Reviewer Photos & Videos
Love this van
*heaps of power
*lwb n high roof is great
*heaps of legroom in front of cab
*very easy to drive considering its 6.5metres long
* driven daily
* if service n look after great vehicle
Purchased in January 2020 for $14,000.
Mercedes Warranty Disappointment
Bought a new Sprinter in October 2020 to fit it out as a campervan.
A few days after delivery we noticed rust in the roof and reported the problem. Apparently a roof joint seal has failed and the fitout could not be done because two thirds of the roof was to be replaced.
It took Mercedes 3 and a half months to get the van fixed! This involved inspections, quotes from panel shops, endless phone calls, warranty approval procedures, roof panel delivery from Singapore, four weeks for the actual repair and another week to fix the unprofessional firs...
Purchased in October 2020.
We bought this truck from a dealer because it was a cancelled sale with specials. Wow what a deal. I could sell it now one year later for at least another $12,000 [going by the 2nd hand market prices]. It has been a god send to our business and the powerful V6 just keeps on thundering along. We absolutely love it and are really grateful. Our Ops Manager is from the UK where he said they had several of these in service and they ran constantly all over UK. He cannot speak highly enough of the job they do.
Purchased in February 2020.
Mercedes-benz.. do you really want one? - review of 3 brand new sprinter vans below..
I have purchased 3 brand new Sprinters in the last 8 years. You could say I'm stupid or loyal. The first was a 2012 model 316 manual (owned until 200,000km), second was a 2015 model 416 manual (owned until 270,000km), and third a 2020 model 516 (auto). Both the first and second Sprinters had the engine light come on multiple times over the 3-4 years I owned them. Both started displaying engine lights from around 5000km mark. Both went into limp mode (huge decrease in power) regularly. This is major inconvenience, and extremely dangerous. Pictur...e yourself puling out of an intersection only to have the van go into limp mode halfway across the road. That was a reality more than once. Plenty of electric problems throughout their time from starter motors, ECU contact issues, EGR valve, clutch replacement in both vans just before 200,000km, hairline crack in two of the 4 wheel rims in the 416 (no impact or other damage on either wheel, just decided to crack forcing me to replace), and a handful of others that I cant recall. Both these vans had 30,000km service intervals. Not only did I change the oil at twice the recommended intervals, but I also ran an oil and fuel additive in them since new, thinking they would love me back. The 416 at the 250,000km point started to give a loud knocking noise from the engine. I was told by Merc that the injectors needed replacing (despite running a fuel additive from day 1) so they were replaced for over $3500. The noise was still there, just as loud.. they then wanted me to leave it with them until they could work it out. After 4 different mechanic businesses tried to diagnose it over the course of a few weeks, everything seemed to point to a dropped cylinder (even though the power never dropped off, and it continued to perform well despite the loud noise the whole time).I never went any further knowing I wouldn't have much change from $20,000, so I traded it and am now onto my 3rd Sprinter now. This 2020 model 516 even lasted to 14,000km before forcing into limp mode and restricting speed to 20km/h. They blamed it on the Adblue sensors malfunctioning. This brings me to another reason for you to beware of buying a Merc.. I was told by dealership my van would take 6 weeks for repair as they waited on part from Germany. I was told there was no vehicle as a courtesy car. Then after 2 days they rang and gave me a tiny Vito which I couldn't use as it wasn't big enough. After pleading with the dealership and Mercedes Australia for them to hire me an equivalent sized vehicle, I realised it wasn't coming so I hired one at my cost for just over $5100. After a few attempts at getting hold of someone higher up in Merc head office, they had a man call me. I explained the situation and told him other branded vehicle dealerships hire their customers like-for-like cars if ours happens to be in for warranty, which is my experience with Mazda. He responded with words to the effect of "we can't do that as we don't have the funds available and have shareholders to consider". I reminded him that i've spent a quarter of a million dollars with Merc in the last 8 years, and asked how much I'd have to spend in order to be seen as a loyal customer or even given some customer service. He kept going back to the shareholder excuse. I've had the van back for a week, and in that time the audio touch screen on the dash has malfunctioned twice. Always blacks out making bluetooth/stereo and other features useless . These vans constantly need wheel alignments from the showroom floor throughout their whole life. No-one seems to be able to align them correctly. Seems like another factory fault. The latest of the sprinters have even more annoying features and distractions than previous models. Like complicated buttons and controls. No simplicity. They took away the glovebox that was great in the last model and left the 2020 model without. They replaced the top dash storage compartment in this van with a smaller, flimsier one. Worse, they put the only USB port in the van inside this box, so you have to jam the lid shut over the cord in order to charge your phone in the cradle. They also took the constant 12v supply away. They are complete dopes at Merc and take anything that makes sense out, replacing with either nothing or something that doesn't make sense. Why do I keep buying these low quality vans? They're the only vans that can take a pay load of almost 2000kg, while still being able to take a full size pallet between the rear wheel arches due to the fact they run a single wheel. Do yourself a favour - if you don't require a van with that feature, go elsewhere. If you can do with a smaller van, look no further than a Toyota Hiace. Merc = junk. Merc customer service equally as bad. I can't say any of the other branded European vans are any better by what I see amongst colleagues, but their customer service might be. The only reason I haven't given Sprinters a 1 star review is because when they work, they are nice to drive. *update 5/6/21 - the 516 sprinter now has 52,000km on it & is exactly 1 year old.. Since writing the above, multiple more issues have happened. The dash board continues to randomly black out (the part that controls the audio & reverse camera display) and can stay this way for hours. maybe about every 3 weeks, when driving at speed it suddenly senses something that doesn't exist and displays on the dash a hazard while slamming brakes on for a split second & scaring the crap out of you. Thankfully the brakes are on & off so fast all it does is scare you and the van keeps moving. Still, it's just another thing that shouldn't happen. One week it did it t least 3 times. other weeks nothing at all. It has also been making a knocking noise from the rear end regularly. I've mentioned this to them & they tried telling me it was the fire extinguisher rolling around my cabin. I went under the van today to look for myself. See the photos below of the broken metal part. There is nothing that I could have done to cause this (no dirt/bumpy road use), its just another example of the "quality" I've come to expect from merc. I've also attached proof of purchase so readers can see this a is legitimate post (the named dealership in the invoice are not to blame for anything in this post). I have only showed my latest vans receipt but it wouldn't be hard for me to go through the filing cabinet to prove ownership of the other two. If I can deter anyone purchasing one of these vehicles by sharing my factual experience & opinion, I'm satisfied.
Drives Smooth, Costs Huge!!!
Sprinter van driven 32,000 miles a year used in delivering Bread, Rolls, donuts, etc... 30 60 seconds stops every night, 6 days a week. At 250,000 mile it still drives close to a new feeling in steering and comfort. I have gotten used to the dashboard being a christmas tree of lights after 100,000. The emissions has cost $10,000 in repairs, and, there are still many things wrong with the emissions. I doubt it will pass the test this coming year. I get about 15.5 mpg and compared to Gas, the fuel/cost is a little more. The exhaust has ...fallen apart in all locations (no short trips here for moisture condensation). The driveshaft failed at 150,000. Brake calipers get sticky on the sliders and cause uneven pad/caliper wear (fluid flushed every 2 years). Glow plugs changed, Fuel injectors all leaked creating "Black Death" syndrome. If I had gone to the dealer this would have been a $4,000 repair, I cleaned and chiseled my way through it myself for $200 and 8 hours of r&r. Front shocks failed at 90,000. Eats headlight bulbs every 60 days now for 8 years. ha ha ha....Two heating fans, One heating control unit, side door tracking system (we use this 5 times a night, mostly use back doors. (lube all doors every 14 days), and grease all suspension every 6 months. Fuse box is melted by heater fan fuse. variious rust spots on exterior, car is kept clean regularly.
Purchased in January 2012 at Mercedes-Benz Dealers.
Love my van
Use car to live in has high roof can stand up in it has so many hidden safety features like wind assist it brakes that side of car so you dont get blown all over place. Also esp and somthing that stops will spins lowers revs got stuck on gravel hill when first got it didnt no there was but to turn off so you could gun it up dirt hills spin wheels but mecedes literture doesnt tell you about all theses things you have to find out from forums and google and trail and error great van love it well built drives awsomely but only get about 12litres per 100kilometers which i dont thinks right for little4 cylinder 311cdi 2010
If they`ve been crap,Ambulance wouldnt use them
450,000kms so far, goes and goes and goes...regular service and maintenance and No Headaches, I'm using it as a Owner-Driver 10-12 hours per day/5days per week.Great turning circle, breaks/stops like a Thunder, consumption is not the very BEST German part(Renault is more cheaper to run),drives like a luxury car, city, freeways..max speed(my personal160km/h),for some reason bulbs are going off very often, can recommend it for every kind of industrial work
I’ve had the 2016 Sprinter 513CDI for 12 Months. It drives like an absolute dream. My confidence in the brand has not been tested.
The oil was due to be changed at 30’000 km. Like any Diesel engine the oil gets dark and I changed it at 18’000. I like to keep on top of the preventative maintenance to avoid issues.
I’m not putting the vehicle under exhaustive commercial demands, rather it’s a motorhome. It comes in at 4.5 ton and has had to tackle some steep terrain, in both blistering hot and freezing cold conditions. I can’t fault it.
I’m not going to break any land speed records but for reliability it’s 10/10.
perfect van, wouldnt buy anything else
643.000k and still going strong. yes we do over 100k per year in all our vans. Hyundai's, Crafters ( which we also own ) are NO match for the Benz. I will NEVER EVER buy another VW even if it were given to me IT WONT DO MY JOB. Now the Sprinter, one seized power steering pump @ 550k. dual mass flywheel 590k and an exhaust sensor @ 620k. 1 set of F disc pads and front shocks. . . Preventive maintenance every 300k new belts and pulleys. Since warranty ran out I service it myself, complete oil and filter change including air cleaner every 33k. ( G...ENUINE filters only - vectron oil ) it doesn't use oil between changes and we service the mining industry in central OZ so 10% dirt roads. Fuel consumption is on par with the Hyundai's and less than the crafter. I only use the best quality diesel, BP and the likes. Poor quality fuel and oils can and will lead to early particulate filter and injector failure. so look after your Mercedes and it will give you years and many Ks service.
I am lucky to know a mechanic who works on the ambos for 20years. He said since merceedes put maintainance to 30.000 km, he’s seeing new motor replacements needed at round 300.000. A replacement motor cost is round $20,000
My merceedes sprinter 2011 - Yearly service 13.000 to 14.000 per year.
My sprinter with only 82000. Mechanic said “I have things going on mine van which he’d only ever seen in vans with much higher klms.” Now that’s scary thinking of what he’d said regarding motor.
Several engine oil leaks - Merceedes Goldcoast fixed under warrenty.
* Coolent - leak common place at fuel holder. Hard to see. Easy fix.
* 70,000 New Tyres (
The Best Discision I Ever Made In My Life
Second To None ,comfortable to drive big and high cargo compartment.It's like you're living in a different world.Handles heavy load pretty well.One good thing oil and filter change in every ten to fifteen thousand km instead of thirty thousand km's recommended by the dealer.When you look after it ie service in time, drive to the speed limit, road and weather condition it will in return reap you reward as far as running cost is concerned. Very reliable vehicle.
Take care of your Sprinter!
As a man who drives so many cars I can say that Sprinter is a pretty good choice if you know how to take care of it! Since I used to drive long distance I try to check it every 6 months without looking at the number of miles. It's like going to a doctor regularly LOL).
Generally speaking the car is reliable. But honestly, I'm a big fan of Germans!
Running costs would also go down if you do your regular checks. I could write a long review, but I'd better point out one of the most important things in my opinion.
Do check oil more frequently and make sure you know how much you need.
It all depends on ur model, year and engine.
Most reliable van out there in my opinion.
These vans are great, reliable vans!
As a mechanic, I worked on these vans & apart from rust, all of our vans did 500,000 & I'm not just saying that. Servicing was carried out every time dash warned it was due, only problems I encountered on a couple were, Seized in injectors & poor fuel pressure sensor at back of rail.
Had 1 engine with a broken crank at 520'000 miles, but little else.
No major costs involved otherwise & a replacement engine from Mercs was only £8000, so engine in in a day & back out on the road.
The firm running them ab...
Numerous problems on delivery.
I thought paying the extra money would get me a quality vehicle. Not so. This is a 4x4 519 2014 Sprinter van. There has been a noisy transmission since new and it just get ignored by the dealer. So loud only when warm that it causes headaches. Diff has already been "fixed" and drive shafts "balanced". Both front seats are to be replaced at 7000km as they are coming apart at the stitching. The rear barn doors leaked water and had to be fixed by a local repairer as MB said the new vehicle needed a new rubber seal. Took the repairer about 2...0 minutes including a lot of testing with a high pressure water hose. The MB fitted tow bar distorted the plastic foot step which then jammed the rear doors such that we could not open them. Turns out they left out some spacer things. Everything takes 2 days at the dealers and then they tell you they are waiting for parts. Cannot recommend MB at after having had several other brands. Thought I was unique, but when I started to talk about the problems, I found many others that were worse than mine. Not worth the extra money and certainly not the quality that they used to be. Oh yes, because it is a Sprinter 4x4, they don't have roadside service. You have to pay extra for that.... And you need it.
I drive a 2008 309 medium wheel base manual It has done a little over 200000km had have had no major problems other then general ware and tare. The van itself is nice to drive unfortunately the 309 has a single turbo and is is quite gutless, Would recommend spending a little more on the twin turbo more powerful diesels. i have driven just about all of the other vans on the market and apart from the power none of them drive as nice as the merc does and when it comes time to replace i think i would have to go another sprinter. Things to watch out...for, EGR valve will go they get clogged up and there is no getting around it in any new diesel motor from any manufacturer, that costs around $2000 fitted. I replace the oil every 15000km myself (piece of mind). Replace the the fan belt pulleys (including belt tentioner) every 160000km -18000km as the bearings go in them and can seize and disintegrate. Clutch has shuttered from day one and i have driven a couple of other manual sprinters and they all appear to do the same thing its not bad and doesn't do it every time (i am still on original clutch and it doesn't seem to be like it will go anytime soon). Other than that its been a great van and would highly recommend. Reliable, Great to drive. Price is a little on the high side, Other then that nothing.
Questions & Answers
Hi I have a high roof van with barn doors and I'm looking to buy a spare wheel holder on the left side door does anyone know where I can find one please
I have a 2013 ex ambo and need to purchase running boards
they come in long/short packs but as i have both drivers and passenger sliding doors i will need a long/long
what are the best & worst running boards out there,i am located in Canberra
21 reviews above are ng for automatic transmissions
Is auto still a problem ? And would a manual be a better choice for reliability in a motorhome
YES! You will thank yourself in the long run. The automatic boxes give out with little prior notice. If you can find one get the workshop manual off ebay in a disc form (about $10) then look at the exploded view of the automatic gearbox compared to the manual. The auto when they fail are expensive as hell to fix. Manuals will run like the engine if treated well. All you'll need is the usual clutch replacement when needed which a normal mechanic can do. The autos need to be taken into a Mercedes-Benz service centre. It actually works out cheaper. Don't even bother searching for a local mechanic to work on the auto. You will end up getting ripped off. We took it to a place in North Ringwood on Dorset Rd. I won't name and shame the guy (even though he deserves it). Quoted over $9000.00 and would give no guaranteeon his work. We took it to Mercedes-Benz in Berwick under half the price with a 3yr or 50,000km guarantee on the gearbox.
Loved the manual
THANKS ...will look for manual transmission gearbox!! did merc dealership say if the auto gearbox problem was quality issue (usa built ) or design
ie service must be strictly adhered to?.....most blogs indicate hi mileage approx 1000000 miles and over
Get an answer from our members
|Release date||Feb 2018||Jan 1995||Jan 2006|
|Discontinuation date||Dec 2006||Jan 2018|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.