Reviewer Photos & Videos
What a POS. Every 100-120k these gearboxes just collapse. Do transmission specialists want to touch them because they are a Cee You Next Tuesday of a gearbox. Average cost of repair (quoted on phone by Mercedes) $3000-$4000. Trying to find someone who will swap out the auto-tronic gearbox for a clutch and shift 5 or 6 speed box. At least you know that around $50k-75k you swap out the clutch kit for a set price. These horrible gearboxes are only still used by Renault. We bought this Winnebago Sprinter not that long ago. Should have done our homework a little better. If you're thinking of buying one of these don't buy an automatic. A nightmare waiting to happen is how I'd describe the design.
Purchased in March 2019 for $65,000.00.
Mercedes Warranty Disappointment
Bought a new Sprinter in October 2020 to fit it out as a campervan.
A few days after delivery we noticed rust in the roof and reported the problem. Apparently a roof joint seal has failed and the fitout could not be done because two thirds of the roof was to be replaced.
It took Mercedes 3 and a half months to get the van fixed! This involved inspections, quotes from panel shops, endless phone calls, warranty approval procedures, roof panel delivery from Singapore, four weeks for the actual repair and another week to fix the unprofessional firs...
Purchased in October 2020.
Mercedes Sprinter Van
My god, I have never had as much trouble with a vehicle in all my life . Ihave spent $$$$ and $$$$$ when the computer said this was wrong, you'd replace that then something else would show. In the end Mercedes still couldn't get it to start and after all the money I have spent says it now needs a engine rebuild. You expect more from a vehicle that has done 300k kilometres. Stay away from this brand.
Purchased in February 2016 for $10,000.00.
Mercedes-benz.. do you really want one? - review of 3 brand new sprinter vans below..
I have purchased 3 brand new Sprinters in the last 8 years. You could say I'm stupid or loyal. The first was a 2012 model 316 manual (owned until 200,000km), second was a 2015 model 416 manual (owned until 270,000km), and third a 2020 model 516 (auto). Both the first and second Sprinters had the engine light come on multiple times over the 3-4 years I owned them. Both started displaying engine lights from around 5000km mark. Both went into limp mode (huge decrease in power) regularly. This is major inconvenience, and extremely dangerous. Pictur...e yourself puling out of an intersection only to have the van go into limp mode halfway across the road. That was a reality more than once. Plenty of electric problems throughout their time from starter motors, ECU contact issues, EGR valve, clutch replacement in both vans just before 200,000km, hairline crack in two of the 4 wheel rims in the 416 (no impact or other damage on either wheel, just decided to crack forcing me to replace), and a handful of others that I cant recall. Both these vans had 30,000km service intervals. Not only did I change the oil at twice the recommended intervals, but I also ran an oil and fuel additive in them since new, thinking they would love me back. The 416 at the 250,000km point started to give a loud knocking noise from the engine. I was told by Merc that the injectors needed replacing (despite running a fuel additive from day 1) so they were replaced for over $3500. The noise was still there, just as loud.. they then wanted me to leave it with them until they could work it out. After 4 different mechanic businesses tried to diagnose it over the course of a few weeks, everything seemed to point to a dropped cylinder (even though the power never dropped off, and it continued to perform well despite the loud noise the whole time).I never went any further knowing I wouldn't have much change from $20,000, so I traded it and am now onto my 3rd Sprinter now. This 2020 model 516 even lasted to 14,000km before forcing into limp mode and restricting speed to 20km/h. They blamed it on the Adblue sensors malfunctioning. This brings me to another reason for you to beware of buying a Merc.. I was told by dealership my van would take 6 weeks for repair as they waited on part from Germany. I was told there was no vehicle as a courtesy car. Then after 2 days they rang and gave me a tiny Vito which I couldn't use as it wasn't big enough. After pleading with the dealership and Mercedes Australia for them to hire me an equivalent sized vehicle, I realised it wasn't coming so I hired one at my cost for just over $5100. After a few attempts at getting hold of someone higher up in Merc head office, they had a man call me. I explained the situation and told him other branded vehicle dealerships hire their customers like-for-like cars if ours happens to be in for warranty, which is my experience with Mazda. He responded with words to the effect of "we can't do that as we don't have the funds available and have shareholders to consider". I reminded him that i've spent a quarter of a million dollars with Merc in the last 8 years, and asked how much I'd have to spend in order to be seen as a loyal customer or even given some customer service. He kept going back to the shareholder excuse. I've had the van back for a week, and in that time the audio touch screen on the dash has malfunctioned twice. Always blacks out making bluetooth/stereo and other features useless . These vans constantly need wheel alignments from the showroom floor throughout their whole life. No-one seems to be able to align them correctly. Seems like another factory fault. The latest of the sprinters have even more annoying features and distractions than previous models. Like complicated buttons and controls. No simplicity. They took away the glovebox that was great in the last model and left the 2020 model without. They replaced the top dash storage compartment in this van with a smaller, flimsier one. Worse, they put the only USB port in the van inside this box, so you have to jam the lid shut over the cord in order to charge your phone in the cradle. They also took the constant 12v supply away. They are complete dopes at Merc and take anything that makes sense out, replacing with either nothing or something that doesn't make sense. Why do I keep buying these low quality vans? They're the only vans that can take a pay load of almost 2000kg, while still being able to take a full size pallet between the rear wheel arches due to the fact they run a single wheel. Do yourself a favour - if you don't require a van with that feature, go elsewhere. If you can do with a smaller van, look no further than a Toyota Hiace. Merc = junk. Merc customer service equally as bad. I can't say any of the other branded European vans are any better by what I see amongst colleagues, but their customer service might be. The only reason I haven't given Sprinters a 1 star review is because when they work, they are nice to drive. *update 5/6/21 - the 516 sprinter now has 52,000km on it & is exactly 1 year old.. Since writing the above, multiple more issues have happened. The dash board continues to randomly black out (the part that controls the audio & reverse camera display) and can stay this way for hours. maybe about every 3 weeks, when driving at speed it suddenly senses something that doesn't exist and displays on the dash a hazard while slamming brakes on for a split second & scaring the crap out of you. Thankfully the brakes are on & off so fast all it does is scare you and the van keeps moving. Still, it's just another thing that shouldn't happen. One week it did it t least 3 times. other weeks nothing at all. It has also been making a knocking noise from the rear end regularly. I've mentioned this to them & they tried telling me it was the fire extinguisher rolling around my cabin. I went under the van today to look for myself. See the photos below of the broken metal part. There is nothing that I could have done to cause this (no dirt/bumpy road use), its just another example of the "quality" I've come to expect from merc. I've also attached proof of purchase so readers can see this a is legitimate post (the named dealership in the invoice are not to blame for anything in this post). I have only showed my latest vans receipt but it wouldn't be hard for me to go through the filing cabinet to prove ownership of the other two. If I can deter anyone purchasing one of these vehicles by sharing my factual experience & opinion, I'm satisfied.
I am trying to make people aware of Mercedes bullshit stories and scams.
In my personal opinion, Mercedes Limp Mode is the bigger rip-off by a Manufacture in Australia. The ‘limp mode’ fault with this vehicle puts the driver at risk by randomly taking control from the driver and being forced to continue with limited power and control until you are able to stop the vehicle to reset the feature. This fault has had an enormous impact on me causing many ‘near misses’ on both highway and suburban driving.
I have outlined these in previous correspo...
Purchased at Cricks maroochdore.
Drives Smooth, Costs Huge!!!
Sprinter van driven 32,000 miles a year used in delivering Bread, Rolls, donuts, etc... 30 60 seconds stops every night, 6 days a week. At 250,000 mile it still drives close to a new feeling in steering and comfort. I have gotten used to the dashboard being a christmas tree of lights after 100,000. The emissions has cost $10,000 in repairs, and, there are still many things wrong with the emissions. I doubt it will pass the test this coming year. I get about 15.5 mpg and compared to Gas, the fuel/cost is a little more. The exhaust has ...fallen apart in all locations (no short trips here for moisture condensation). The driveshaft failed at 150,000. Brake calipers get sticky on the sliders and cause uneven pad/caliper wear (fluid flushed every 2 years). Glow plugs changed, Fuel injectors all leaked creating "Black Death" syndrome. If I had gone to the dealer this would have been a $4,000 repair, I cleaned and chiseled my way through it myself for $200 and 8 hours of r&r. Front shocks failed at 90,000. Eats headlight bulbs every 60 days now for 8 years. ha ha ha....Two heating fans, One heating control unit, side door tracking system (we use this 5 times a night, mostly use back doors. (lube all doors every 14 days), and grease all suspension every 6 months. Fuse box is melted by heater fan fuse. variious rust spots on exterior, car is kept clean regularly.
Purchased in January 2012 at Mercedes-Benz Dealers.
Absolute p.o.s.a death trap.
fuel economy ok.but cant make use of it because it breaks down consistently.seatings good.driving position & glass ok.entry exits ok steering circle good.heating.air con good.my view on this vehicle is dont buy one ! You will go bankrupt paying dealers to delete codes that pop up for no reason but put the van into limp mode or worse into neutral in the middle of the road.merc benz should be sued!!!
New Mercedes Sprinter 4x4 Clunks like a Junker
my preordered optioned out $$$ 2016 sprinter 4x4 developed Terrible drivetrain clunk's after 10,000 kms
Took it in 3 times to 2 dealerships and was told it was normal after break in period by both dealerships including the regional sales manager because Mercedes engineering told them so over the phone.
Thanks a lot for the fuhk around! I feel like a whipped dog after this humiliating experience and tremendous waste of time, patience and money. And yes its that bad.
Two engines in and two engines blown. What a joke.
I will not fix it, again. 3 strikes you are out. I will sell for scrap so that no one has to go through what I went through with this crap vehicle. I consider myself lucky reading other reviews.. I paid 2k CAD for one then motor blew within 4 months light use and then changed engine which cost me near 4k Cad installed. Lasted all of 3000km and blew. I don't understand how a class action suit has not gone through. I will not get into all the details but it had no injector black death probs, h20 pump good, turbo good, changed oil but still just b...lew. Mine was the dually 3500 and many told me a 5 inline was and is a joke for it but heck even lesser lighter models with the same motor blow. many other probs too numerous to mention but.. If you can not remove the glow plugs do not buy the engine or van. If black death present( remove injector cover and look) do not buy. Check engine light on (being off is almost impossible) do not buy Dually 3500 do not buy Just terrible.
stop building intimidating vehicles its sadistic for no reason other than conseet because its a merc
handles ok, interior ok, very bad sound system. can be a reliable vehicle if computer wasnt set up to drag you to the dealer every other day.your identification in badge section is for engineers not us! when working on these vehicle trying to tell the scanner what your working on is difficult.
Broke down again no one with knowledge to fix in akaska.
Driving fine. InterI or fine. Running cost good milage. This has been a money pit. Repair....repair. ...repair! Shame on mercedes and dodge. Resonator. Electrical. Transmission. Much more. Every trip was a tow. Every trip was hotels. The worst is the No one is experienced to fix it. Had to fly home from alaska and return and still not ready.
Man in Van for a Day
Anyone out their taken a third class train ride in Vietnam? Then you know where Mercedes got the prototype for their seating for this van, just cover the bench in a little artificial slippery fabric and that is done. The drivers seat is so flat, lacks any support of any kind, I hated the vehicle from the moment I sat on it (Sic).
I am in the market for a van and the Sprinter is in my market segment, but after a day of a little suburban and mostly highway driving I have concerns, oh and then I read the other reviews on product review and the...se concerns have grown. I tested a 2016 313 CDI from a hire company. 31,000 ks on the clock. 20 kms into the journey on a quiet country back road the first problem struck, BIg Red Warning light on the 1960's design dashboard said I needed to get oil out as the engine was overfull. Stopped immediately and rang the hire company, they said "Oh its just what Sprinters do, their a little bit sensitive", really! I should just drive on and ignore it, "yes", OK . The warning light with a beep came and went all day long. Twice the engine just turned off, yes that's right, just moving along and no power train, Pulled to the side of the road, turned it off and on and it seemed to fix itself. I think this Van has mental problems and on these three incidents alone I have ruled it out of my buying process.
We are finished with Mercedes - Benz Sprinters!!
We had a 2006 Pleasure Way Class B and now a 2013 Winnebago Era and will never buy another Mercedes Diesel. Spent a couple vacations at Dealers waiting for failed sensors with the 2006 but the 2013 has far exceeded that. Nearly every trip we've taken in this Era has included a day at a dealers - Atlanta, GA, Nashville TN, Savannah GA, Scarborough ME, Gainesville FL - to name a few. Sensors won't talk to each other, DEF sensors fail, and on and on. So much for thinking we could travel the ALCAN highway. We won't even try Route 66! Another prob...lem is finding a MB dealer that can service our RV. There are only 3 in our state, the closest being 175 miles away. We thought Mercedes Benz would be a reliable ride. We would never advise anyone to even consider these vehicles.
We all though Mercedes Benz meant quality!!!!!!!!!!!!.
We all though Mercedes Benz meant quality.
I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters, who would be interested in being included in a class action law suit again Mercedes Australia. David 0429 999 958
Only 6 of the 275 Sprinter owners I spoke to so far would recommend to buy a Mercedes Sprinter van again. They are Poor quality Sprinter van. I am on my 2nd “Lemon” Mercedes Sprinter! My first van had been towed 10 times during the...
Dont buy a second hand Sprinter.
Unless you have a bottomless pit of money don't buy a second hand Mercedes Sprinter.
A great van up until something goes wrong, the all hell breaks loose.
Was quoted $8000.00 dollars for an ECU fitted to the vehicle and IT MAY NOT solve the problem.
This all eventuated from the auto gear box being stuck in 1st gear.
Just for the diagnostics on the vehicle, without any parts, the cost was $1900.00 dollars.
The verdict so far: it MAY be the ECU at $8000.00 dollars as Mercedes don't and wont use second hand parts.
It MAY be the gearbox at $7000.00 dollars.
It May be any 1 of a hundred or more sensors not "talking" to the main ECU. ...
Questions & Answers
I have a 2013 ex ambo and need to purchase running boards
they come in long/short packs but as i have both drivers and passenger sliding doors i will need a long/long
what are the best & worst running boards out there,i am located in Canberra
21 reviews above are ng for automatic transmissions
Is auto still a problem ? And would a manual be a better choice for reliability in a motorhome
YES! You will thank yourself in the long run. The automatic boxes give out with little prior notice. If you can find one get the workshop manual off ebay in a disc form (about $10) then look at the exploded view of the automatic gearbox compared to the manual. The auto when they fail are expensive as hell to fix. Manuals will run like the engine if treated well. All you'll need is the usual clutch replacement when needed which a normal mechanic can do. The autos need to be taken into a Mercedes-Benz service centre. It actually works out cheaper. Don't even bother searching for a local mechanic to work on the auto. You will end up getting ripped off. We took it to a place in North Ringwood on Dorset Rd. I won't name and shame the guy (even though he deserves it). Quoted over $9000.00 and would give no guaranteeon his work. We took it to Mercedes-Benz in Berwick under half the price with a 3yr or 50,000km guarantee on the gearbox.
Loved the manual
THANKS ...will look for manual transmission gearbox!! did merc dealership say if the auto gearbox problem was quality issue (usa built ) or design
ie service must be strictly adhered to?.....most blogs indicate hi mileage approx 1000000 miles and over
I have a 1999 Sprinter with a 2.9L diesel engine and 5 speed manual gearbox.The turn signals were working fine then all of a sudden stopped so did the hazards. Can someone please tell me where is the flasher relay located so I can test/replace it. I had a look under the steering colum(where the fuses are)and under the driver's seat with no luck.
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|Release date||Feb 2018||Jan 1995||Jan 2006|
|Discontinuation date||Dec 2006||Jan 2018|
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