23 questions from our users
My standard Microcloud pillow arrived last week. I'm using my own pillow protector and bamboo cotton pillowcase. The pillow is like a cloud without being crazy soft and feels amazing (maybe a little too high) but I wake up often during the night sweating as I do with memory foam pillows. Is this normal?
Hi Wendy, we have created the microCloud pillow to ensure the best ventilation possible, allowing air to pass through the pillow, and we use a pure cotton covering for the actual pillow too. Our research has found that it is very important to lower the temperature in bedrooms to improve comfort and better sleep especially on warm nights. Our customers feedback is that this works well and a fan set on low can also assist to gently circulate air.
Can you also contact us via email info@microCloudbedding.com.au and advise your order Ref No. so that we can assist further.
Thanks for your reply, I will contact you by email.
Can i please buy this pillow on line. Micro Pillow Standard.
Yes this is where I brought it from https://www.microcloudbedding.com.au/pillows
Yes at micro cloud bedding.com.au
Buy the Hotel pillow -great
Thank you Charli and Jeff. Hi Marilyn -- you can purchase via www.microcloudbedding.com.au/pillows or by calling 1800 95 33 22
Does your face sink down into a Microsoft pillow? I like the feeling of fresh air around my face, I am a side sleeper
Hi Marg, thank you for your question. There is an element of give in our pillow that allows pressure to be taken off the head and neck. Our pillow is designed to encourage airflow so that overheating doesn't become an issue.
I personally haven’t experienced any problem with this happening. I just love my pillows.
What is the content of the Micro Cloud pillow? Is this pillow memory foam?
Hi penstar52, thank you for your question. The filling is a unique blend of hi-tech man made fibres that combine soft comfort with excellent head and neck support. The MicroCloud fibre blend is super fine and we use a 100% Japara cotton casing which promotes air-circulation for great temperature regulation. We do not use memory foam in our products as it contributes to overheating, has an odour, can't be washed and is not in line with the comfort expected at luxury hotels.
Good grief. It’s a polyester pillow. Clearly states this on the packaging. Save your money and buy a reputable brand instead.
How good are for neck issues? Both of us has disc issues.
Hi Helen, thank you for your question. We can say many customers have provided feedback indicating that our pillows have assisted with relieving neck, spine and shoulder pain. It would be helpful to know what type of pillow you are using currently, materials it is made from, your rating out of 5 and what issues are associated with your current pillow? Also, are you looking for a pillow that is softer/firmer/more supportive? You're welcome to direct your response to firstname.lastname@example.org or by calling 1800 95 33 22
I've had my pillows for just over 2 years now and they seem to be flattened alot now even after fluffing... Should i be replacing them or is there something else I can do to bring them back to life?
Good morning Carly, thanks for the question. Our pillows are filled with a unique blend of fibres that are soft to touch but have great shape retention and bounce back.
Like all things, overtime there will be general wear and tear and settling of materials. Some customers replace their pillow every 2 years, but we also get feedback from others who replace after 3+ years. It varies person to person. Similar to a pair of shoes, different people will experience different wear depending on how the product is used, cared for, frequency of use, perspiration during sleep etc.
We encourage plumping/fluffing up after use. You can also cold machine wash and immediately after place in the tumble dryer on warm/hot setting until completely dry. Then rigorously plump up. This helps rejuvenate the pillow.
Maybe it is time for a brand new MicroCloud pillow. You can order via our website or by calling 1800 95 33 22
Is microcloud pillows the same as hotelcloud pillows or entirely different?
Sorry I don't know - I've never heard of Hotelcloud
MicroCloud is not affiliated at all with any other brand including "hotelcloud".
MicroCloud is a standalone brand that designs and creates genuine, authentic luxury bedding used by many leading and elite hotels, resorts , B&B's and serviced apartments .
You can see some of the luxurious and elite properties we work with via www.microcloudbedding.com.au/microcloud-customers.php
They are entirely different i have brought the Hotel cloud before not nearly as good.
Hi where can I buy a micro cloud pillow from please
If you google micro cloud there is a contact phone number to call.
Thanks for your query today, feel free to contact us via www.microcloudbedding.com.au.
All enquiries are very welcome, our team are here ready to assist.
Hi call 1800953322 which is on Microcloud Website.
The first few months were beyond amazing. After having them just over a year now they are flat and i cannot recover them despite regular plumping and occassional wash and dry. How can i get them back to what they were? Ive used your protectors since the start. The bed topper is also flattened. Will this be same recovery method as the pillows?
I have only had my pillows a few weeks so can help you.
We are loving ours.
Very sorry that you have had a bad experience.
Thanks for your question, we are certainly here to assist you but as yet have not received a direct call or email, probably as it's Xmas time. Please contact us around end Dec so we can consider the situation in more detail and then provide helpful support . We look forward to seeing one of the pillows as well.
Dec 24 , 2016
Microcloud do reccomend airing them out on clothes line for a few hours every 4-6 weeks just to freshen them up .maybe try that.
Hi, how much are these pillows? Prices are not on website.
I paid $79 plus a $10 postage fee - cheaper than the other pillows from the shops that were not right for me. Best for you to contact the company directly in case they have a special going. Good luck with it :)
At this stage we do not have a shopping cart website model , but this may change for the future. Always best to contact us directly via www.microcloudbedding.com.au for a quote. Thank you for your interest.
Hi, I think I'm almost convinced to make the leap & purchase this pillow.
However, as the material is synthetic I have concerns. I tend to have night sweats regularly. Which means I can wake up with quite a wet pillow.
Do these pillows wick moisture?
Would they suit someone who has night sweats?
I look forward to your reply, so hopefully by the end of the week I can have a new luxurious pillow
it seems that the night sweats you refer to are less due to bedding issues and more a biological situation. Having said that, our pillows are very popular and the great majority of our hotel and retail clients seems to find the pillows comfortable for many reasons. One big plus with MicroCloud pillows is that they are encased by pure cotton fabric and they also allow air to circulate freely. This is certainly a benefit.
In your particular case, it seems there is no guarantee that any pillow would be ideally suited to your specific needs especially as you have stated clearly that your current pillow is wet when you wake.
Thank you again for your question and look forward to your contact with us shortly.
I have only just made the move to the microCloud pillow, and have not had a night sweat so far.
My previous pillow was feather and down and it would be soaked in the morning.
I was not convinced it would dry out completely during the next day and would have another pillow on standby.
I do believe the MicroCloud could be a lot better in this regard. They are very light and seem to be plumb up very easy.
The fabric inside seems very open and I think any perspiration might evaporate easier then some pillows.
Worse case scenario stick a towel over the pillow and enjoy a very comfortable pillow
Thank you Beau104 & Microcloud for your answers. Much appreciated!
As there is a pillow protector I guess I could have one on standby? I don't like the feeling of towels on my pillow.
But the protector might just do the trick?
I will order now and let you know how I go!
What is the average lifespan for these pillows for home use?
Thank you for your question. The lifespan does depend on frequent or part time use. The MicroCloud pillows have been specifically designed for the rigours of the luxury hotel market , and in many of those hotels, the pillows are still comfort rated highly even after 3 years. To extend the life of the pillows, we do suggest airing outdoors for a min of 3 hours every 4 weeks as this will assist to rejuvenate and refresh too. Always plump up the pillows after use is another helpful tip.
If further information required, we can assist you directly , and please contact us via email@example.com . It will always be our pleasure to assist in any way possible.
You mention that you have specials from time to time on your pillows. I am just wondering if you happen to have any Mother's Day specials?
we have as yet to announce any Mother's Day specials as yet, but if you can keep in touch with our team via our MicroCloud website , we will be able to assist you hopefully within the next week or so.
I almost feel like it would be impossible to find a good pillow but haven't used a MicroCloud one yet. I live in Whitianga, New Zealand. Is it possible to get one over here?
I would do anything for a good pillow.
Hi JodieLou, we speak to many people everyday who have the exact same struggle of finding a comfortable and supportive pillow. We ship worldwide -- please do send us an email via firstname.lastname@example.org so that we can assist you further.
Hi! Am wondering where you can buy these pillows and at what cost please?
Hi Brenda, if you go to http://www.microcloudbedding.com.au/ there is a contact us page.
One of the friendly staff will call you to place an order.
Hi Brenda, we have responded to your e-mail with purchasing & pricing details. If you haven't received it please ring the phone number on the contact us page http://www.microcloudbedding.com.au/contact.php . Also, thank you Dave for your helpful response!
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