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Metropolitan Plumbing

Metropolitan Plumbing Questions & Answers

4.2 from 1,801 reviews · View Statistics
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8 questions from our users

Michael
Michaelasked
Plumbing

Why do you keep ripping off every single customer, starting with the call-out fee? Anyone who pays the call-out fee should get a refund or notify their bank to cancel the payment because you [Content Removed] are [Content Removed] and nothing more. Your company is a total [Content Removed] and nobody should ever use you. Surprised you are still in business and not in jail for fraud and theft.

No answers
Mark Schmidt
Mark Schmidtasked
Plumbing Brisbane

Hi I would like to get the contact details for customer service please, I have had a terrible experience with this service. I originally contact you to repair my air conditioner unit, for a call out fee, then $600 to book a repair technician which cam out & looked like he didn't have a clue, I had to pay the rest of $439.90 which i complained about because he couldn't fix it, I have tried to contact you for a refund as nothing was done, I've had the unit fixed by a real technician & I need a refund if no work performed. I have been given we will get back & now another week. if nothing is done i will need to give the matter to external party to rectify the problem i have. Mark Bracken Ridge.

1 answer
Metropolitan Plumbing
Customer S.Metropolitan PlumbingSend a private message

1300 367 333

Roger lennard
Roger lennardasked
Plumbing Melbourne

Do you do work on caravans

1 answer
Metropolitan Plumbing
Customer ServiceMetropolitan PlumbingSend a private message
michelle
michelleasked
Plumbing

The guy said the product is Rheem but after I signed the payment plan, he said it is Vulcan manufactured by Rheem ??? The Vulcan 135L only around $1,000 and you charged $4,000 ??? I will apply to VCAT if I don't receive response from you . Invoice 831337

1 answer
AKBS
AKBS

Your lucky you got an invoice

james M.
james M.asked
Plumbing Melbourne

How much do metropolition plumbers make a year

1 answer
Sam Avard
Sam Avard

The plumbers probably don't make much. But Metropolitan hides $500-$1000 per hour in their fixed invoice pricing

james M.
james M.asked
Plumbing

How much do your worker get paid a year

No answers
Caroline Shaw
Caroline Shawasked
Plumbing

Do your plumbers install or maintain grey and black water reed beds?

3 answers
Barb K
Barb K

Sorry no idea but check with them they are very experienced in all types of plumbing

ONYA
ONYA

Dont use this company, theyll rip you off. Use a local private company in your area

chrispac
chrispac
O lim
O limasked
Plumbing

How can I get a breakdown in cost from your plumber as my insurance company only cover the cost of finding the leak of the pipe? I have tried numerous time to contact your office but no one seems to be able to help me.

I called accounts department and they told me that the plumber can only issue generic invoice and they can't help me. I need the labour per hour to be stated on the invoice at least so that I can make a claim with my insurer.

My invoice number is 753536.

Regards,

Olinga

3 answers
Sam Avard
Sam Avard

You will never get a breakdown. Metro hides outrageous hourly rates in their fixed invoice pricing

PMcK
PMcK

Metropolitan Plumbing do NOT provide a detailed invoice which is in breach of the Federal Consumer Law acts. Good luck with getting one.

O lim
O lim

Actually I got it in the end after weeks of calling and emailing. But, I have learnt my lesson. Do not use them. He even charged me time he utilised, 30 mins to get supplies as well. Just beware. Big rip off.

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