25 reviews
Paul W. R.

Paul W. R.Metropolitan Adelaide, SA

Terrible Product. Even Worse Customer Support. This product will get you FIRED.


Purchased in September 2019 for A$2,030.80.

Microsoft should quit the PC business... Complete rubbish!


Purchased in January 2018.


CristinaGreater Melbourne (Metropolitan), VIC

Worst laptop ever - DO NOT BUY -


I can only afford the Core i5 - the basic introductory/cheapest version of the surface book 2. I was drawn to this over an iPad pro because it supposedly runs on windows and not an iOS (phone) and so I thought it would be more powerful. But this is absolutely ridiculous. It cannot even process word document. If I have a word document open (500 pages), it WILL crash.

I do not expect a computer to crash just with a word document open. This is the worst thing you can spend your money on at all.

Purchased in August 2018.


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PedroSouth East Queensland, QLD

The worst customer service ever!


So, in Feb 2020 we bought a computer Surface Book 2, from JB HIFI, the keyboard stopped working on the 17th March. Until now, I am waiting for a new keyboard, guess what. It's been almost 10 weeks I am without a computer, I have to use my own computer to work, and MS just don't care, Besides their CRM doesn't work, every time I have to explain all the information I've been dealing with. Serious, if you want a computer that works or at least a support that can help you, look for another provider, they are definitely the WORST!

Purchased in January 2020 at JB Hi-Fi Online Store for A$1,763.00.



  • 4 reviews

So you want to buy a Microsoft product? Do not do it!


Purchased in November 2018 at Harvey Norman for A$2,195.00.

1 comment

MaxSouth East Queensland, QLD

Don't buy this laptop



  • 14 reviews

Pricey but ok functions


Purchased in November 2019.


scottieing47Greater Melbourne (Metropolitan), VIC

Great device, best tech purchase I've made for years!


Purchased in October 2019.

Andy B.

Andy B.Sydney, NSW

By far the worst laptop that I have ever owned.


I bought this laptop primarily for photo editing. On paper it sounds great (touch screen, tablet mode...perfect) but in practice it isn't up to the job. It gets hot just watching Netflix. When editing photo's it dramatically overheats and becomes unusable.

Since day 1 I've had a repeat error message relating to faulty USB device (that doesn't exist) that so far 4 Microsoft techs have been unable to fix.

For the money, it's no where near good enough. If you were thinking of switching from Mac (like I did)...don't. On a separate subject, does anybody want to buy a Microsoft Surface Book 2???

Purchased in September 2019.


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JacciSydney, NSW

  • 25 reviews

Love My Surface - mostly


Purchased in March 2019 for A$2,370.01.

The best complete travel laptop/tablet you could wish for, at a price.


Purchased in June 2018 at JB Hi-Fi Retail Stores.

Leo Pepi

Leo PepiCanberra 2600, ACT

  • 12 reviews

DOA 10 days in with a bad hinge and corrupted software - offered a refurbished model instead.


Purchased in April 2019 at Harvey Norman for A$4,999.30.


DavidCSouth East Queensland, QLD

  • 3 reviews

Very Buggy Given How Expensive It Was


Purchased in August 2018 for A$3,990.00.

Screen Separated


Loved it for numerous months until the Screen Separated. The batteries behind the screen expanded and pushed the screen forward. There is not a 1/2" crack in the top of the screen and the batteries keep swelling. I consider this a fire hazard.

Purchased in March 2018.

Ian J

Ian JCanberra 2600, ACT

  • 9 reviews

You Have to fight Windows all the way

Date PurchasedNov 2018

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Kate P

Kate PSydney

  • 16 reviews

Test before you leave the store - and then swap it out for a Mac


I was keen for a fast reliable laptop with lots of memory. After the third try I have given up on the Surface Book 2. The first had a black line down the screen, the second didn’t charge the battery and the third, well, it didn’t even turn on. When I rang Microsoft support they asked me whether I tested the computer before I left the store. Really? You have to do that for a $4k computer? Well I guess it makes sense, since they clearly do NOT test them before they leave the factory. JB HiFi were terrific - it’s not their fault Microsoft sells expensive rubbish, but gosh what a lot of wasted time and frustration.

Date PurchasedNov 2018

Cheap material


Worst surface on any computer I’ve ever had. The surface book 2 is made from very bad material as the surface gets scratches and dents very easily. The slightest movement such as sliding back on a desk will produce scratches. I have never had this problem with another computer. It looks stylish and sleek but you will be frustrated by how quickly the metal surface starts to look completely ugly.

Date PurchasedJul 2018

darksCanberra 2600, ACT

  • 10 reviews

Good all rounder


Having come from a 2016 & 2017 HP Spectre x360 and a cheaper Lenovo Yoga 520, i've had no issues whatsoever.

My other two laptops were noisy (fans) with both laptops being fixed by their respective manufacturers many times. I bought this after my Surface Pro died and so far this guy has not given me any grief. No noise, no niggly faults just works flawlessly. The battery lasts all day for me and the base model even lets me game (Steam - EAW). I've watched TV shows on it and the picture is excellent.

It's not as nimble as an SP but given its a 13+" laptop I didn't expect to be.

Higher spec models are a bit expensive, but considering Apple, HP and Lenovo flagships are just as expensive it's all par for the course.

Date PurchasedSep 2018
Willy D

Willy DCairns

  • 2 reviews

Stay far away

Date PurchasedMar 2018
Kev H

Kev HSouth East Queensland, QLD

  • 29 reviews
  • 1 like

Handsome Laptop

Date PurchasedJan 2018
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Questions & Answers

Carolyn C

Carolyn Casked

Surface Book 2

Screen not working when switching machine on.

1 answer
Carolyn C
Carolyn C

Fixed it by holding down volume and power buttons together for 15-20 secs. Screen woke up.

Get an answer from our members

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