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Mercedes Warranty Disappointment
Bought a new Sprinter in October 2020 to fit it out as a campervan.
A few days after delivery we noticed rust in the roof and reported the problem. Apparently a roof joint seal has failed and the fitout could not be done because two thirds of the roof was to be replaced.
It took Mercedes 3 and a half months to get the van fixed! This involved inspections, quotes from panel shops, endless phone calls, warranty approval procedures, roof panel delivery from Singapore, four weeks for the actual repair and another week to fix the unprofessional firs...
Purchased in October 2020.
Mercedes-benz.. do you really want one? - review of 3 brand new sprinter vans below..
I have purchased 3 brand new Sprinters in the last 8 years. You could say I'm stupid or loyal. The first was a 2012 model 316 manual (owned until 200,000km), second was a 2015 model 416 manual (owned until 270,000km), and third a 2020 model 516 (auto). Both the first and second Sprinters had the engine light come on multiple times over the 3-4 years I owned them. Both started displaying engine lights from around 5000km mark. Both went into limp mode (huge decrease in power) regularly. This is major inconvenience, and extremely dangerous. Pictur...e yourself puling out of an intersection only to have the van go into limp mode halfway across the road. That was a reality more than once. Plenty of electric problems throughout their time from starter motors, ECU contact issues, EGR valve, clutch replacement in both vans just before 200,000km, hairline crack in two of the 4 wheel rims in the 416 (no impact or other damage on either wheel, just decided to crack forcing me to replace), and a handful of others that I cant recall. Both these vans had 30,000km service intervals. Not only did I change the oil at twice the recommended intervals, but I also ran an oil and fuel additive in them since new, thinking they would love me back. The 416 at the 250,000km point started to give a loud knocking noise from the engine. I was told by Merc that the injectors needed replacing (despite running a fuel additive from day 1) so they were replaced for over $3500. The noise was still there, just as loud.. they then wanted me to leave it with them until they could work it out. After 4 different mechanic businesses tried to diagnose it over the course of a few weeks, everything seemed to point to a dropped cylinder (even though the power never dropped off, and it continued to perform well despite the loud noise the whole time).I never went any further knowing I wouldn't have much change from $20,000, so I traded it and am now onto my 3rd Sprinter now. This 2020 model 516 even lasted to 14,000km before forcing into limp mode and restricting speed to 20km/h. They blamed it on the Adblue sensors malfunctioning. This brings me to another reason for you to beware of buying a Merc.. I was told by dealership my van would take 6 weeks for repair as they waited on part from Germany. I was told there was no vehicle as a courtesy car. Then after 2 days they rang and gave me a tiny Vito which I couldn't use as it wasn't big enough. After pleading with the dealership and Mercedes Australia for them to hire me an equivalent sized vehicle, I realised it wasn't coming so I hired one at my cost for just over $5100. After a few attempts at getting hold of someone higher up in Merc head office, they had a man call me. I explained the situation and told him other branded vehicle dealerships hire their customers like-for-like cars if ours happens to be in for warranty, which is my experience with Mazda. He responded with words to the effect of "we can't do that as we don't have the funds available and have shareholders to consider". I reminded him that i've spent a quarter of a million dollars with Merc in the last 8 years, and asked how much I'd have to spend in order to be seen as a loyal customer or even given some customer service. He kept going back to the shareholder excuse. I've had the van back for a week, and in that time the audio touch screen on the dash has malfunctioned twice. Always blacks out making bluetooth/stereo and other features useless . These vans constantly need wheel alignments from the showroom floor throughout their whole life. No-one seems to be able to align them correctly. Seems like another factory fault. The latest of the sprinters have even more annoying features and distractions than previous models. Like complicated buttons and controls. No simplicity. They took away the glovebox that was great in the last model and left the 2020 model without. They replaced the top dash storage compartment in this van with a smaller, flimsier one. Worse, they put the only USB port in the van inside this box, so you have to jam the lid shut over the cord in order to charge your phone in the cradle. They also took the constant 12v supply away. They are complete dopes at Merc and take anything that makes sense out, replacing with either nothing or something that doesn't make sense. Why do I keep buying these low quality vans? They're the only vans that can take a pay load of almost 2000kg, while still being able to take a full size pallet between the rear wheel arches due to the fact they run a single wheel. Do yourself a favour - if you don't require a van with that feature, go elsewhere. If you can do with a smaller van, look no further than a Toyota Hiace. Merc = junk. Merc customer service equally as bad. I can't say any of the other branded European vans are any better by what I see amongst colleagues, but their customer service might be. The only reason I haven't given Sprinters a 1 star review is because when they work, they are nice to drive. *update 5/6/21 - the 516 sprinter now has 52,000km on it & is exactly 1 year old.. Since writing the above, multiple more issues have happened. The dash board continues to randomly black out (the part that controls the audio & reverse camera display) and can stay this way for hours. maybe about every 3 weeks, when driving at speed it suddenly senses something that doesn't exist and displays on the dash a hazard while slamming brakes on for a split second & scaring the crap out of you. Thankfully the brakes are on & off so fast all it does is scare you and the van keeps moving. Still, it's just another thing that shouldn't happen. One week it did it t least 3 times. other weeks nothing at all. It has also been making a knocking noise from the rear end regularly. I've mentioned this to them & they tried telling me it was the fire extinguisher rolling around my cabin. I went under the van today to look for myself. See the photos below of the broken metal part. There is nothing that I could have done to cause this (no dirt/bumpy road use), its just another example of the "quality" I've come to expect from merc. I've also attached proof of purchase so readers can see this a is legitimate post (the named dealership in the invoice are not to blame for anything in this post). I have only showed my latest vans receipt but it wouldn't be hard for me to go through the filing cabinet to prove ownership of the other two. If I can deter anyone purchasing one of these vehicles by sharing my factual experience & opinion, I'm satisfied.
Drives Smooth, Costs Huge!!!
Sprinter van driven 32,000 miles a year used in delivering Bread, Rolls, donuts, etc... 30 60 seconds stops every night, 6 days a week. At 250,000 mile it still drives close to a new feeling in steering and comfort. I have gotten used to the dashboard being a christmas tree of lights after 100,000. The emissions has cost $10,000 in repairs, and, there are still many things wrong with the emissions. I doubt it will pass the test this coming year. I get about 15.5 mpg and compared to Gas, the fuel/cost is a little more. The exhaust has ...fallen apart in all locations (no short trips here for moisture condensation). The driveshaft failed at 150,000. Brake calipers get sticky on the sliders and cause uneven pad/caliper wear (fluid flushed every 2 years). Glow plugs changed, Fuel injectors all leaked creating "Black Death" syndrome. If I had gone to the dealer this would have been a $4,000 repair, I cleaned and chiseled my way through it myself for $200 and 8 hours of r&r. Front shocks failed at 90,000. Eats headlight bulbs every 60 days now for 8 years. ha ha ha....Two heating fans, One heating control unit, side door tracking system (we use this 5 times a night, mostly use back doors. (lube all doors every 14 days), and grease all suspension every 6 months. Fuse box is melted by heater fan fuse. variious rust spots on exterior, car is kept clean regularly.
Purchased in January 2012 at Mercedes-Benz Dealers.
Numerous problems on delivery.
I thought paying the extra money would get me a quality vehicle. Not so. This is a 4x4 519 2014 Sprinter van. There has been a noisy transmission since new and it just get ignored by the dealer. So loud only when warm that it causes headaches. Diff has already been "fixed" and drive shafts "balanced". Both front seats are to be replaced at 7000km as they are coming apart at the stitching. The rear barn doors leaked water and had to be fixed by a local repairer as MB said the new vehicle needed a new rubber seal. Took the repairer about 2...0 minutes including a lot of testing with a high pressure water hose. The MB fitted tow bar distorted the plastic foot step which then jammed the rear doors such that we could not open them. Turns out they left out some spacer things. Everything takes 2 days at the dealers and then they tell you they are waiting for parts. Cannot recommend MB at after having had several other brands. Thought I was unique, but when I started to talk about the problems, I found many others that were worse than mine. Not worth the extra money and certainly not the quality that they used to be. Oh yes, because it is a Sprinter 4x4, they don't have roadside service. You have to pay extra for that.... And you need it.
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I drive a 311 CDI, the diesel is more expensive than petrol, it doesn't run more efficiently, the turbo lag is negligible, although if you are having issues with power, maybe consider the twin turbo rather than the single turbo ...
it's size and carrying capacity, also, that it is better than some of the other vehicle options out there - with the same size and carrying capacity, the gearbox is pretty good compared to other makes and models of almost the same van with the same carrying capacity and size.
the fuel efficiency, the handling, the interior, other than the fact that it's a mercedes benz every thing else about this vehicle is pretty bad, if you read the other reviews there seems to be a consensus
Questions & Answers
I have a 2013 ex ambo and need to purchase running boards
they come in long/short packs but as i have both drivers and passenger sliding doors i will need a long/long
what are the best & worst running boards out there,i am located in Canberra
21 reviews above are ng for automatic transmissions
Is auto still a problem ? And would a manual be a better choice for reliability in a motorhome
YES! You will thank yourself in the long run. The automatic boxes give out with little prior notice. If you can find one get the workshop manual off ebay in a disc form (about $10) then look at the exploded view of the automatic gearbox compared to the manual. The auto when they fail are expensive as hell to fix. Manuals will run like the engine if treated well. All you'll need is the usual clutch replacement when needed which a normal mechanic can do. The autos need to be taken into a Mercedes-Benz service centre. It actually works out cheaper. Don't even bother searching for a local mechanic to work on the auto. You will end up getting ripped off. We took it to a place in North Ringwood on Dorset Rd. I won't name and shame the guy (even though he deserves it). Quoted over $9000.00 and would give no guaranteeon his work. We took it to Mercedes-Benz in Berwick under half the price with a 3yr or 50,000km guarantee on the gearbox.
Loved the manual
THANKS ...will look for manual transmission gearbox!! did merc dealership say if the auto gearbox problem was quality issue (usa built ) or design
ie service must be strictly adhered to?.....most blogs indicate hi mileage approx 1000000 miles and over
I have a 1999 Sprinter with a 2.9L diesel engine and 5 speed manual gearbox.The turn signals were working fine then all of a sudden stopped so did the hazards. Can someone please tell me where is the flasher relay located so I can test/replace it. I had a look under the steering colum(where the fuses are)and under the driver's seat with no luck.
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|Release date||Feb 2018||Jan 1995||Jan 2006|
|Discontinuation date||Dec 2006||Jan 2018|
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