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Michael Hill Physical store

Michael Hill Physical store

2.6 from 61 reviews

Reviews

Review distribution

5 star
22
4 star
1
3 star
0
2 star
5
1 star
33

Nicholas matthews

Nicholas matthewsPerth, WA

  • 4 reviews
  • 9 likes

Terrible service

published

Brought a engagement ring from one store, and i wasn't sure of the size so advised i could get a medium one and return for same day replacement when needed. Proposed to partner and the next day she takes ring back to get the correct size and they tell her 5-6weeks wait! This poor girl has just had the niciest day of her life and now Michael hill have wrecked it because they apparently only stock one size of ring. Is beyond a joke, will never shop there again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great customer service.

published

"She listened to what I'd said and showed me a selection that was exactly what I had in mind. I was able to decide very quickly which item I wanted to buy."

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Perfect experience

published

"She made us feel very important and insured we got what we wanted."
She arranged a ring that they didntt have and insured it would be there before we flew out and it was!
She also hugged us like she was part of our special time and she was !

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPapamoa bayfair
2 comments
Michael Hill
Customer S.Michael Hill

Hi, Thanks for your lovely feedback. We would love to know the name of the store and the sale member that assisted you so we can pass your lovely feedback onto the management team. Please let me know - online@michaelhill.co.nz
Regards, Shaely

Ginene
Ginene

Sharon from Bayfair Papamoa

Bryan

BryanSydney, NSW

Dont take the skye mastercard option

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRouse Hill
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Matt S.

Matt S.Mid North Coast, NSW

Great people, exemplary service.

published

Great service, very ready to find out if they didn't know, rather than just making it seem they knew, and wonderful manner in dealing with us. Got exactly what we wanted, and at a very good price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCoffs Harbour Park Beach Plaza
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Matt

MattNorth Queensland, QLD

Excellent service and quality products

published

Customer service was excellent. I didn't know what I was really looking for but Lisa behind the counter was more than happy to help out. She even gave me a better deal than anywhere else I had been looking! No brainer! Service was quick and professional and I had the perfect engagement ring within a week of ordering it...fit to size!! Overall I am really happy with Michael Hill Stocklands in Townsville and definitely will be going back there for wedding bands.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville Stocklands
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Bev

BevGreater Melbourne (Metropolitan), VIC

Great customer service

published

Sales assistant offered to clean my jewelry after noticing I was wearing some fabulous Michael Hill jewelry, which led to another discussion about spoiling myself for my birthday and being on holidays and buying a gorgeous pair of earrings, can never have enough jewelry

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIn cairns
See all answers
2 comments
Michael Hill
Customer S.Michael Hill

Hello Bev, many thanks for taking the time to let us know about the service you have received. Can you let me know which store it was so I can pass on your feedback? Regards
Anne

Bev
Bev

It was in the Strickland shopping centre in cairns


Very low quality diamonds

published

My Fiancee brought my engagement ring from Michael Hill, absolutely love the design. However, when I went to get it valuated I was told these diamonds were rubbish and hand no value.
I went to 2 different jewellery stores to sell the diamonds, n they weren't even willing to buy or swap the diamonds cause of the poor quality!!!
My Fiancee paid over 5k and this ring has no value!! You claim you have the best of diamonds and you charge us for it, the false advertising needs to stop as this is a crime!

Product Quality
Customer Service
1 comment
Michael Hill
Customer S.Michael Hill

Hi Tara, can you email us with your details so we can look into this for you? Our email address is online@michaelhill.com.au .
Regards
Anne

Kim O Hoang

Kim O HoangSydney, NSW

Wonderful customer service!

published

I love this store! Rebecca assisted me, she was really nice and I felt no pressure to buy anything. I just think she was warm, friendly & genuinely cared about helping me find the right piece.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta
See all answers
2 comments
Michael Hill
Customer S.Michael Hill

Hi Kim, many thanks for taking the time to let us know about the service provided by Rebecca. Can you let me know which store it was so I can pass on your feedback? Regards
Anne

Kim O Hoang
Kim O Hoang

Parramatta store in Westields.

Excellent customer service

published

Ji genuinely took interest in what we were looking for and was patient with us in finding the right product for us. Customer service was top notch and will go there again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSt. Lukes Mall
See all answers
2 comments
Michael Hill
Customer S.Michael Hill

Hello Agha, many thanks for taking the time to let us know about the service Ji provided. Can you let me know which store it was so I can pass on your feedback? Regards
Anne

Agha
Agha

St. Lukes Mall


Syed Zaeem A.

Syed Zaeem A.Sydney, NSW

dont fall for it

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Annie

AnnieSouth East Queensland, QLD

  • 2 reviews

Wedding Rings

published

Going shopping for a wedding ring should be fun exciting and rewarding, right?
Well do t hi to Michael Hill Jewellers at Kawana Waters.
Picked a ring. Sized and ordered ring. Three weeks delivery time she said!
3 months and three attempts later the ring is still not right size. Once again we will send I. A request and get it back I. Three weeks. We said no thanks Andy he Manager didntwe requested a refund. Weddi g date can d en co
R o eg and try to keep the same or even apologise. We missed our wedding date.
Thanks Michael Hill Kawana Waters
Obliviously service matters........Not!
If you want on time and vote t size shop elsewhere

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKawana Waters Queensland
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Hi Annie, Thank you for your feedback and I sincerely apologise for your experience. I have passed your feedback onto the management team to look into and apply in-store for trying and quality purpose. Regards, Shaely


Grateful lady

Grateful ladyRichmond-Tweed, NSW

  • 3 reviews
  • 1 like

Pleased with the final outcome of my special order

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore and Chermside
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Maki K.

Maki K.Cook 2614, ACT

  • Verified customer

Terrible record keeping

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCanberra Centre
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Wedding band rhodium plating in 6 months

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationWestfield Coomera
See all answers

Happy with my purchase

published

I bought a sapphire and diamond necklace which was just what I wanted for my combined wedding anniversary and milestone birthday,great value and luxury product.I was also happy with the service provided when purchasing my jewellery.

Product Quality
Customer Service
Store LocationDapto mall

The reviewer stated that an incentive was offered for this review


Tayler K.

Tayler K.South East Queensland, QLD

  • 4 reviews

Fantastic Customer Service

published

A few weeks ago my now Fiance proposed to me with a beautiful ring from Michael Hill. I am absolutely in love with the ring! Anyways, a few days after he purchased the ring it got reduced by $500. He was so upset about it so I went into Michael Hill and explained the situation. They ended up giving him back a $500 gift voucher to spend in store. The staff at this store were so pleasant and understanding. No ifs or buts, it was just straight to the point. We were very happy as we are a young couple and only just moved out of home last year, we struggle with paying bills. Huge thank-you to the staff at Michael Hill :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationUpper Coomera
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Congratulations on your engagement Tayler! Thank you for letting us know about your experience in our Coomera store, I am so glad they looked after you and your fiance. I will pass on your positive feedback, Regards
Anne


Chrissi

ChrissiPerth, WA

  • 5 reviews
  • 7 likes

Terrible quality

published

I have bought several items from the company and each item has discoloured within weeks. I wear silver and every piece has tarnished and gone black. After exchanging an item the same thing happened. Either the silver is plated which they swore wasnt or just cheap rubbish!!
I have worn and bought silver jewellery since I can remember and never had an issue. Not good enough and dishonest selling inferior products and not cheap!!!!

Product Quality
Customer Service
1 comment
Michael Hill
Customer S.Michael Hill

Winter7

Winter7AU

  • 23 reviews
  • 9 likes

Another jewellery store ... Pushy staff

published

One staff member made me feel uncomfortable about going into any jewellery store again. It was my birthday and my partner wanted to buy a present for me. The staff member in question asked me "what jewellery are you passionate about", I wasn't sure what I wanted but made it clear I wasn't interested in bangles or bracelets as I had several that were broken or damaged in the past. All she wanted to show me after that was various styles of bracelet and bangle! We ended up leaving and buying a nice necklace somewhere else!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Ashleigh

AshleighSydney, NSW

RUDE, RUDE, RUDE!!

published

Purchased my engagement ring from the Eastgardens store from a lovely lady who was helpful and a pleasure to deal with! Unfortunately my experience was later completely ruined by another staff member! I returned to the store to enquire about getting my ring resized and was in no way spoken to politely or given a reasonable standard of service. The second staff member has absolutely ruined any chance of myself purchasing from there again and I’m honestly shocked in the service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEastgardens
See all answers
1 comment
Michael Hill
Customer S.Michael Hill

Page 1 of 4

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Questions & Answers

Trudy J

Trudy Jasked

I went in and picked out my engagement ring a couple of days ago, the lady in store said that because they need to resize this particular ring I chose more than 3 sizes that they would have to make me one from scratch and said it would take 6-8 weeks to be made however the receipt said it won’t be ready for 12 weeks!! How long does it normally take them to make a ring from scratch? I don’t really want to have to wait 3 months for my engagement ring.

2 answers
Michael Hill
Customer S.Michael Hill

Dear Trudy

Thank you for your enquiry. We do ask you to allow up to 6 - 8 weeks for the ring to be produced specifically for you however if you are able to advise which store you made your purchase in I would be delighted to follow up for you.

Kind Regards

Tracey

Trudy J
Trudy J

Hi Tracey. It was at your Knox City Store. If it was done earlier than the stated time it would be greatly appreciated. I am going away early October and would love to have it to go away with.


Shells

Shellsasked

Hi There!

We have decided to upgrade my ring. It was said we would get our full amount for the diamond back when we by a new ring. Why doesn’t this include the sales tax of 13 percent since on the new ring we are getting charge the sales tax again? Also why don’t your staff member elaborate on the policies? Sure you would be taking a hit on the sales but at least people would better understand what they are signing up for? Maybe more training needs to happen or maybe you need more qualified associates working there seeing how some of your rings are as much as automobiles.

No answers

SJL

SJLasked

Hi there, my partner recently proposed with one of your rings but it seems to be slightly too small. We are currently on an extended working holiday overseas so will miss the 30 day exchange period. What are our options at this stage? I have had very bad experiences with rings being resized in the past and I also understand resizing rings bigger is much more complicated that making them smaller. I would therefore prefer to exchange or refund the purchase price rather than resize. The ring has only been tried on, not worn. Thanks and looking forward to hearing from you.

1 answer
Michael Hill
Customer S.Michael Hill

Hi SJL, Thank you for contacting us and congratulations on your engagement! So we can assist you further with your enquiry could you please contact us on online@michaelhill.com.au with the store location of purchase, name it was purchased under, approximate date of purchase and best contact information such as email or phone number.
We look forward to receiving your email.
Kind Regards
Jaime


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CategoryPhysical Shops and Jewellery Shops & Brands
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