazing and the handling to match.
Fuel little heavy but as expected.
We always felt safe and secure in the ml and that's why we purchased.
Should of had a touch screen as others car had but didn't.
The heated seats where great with the option to turn on wife's seat on a hot day.
Tyres expensive and rims protruding tyres are never a good idea.
I would buy again even with the above minor things.
Didn't purchase new shape as don't like the coupe look.
- GLE-Class W166 GLE 350 d
- Verified purchase
Reversing sensor not working properly at all
I bought new GLE 350D, which is new model of ML350D. Everything is great, except reversing radar. The sensors don't beep until one inch close to object, which is too late. I rang the Mercedes and brought car back. They simple say all fine, that is what they are like in Mercedes. Unbelievable.
Love the comforts like heated seats, torque, handles well. Down side easy to forget the stalks on th
Great car, handles well, love the heated seats, very powerful, looks good. Downside easy to forget the stalks on the right near the steering wheel are gears not indicators especially if you're on the freeway doing 100 km and you indicate left it puts car in neutral. Bluetooth can't connect to music on iPhone need to buy special adaptor.Software in car out dated.
Keeping getting problems
I bought a ML250 from a friend just before 3 years warranty ran out. Got it fully checked by Dealer just before 3 years warranty.
But two months later, I kept getting big problems, Seat belt faulty, which costed me more than 2K. (the problem was already identified by the previous owner, but the melbourne dealer didn't pick it up). The engine can suddenly turn off when we stop before a red light, and was told by the dealer that it was fuel pump problem. After complaining to dealer, they agreed to cover most of cost of it and I would pay $250...for it. Then the LED and computer system was not working and the buttons are not responding at all. the dealer upgraded the computer system. Just a week after I got my car from dealer, the light of "engine diagnosis" is on. Very very disappointed. I really regret that I ddin't buy extended warranty. I owned the car for 6 months only, average I went to dealer once a month for this and that problems. Can't trust the quality of Mercedes-Benz. I have owned many second hand toyota corolla, camry and RAV4 for many years, and never had any problems. But with the Mercedes-Benz, the problems seem endless. And the service, repair and the parts are much more expensive. BTW The car drives well.
Looks can be deceiving!
Run away folks and never buy an ML350. I assumed since it was German engineered, it would be perfect like the BMW which I've owned several BMWs since the 90s. I chose the 2006 ML350 over the X5 based on being of a more luxurious look. I didn't expect the quality to be that of a $10,000 new vehicle. It was just that, a piece of junk. From the balance shaft issues to the power steering issues to the transmission issues, it never stops. Repairs in the thousands! Saddest part is Mercedes knew about their defective issues and don't stand behind thei...r known defects leaving the customers in a bad way. Shame on Mercedes! I will never buy a Mercedes-Benz again and will stick with BMW always. My Mercedes-Benz SUV piece of junk everyday vehicle is now garaged and I'm forced to drive my weekend BMW M6 as my everyday vehicle until I figure out what to do to get rid of it without taking a huge financial loss but still maintaining my honesty conveying the good, the bad and the ugly which is how I live my life. Mercedes don't care about reputation nor repeat business from loyal customers; they just care about money..
ML350 CDI - AMG
Purchased new in 2010, really nice car, optioned with AMG Exterior Pack & Luxury Pack.
After 5 years of ownership have to say pretty disappointed with the reliability of the car, however the car is loverly to drive and has lots of features.
Both rear struts had to be replaced (thankfully under warranty)
Front fog light keeps burning out and melting the lense (Not covered under warranty they say...)
Wheel speed sensors keep failing - different wheels $750 to fix each time - started just after 3 years so no warranty.
Glow plugs now need replacing and it has only done 40k kms. Yes it will cost a lot to fix these too.
Servicing costs are just ridiculous ...
ML 350 4matic 'engine diagnosis' problem
Got a new ML 350 4matic in 2013. Running really smooth in a year. After the first service, have 'engine diagnosis' light on and run really rough. Went to dealer, told me it is petrol problem even I put in #98 from Shell or Caltex. Dealer reset the code and let me go. Unfortunately, this happened 3 times in a month. Dealer still complains the dirty petrol.
The benchmark in luxurous SUV
This review is for the W166 post 2012 model and after reading all the positives about this vehicle decided to get one myself. Had this for a while now and it’s time for a review.
You approach the car and what strikes you is the sheer size of it. It is a full sized SUV, wider than some of the prominent Japanese brands, is well-proportioned with a good sized cabin. I love the boxy-ness of the body style as it means you can make good use of the massive boot that will make trips to IKEA a breeze.
The interior was well laid out with all swit...chgear within easy reach and the command system was intuitive and easy to use, although we originally struggled with the pairing and downloading of contacts from the phone via Bluetooth. The seats were supportive and nicely firm and you could seat 3 adults in the rear comfortably. Build quality is impeccably Mercedes and did not disappoint at all. Sound proofing was very good save for some whistling from the side mirrors at highway speeds. My only complaint of the interior is that somehow Mercedes has decided to change the locations of the stalks on the steering column since all new models launched in 2012. Signal and cruise control stalks are swapped around and the gear level is relocated from the centre console to the right of the steering column. The first few weeks was filled with dramas prior to getting used to the location of the stalks, even for regular owners. The dealer told me that a 250 diesel would be sufficient for everyday driving and he was right. The engine had plenty of torque and was punchy enough to get it off the line. The first tank of fuel got me nearly 900km, and I am consistently hitting nearly 1000km with about an eighth left (according to the fuel gauge) before I need to visit the servo. Ride quality is very good and it soaks up the bumps on the road excellently. Sometimes, you tend to forget that you are in a tall car and you need to watch the abrupt steering inputs but otherwise, no complaints on the driving manners of the car.
ML 320 CDI
Great SUV. You have class, power and mid size room.(prado size)
You feel safe punching along at 110kmh+ on most roads. Great features. This one had the distronic cruise control (radar) that slows you down with the brake to keep pace with traffic and then speed you back up when the obsticle is gone. Heaps of gadgets that work well. GPS system is spot on. Rear boot area is a good size.
Cant fault the engineering.
Options are where they get you on a new purchase. Options are too hexy.
Overall we're happy with the 500 and we just bought a smaller B200 for my wife to scoot around in. Mercedes has been a nice change in out lives. I have not gone off road with it but it does not seem like it was really built for it even though it is considered to be an SUV.
Nice handling, the wipers come on automatically when it starts raining (this surprised me LOL) very comfortable and heated seats. Came with a decent Benz golf bag! Very good looking set of wheels - comfort and class.
The key/door unlocker only works from a short distance. For some reason I cant figure out how to set the phone system up to work with my mobile - I wasn't given any instruction from the dealer.
Mercedes Benz ML 320 CDI
The Mercedes ML 320 CDI is an outstanding SUV. Its so smooth to ride in, it has great economy. 8.4 to 9.4 on the highway & around town. Tyres are expensive, especially 18inches but its a Mercedes.
The turning circle is unbelievable for an all wheel drive, park assist, the heating and A/C perform very well.
Questions & Answers
I have a Mercedes GLE250d, 2017. Have had a smell come through the car 6 months ago, had the internal air conditioning filter replaced. The smell has returned (it's Spring now) and the dealer is charging me $500 to repair, saying it's not covered under warranty. They are replacing the internal and external filters as well as cleaning the whole system out. How is this normal for a car that is 2 years old and why is this not covered under Warranty?
Ive had to pay for it to have inside and outside air filters replaced (they are consumables) and for the liquid to destroy bacteria in the cats air con.
I dont trust the dealership where I take my car, which is where I bought it from on the North side of Sydney. I wont be buying a Mercedes again, very poor service and they dont just service, they up sell is all. So disappointed with Mercedes. Their customer service sucks, honesty and integrity is questionable and care factor from service staff, once you drive away with the car, is zero.
This is a common problem with a lot of vehicles. It is caused by the carbon filter not allowing air to circulate after the vehicle is turned off. You can either open windows when the car is parked or turn the AC off a few minutes before you park up to dry out the AC element. I have taken the carbon filters out and left the outer filter in place. If you have the smell you should also take these carbon filters out a spray into the fan ( from the engine bay) with Glen 20, do not turn the fan on, just leave it sit for 12 hrs, this should kill the bacteria on the element.
Hope this helps. Just remember the element ( looks like a heat exchanger. google it) gets wet and this is like leaving a wet towel in a locker if the air doesn't circulate.
Question for Mercedes Benz representatives:
Why won't anyone at MB provide a genuine response to customer feedback? (or respond at all?)
I have been told numerous times over the years that the problems I have presented are the 'first time' / 'they haven't had these issues before'... clearly that is untrue based on the content of the reports included in the reviews.
Refer my review at which provides context: https://www.productreview.com.au/reviews/a4d31e7a-b8ec-4cd0-90d4-ba28affeb7a5
Perhaps it is time to head down to the dealership on a weekend and seek some answers.
Thank you for your response. My review is based on experience relevant to the GLE250 not ML Are you a Mercedes Benz representative?
Hi, anyone with a 6 year old W164 model? I would like to hear if there were issues with it post warranty. And what the servicing costs might be. Thanks lots.
I have a W164 which is a 2005 model 320 CDI and I have had about 30 cars in my life so I had plenty of experience and this is the best car I have ever owned. It's now done 160,000 klm and the only issue I have had was with the stability control when censer in the front left wheel failed. It's so good on fuel, on long trips I get 8.5 to 9 litres per 100 k and around town about 10. It's so powerful and comfortable.
I just love to drive it. The servicing varies depending where you get it done. I like to have mine connected to the Mercedes Benz computer for accurate readouts so it cost me between $400 to $800 but that's about every 15,000 k.
If buying a secondhand one get it inspected independently.
Awesome car. I have an 08 ml320 cdi Other then filters, I only ever needed new glow plugs in mine as some had failed. If you find it taking longer to start on cold mornings, this is more then likely the issue. I replaced them my self for under $300.00, Thats the only issue since new. If you do glow plugs yourself be careful removing them as some my be seized (wd40 and warm engine req.) and too much torque on the spanner can $hear them off.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.