4 questions from our users
What happens if after a few months this pillow becomes horrible to sleep on I'm now worried to purchase after seeing another person'sill comment
Hi Boris, I can advise that after a few months of using my pillow every night, it is still as good to sleep on now. It does flatten a little but overnight where my head lays on it but I fluff it up in the morning and I'm very happy with it.
Hi Boris, All I can answer to that is that I have had my pillows for several months and still very happy with them. Yes, they do squash down overnight a bit where your head rests, but next morning just turn it over and fluff it up and good as new.
Why don't you reply to customer emails or answer the phone? :(
Thank you Helen for your question. We certainly do pride our selves with the best client service we can achieve and in this case we unreservedly apologise to you. We have made contact via both direct email to you this afternoon and also via PR in response to your review. Our error is that we did not reply to you quickly ( as indeed should have bee the case ) and naturally our staff are indeed genuinely disappointed . Your comments at indeed very fair and a timely reminder that speed of communication is of the utmost importance - for all clients , every time. Our 1800 95 33 22 is usually extremely reliable and quick.
Thank you again for bringing this to our attention for resolution . It is an emphatic lesson reinforced to all our team .
Are the pillows low profile?
Good morning Zayn, the pillows are considered medium profile. Luxuriously soft like sleeping on a cloud, but also provide an excellent level of support for all sleeping positions throughout the night.
When first received, the pillow usually needs a 'bit of a shake' to reveal its true profile (I'd probably call it 'medium'). It's one of the best I've tried for both comfort and support. It's not one of those pillows your head sinks into and you have to sleep on your back in order to breathe. I'd be very surprised if you didn't like it.
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