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Michael Hill Physical store

Michael Hill Physical store

4.3 from 243 reviews

Reviews

(189)
(9)
(1)
(6)
(38)
  • Product Quality
    4.4 (218)
  • Return Claim MadeYes (9) · No (205)
  • Warranty Claim MadeYes (25) · No (186)
  • Customer Service
    4.4 (222)

Reviewer Photos & Videos

  • More

Excellent customer service & beautiful range.

published

The server I had met me on my level and maintained a professional image for the brand during my purchase. Was very knowledgeable on the products and after care also.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountain Gate
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Such a beautiful range.

published

How do you decide on only one piece. Easy..You don’t. Great value for money and great variety. The care and deals are what I love most of all. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationClifford Garden Toowoomba
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The reviewer stated that an incentive was offered for this review

Fiona

FionaHunter Region, NSW

Great customer service and outstanding range of jewellery

published

My in store experience exceeded my expectations of customer service. The range of fine gold earrings was outstanding. I’ll be returning in future. The customer service team understood was I was looking for and were courteous and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCharlestown Square
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Jasmyn

JasmynGreater Melbourne (Metropolitan), VIC

Shines bright like a diamond !

published

Michell knew exactly which ring I was looking for and although it wasn’t in store she found It online ordered , sized my finger correctly & got me the best possible price and 2 weeks later It shining bright like a diamond just as Michelle at Dfo Essendon! No pressure , just thorough , warm customer service .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDfo Essendon
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The reviewer stated that an incentive was offered for this review

Thank you for your help .

published

I was so pleased with my purchase . I bought a ring that needed sizing and was able to get it sized very quickly and wearing my ring everyday I love it so much . I first went into purchase a ring but was told the sizing may not be available in this ring so I thought long and hard about choosing another ring and I am so glad that I did. Thank you for giving the experience to enjoy a pleasant opportunity to buy some thing else with out being pressured to buy . Thank you Kay.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelmont Perth WA
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I love Shopping at Michael Hill Store

published

Very Satisfied Excellent The Jewelry are Beautiful and the range

and quality are Outstanding I wouldn't Shop any where else the service was excellent and Staff are always helpful it is 30 words

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWestfield shopping centre Doncaster
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Katie

KatieSydney, NSW

Maintained regular communication. Personalise our experience and give great advice.

published

Our jeweller was very knowledgeable and made our experience very personalised and positive. Excited for more milestones to come to revisit and make a purchase through the Parramatta store. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationParramatta
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The reviewer stated that an incentive was offered for this review

kylie

kylieSouth East Queensland, QLD

  • 3 reviews

Exceptional

published

Recently went to Michael Hill in Ipswich... Wendy served me and her efficiency and patience in making my experience exceptional must be applauded ..... I don’t shop in this centre usually but will definetly go back to this store again...
The other staff members were friendly and polite and nothing was a concern... they all worked together well as a team.... Thankyou so much x

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCarindale
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Nicole L

Nicole LSouth East Queensland, QLD

Fantastic Customer Service

published

Loved my recent experience with Michael Hill at Browns Plains QLD.....The sales lady was very interested in all that I was saying and very helpful.....the other two attendants there at the time were super amazing as well and so nice...."

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrowns Plains
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Donny

DonnySouth East Queensland, QLD

  • 2 reviews

Best jeweller around

published

Always gone to Michael Hill for jewellery good quality beautiful pieces recently went to Mt Ommaney and was served by Alicia could not of asked for any more she got the kids involved picked out a nice affordable piece made it very enjoyable won’t go anywhere else

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMt Ommaney Brisbane Queensland
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Nimmy J.

Nimmy J.Peel, WA

My experience at Michael Hill

published

"Just wanted to share my experience in Mandurah store. I had a lovely lady helped me to buy my perfect set of earrings.She explained me about the products very well. Helped me to choose the best one among others. Also was very helpful in everything as I had my toddler with me. I’m so grateful and will be visiting you again. 100% satisfied with the product and the staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMandurah
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Ben 13

Ben 13Metropolitan Adelaide, SA

A pleasure

published

Great range of products the ladies working at the time were very positive and helpful.
Paid less than i expected to and recieved helpful advice on more than just the jewelry.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBourke st, Melbourne
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Jennifer C.

Jennifer C.Mid North Coast, NSW

Just the best customer service

published

Brought my bridal wedding set and my fiancee engagement a nd wedding rings also, this was our first time buying from Michael Hills. Because of our wonderful experience I recently brought necklace and earing set, because of how nice the pieces were and excellent customer service. My fiancee was going to buy me a watch for my birthday coming up in a few months, but since the staff know my style and promoted it so well, he brought the watch at the same time as the jewelry purchase.

The staff are great and are enthusiastic to just let you brouse and if you decide to purchase are great with deals and all paperwork required. Good job keep it up.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCoffs Harbour, NSW, 2449
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Nik

NikSydney, NSW

Always enjoying shopping with this shop

published

Always happy to go to the parramatta branch to get jewellers, as a gift or bonus for myself. All staffs there are so friendly especially Eva and Riza. Their professional opinions can always help me to find the perfect one, and they always so patients and show me different range of designs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta Westfield
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Rhonda

RhondaGreater Melbourne (Outer), VIC

Happy Birthday shopping

published

Messina at Fountain Gate MH thank you

She introduced herself to us, gave us options and did not push for a sale, we ended up spending more than we intended because of her knowledge and patience with us

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountain Gate Melbourne
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Fantastic customer service

published

"Both team members from Frankston and Karingal stores didn't make me feel rushed and took their time to listen to what I wanted."
I was very satisfied with the product that was purchased and it was at an amazing price

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationFrankston and Karingal
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The reviewer stated that an incentive was offered for this review

Such a nice store!

published

The saleswoman was genuinely friendly. She asked about our son and showed interest in how old he was, what he liked and happily spoke to him while I was looking at products

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
See all answers

Fabulous experience!

published

"Sales staff that listen. She understood my budget, that it was for a 16th birthday and related by sharing a story of her own daughters birthday and what girls love. Won my loyalty"

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeorge Street
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Ann M.

Ann M.Metropolitan Adelaide, SA

Great service

published

Karen from Elizabeth was wonderful to deal with as she actually Showed me her own jewellery as the store had none in stock like I was wanting all though she couldn't get any she was able to get me two necklaces to make a set of earrings to match my previously purchased pendant

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationElizabeth SA
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Mrs T

Mrs TPalmerston, NT

  • 2 reviews

Really was a wonderful experience

published

" I generally I dont enjoy jewellery shopping but both staff members were well spoken and interested in me and my purchase. I couldn't have been more delighted with the experience."

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGateway NT
See all answers
Page 1 of 13
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Questions & Answers

Rooks

Rooksasked

Physical store

Hi, my fiancee broke off the engagement, can I sell the diamond engagement ring back to the store?

1 answer
Michael Hill
Customer S.Michael Hill

Hi Rooks, Thanks for reaching out and Im sorry to hear this has happened. Sadly Michael Hill do not accept buys backs, I can only recommend trying to sell this independently .

Regards, Shaely

Russ G.

Russ G.asked

Physical store

When purchasing a ring from you guys does it come with a price tag around on the ring

2 answers
QCH
QCH

Yes they have

Michael Hill
Customer S.Michael Hill

Hi Russ, Thanks for reaching out! Once the item is purchased, the staff will remove the tag ! i hope this helps!
Regards, Shaely

Trudy J

Trudy Jasked

Physical store

I went in and picked out my engagement ring a couple of days ago, the lady in store said that because they need to resize this particular ring I chose more than 3 sizes that they would have to make me one from scratch and said it would take 6-8 weeks to be made however the receipt said it won’t be ready for 12 weeks!! How long does it normally take them to make a ring from scratch? I don’t really want to have to wait 3 months for my engagement ring.

2 answers
Michael Hill
Customer S.Michael Hill

Dear Trudy

Thank you for your enquiry. We do ask you to allow up to 6 - 8 weeks for the ring to be produced specifically for you however if you are able to advise which store you made your purchase in I would be delighted to follow up for you.

Kind Regards

Tracey

Trudy J
Trudy J

Hi Tracey. It was at your Knox City Store. If it was done earlier than the stated time it would be greatly appreciated. I am going away early October and would love to have it to go away with.

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