One accident- all lost
A spill on the poor magnetic connector rendered 1800 euros investment defunct. No-one can open it without destroying it. This machine is incapable of repair or saving data.
Avoid to save data.
Purchased in .
What a regret
Purchased to perform as advertised - robust internals to replace a desktop, be flexible enough to perform on battery for several comfortable hours, and to have a removable touchscreen to watch videos on whilst exercising. And all as advertised. Battery is terrible (Battery Bar now shows ~20% reduction in charge capacity), and is slow to respond. Wifi is now the issue, will not eject USB, and I'm on to another wipe, hoping that a fresh start might produce a different result. There should be NO conflict between hardware and software - this is a M...S constructed unit, but here we are. This computer has never managed to be used as intended, but sadly given its cost one attempts to persevere. Potential customers need to be aware that MS-branded computers are generally worthy of their poor reviews. I realise that no computer is perfect, but I would certainly expect more from MS and the cost involved. I knew at the time of purchase that I could get the same specs in a laptop for half the price, but it would have required a separate tablet. Funnily enough, that is what I have had to do. So this will be my last MS-branded purchase, and I will do my part advising people to steer clear.
Purchased in at JB Hi-Fi Retail Stores for $4,200.
Falls over at the 'needs repair' stage
Two years old and charger light stops working. Purchase MS charger for $65. Charger light now works. Machine won't boot up. There must be power in the battery because the tablet detach function works. Followed online tutorials for starting the machine to no avail. Go to book a repair and get a real shock. Repair is not an option. Send broken laptop to MS and they will SELL YOU a reconditioned version for around $950 with, wait for it, a 90 day warranty on the reconditioned unit. So that's $1,800 original purchase price plus $950. I'm sorry but how is this even allowed to occur? I will not buy another MS product. Ever.
Purchased in at Microsoft for $1,800.
stay away.The product is ok but support/service is really bad
I paid around 4.5k for the laptop. Originally got a problem with the hinges within 1 month and I had to get a replacement.
Got Microsoft coverage and everything and now my product is 2 months out of warranty and problem with hinges has re-occured.
There seems to be a re-occurring issue with this model and Microsoft want me to pay $1000 to get a refurbished machine..Support is really bad and they take no responsibility..
Purchased in for $4,800.
Battery is swollen after 2 years
I bought my Surface Book in 2019, with a one-year warranty. Not even 2 years after purchasing, the battery is swollen and there is a 3cm yellow shade on the screen.
In the second year, the laptop has had overheating problems too.
This is unfortunate because the laptop has plenty good features: good portability, feels sturdy and has a good keyboard.
Given its price and low durability, would not repurchase.
Purchased in at JB Hi-Fi for $1,900.
The is the worst computer I've ever used. Do Not Buy
I switched over to the Surface Book 2 when Apple brought out only butterfly keyboards. Initially seemed good, probably because it worked, unlike my previous broken laptop. Now, I hate this stupid crap computer. It is so heavy to take to classes, the battery life is shot, the charger breaks every few months (so you get the displeasure of shelling out $200 each time when they dick around on the warranty), and the touchpad/keyboard lag like crazy. The only thing I like is the size of the screen and it's a decent picture. Otherwise, crap this computer. Will never buy windows again.
Under no circumstance would I recommend any Microsoft hardware
We have purchased two 13.5" max. specs devices in the end of 2017.
Primary focus was the almost 4K screen, touch & touch pen input, and seemingly best possible overall convertible hardware available.
We knew Windows 10 and Microsoft support will be abysmal, but I wont rate them here; everybody knows how bad they are already.
First issues happened 1 month after purchase in both laptops:
- Overheating in sleep mode, warning message laptop is too hot; cannot boot
- Battery dropping extremely fast
- Both Nvidia graphics card inside keyboard randomly detaching, closing applications depending on it
- Both devices feel electrically charged when plugged into any charger (charger not grounded)
- WiFi dropping...
Purchased for $4,500.
This is the worst laptop i've ever bought. It crashes often and have exchanged it for a new one, the experience is not seamless and i was left really disappointed spending so much money on this in 2018. the only good thing about is the keyboard- it feels nice when typing
Purchased at Microsoft for $2,100.
Anyone reading this review "Don't Buy it" Its not worth....
My worst purchased ever.. this device is good for watching youtube or using social accounts, but its definitely not good for editing programs such as Adobe Photoshop etc. when i use adobe bridge,photoshop and lightroom it starts to slow down and even sometimes it hangs and nothing works so i had to restart the device. its not worth a money i spent $3200 including a pen but its been nearly a year and i am not happy with it. bought it from Harvey norman and the sales man there said its perfect for graphic designing. Still regretting about this product.
Purchased at Harvey Norman for $3,200.
Best top-end device
In a few words
Function wise - no match (no other product in the market match it)
Quality-wise - Excellent
Customer Service - Awesome
one of the best decision to use MS Surface product
Purchased in at Microsoft for $3,300.
Great machine, very well made
I once spotted my lap top off the top my suv and it survived with basically one small ding in it.
The screen is amazing, the tablet mechanism is fantastic and works seamlessly every time.
Purchased in for $2,700.
Terrible Product. Even Worse Customer Support. This product will get you FIRED.
This computer has been a headache from Day one with wireless connectivity issues. Still I overlooked it because it had such great reviews.
Now that I've had it for half a year I have an array of multiple issues that the technical team always helps me "fix" but the problems pop up again the next day or other problems pop up instead. Long story short. Wireless problem troubleshooting costed me four hours one day to fix, Bluetooth connectivity has been ongoing for several weeks now (still not fixed), Display settings changes all the time and fun...ctions just disappear every so often and finally the updates. This terrible and expensive device does not do automatic updates, neither does it notify me when they are available and therefore lost functions need to be manually reinstalled. I do not have the time to deal with these issues while I'm at work, where I need to rely on this computer for work. This device has embarrassed me on multiple occasions and it has almost gotten me fired, Yes, fired, for not being able to hear online meetings and functions not working when I'm presenting. When I finally got the technical support group to admit that this product is defective, they said they would contact me to set up how to send me a new one and then I would send mine back. This was a week ago and no one has called. I do not even want the new computer, I want my money back and to stop being a client of such a terrible product and company. But when I said that, they do not wan to honor my warranty which expires in September. I'm trying to do this now as I know they are trying to ignore me for enough time until the warranty expires to leave me hanging.
Purchased in for $2,030.80.
Microsoft should quit the PC business... Complete rubbish!
After having been a Mac user for 20 years I bought a Surface Book 2 because I needed the full functionality of Word and PowerPoint that still isn't available on a Mac despite years of ongoing compatibility improvements. I bought Microsoft’s Surface Book 2 in January 2018. It charged fully once but that night the battery discharged completely while it was sleeping and never held a charge again. I returned it to JB Hi Fi where I’d bought it and it was replaced with another. On the replacement, the battery charger failed after several months and n...eeded to be replaced. In March 2020 it was 26 months old, i.e. 2 months past its 24-month warrantee period, when the keyboard and battery in the base unit failed. Various keys got stuck on autorepeat and others would show the wrong character. The keyboard battery stopped charging altogether and has been on zero charge since. The detachable monitor needs to be charged directly as it will no longer charge while connected to the keyboard base unit (and when fully charged it's barely possible to get an hour of use out of its much smaller battery anyway.) If the monitor's battery gets too low it won’t detach from the keyboard base and it needs to be released manually with a precarious and unreliable process involving shoving something into both sides of the back on the monitor to manually release the clamps. Dozens of hours were spent over several weeks on the phone to Microsoft trying to get it resolved by uninstalling and reinstalling software updates and reimaging the device. I waited weeks for them to fulfil their promise of sending a flash drive containing a fresh copy the operating system but it never arrived. They blamed COVID-19. After all attempts to fix it by resolving any potential software issues had failed, it was declared by Microsoft to be a hardware issue. They offered to replace the device with a “reconditioned” one for approx. $1,100. Fault-free serviceability of more than two years for a product of this type and cost is a reasonable expectation and I explained that under Australian consumer law it should be their responsibility to fix it at their expense, but they refused. I now have an expensive piece of junk that can only be used as a tablet; something I didn’t need and never use, and after having wasted days’ worth of time on this piece of rubbish I’m now back to where I was two years ago, managing Microsoft Office on a Mac, which I will continue to. I will never buy another Microsoft hardware product and I will tell anyone who asks my opinion to stick with a Mac. I’ve found Apple to be much more reasonable and willing to assist with out-of-warrantee claims. I would have persevered with the much inferior windows operating system and poor product quality of the of the PC but Microsoft has ensured that won’t be possible. I also note that the problems I’ve experienced are not isolated; You only need to do a little searching online to find countless stories like mine. This link is to one with exactly the same problem dating back to 2017 (Read SG161’s experience : https://answers.microsoft.com/en-us/surface/forum/all/surface-book-keyboard-not-working-constantly/449106d2-06b3-439c-9ab6-71f036794938.) Shame Microsoft shame. If this is as good as you can do, withdraw from the PC manufacturing business altogether and go back to making software only. Your PC’s are garbage.
Purchased in .
Worst laptop ever - DO NOT BUY -
I can only afford the Core i5 - the basic introductory/cheapest version of the surface book 2. I was drawn to this over an iPad pro because it supposedly runs on windows and not an iOS (phone) and so I thought it would be more powerful. But this is absolutely ridiculous. It cannot even process word document. If I have a word document open (500 pages), it WILL crash.
I do not expect a computer to crash just with a word document open. This is the worst thing you can spend your money on at all.
Purchased in .
The worst customer service ever!
So, in Feb 2020 we bought a computer Surface Book 2, from JB HIFI, the keyboard stopped working on the 17th March. Until now, I am waiting for a new keyboard, guess what. It's been almost 10 weeks I am without a computer, I have to use my own computer to work, and MS just don't care, Besides their CRM doesn't work, every time I have to explain all the information I've been dealing with. Serious, if you want a computer that works or at least a support that can help you, look for another provider, they are definitely the WORST!
Purchased in at JB Hi-Fi Online Store for $1,763.
|Product Type||2-in-1 Laptop||2-in-1 Laptop||2-in-1 Laptop||2-in-1 Laptop|
- GTIN12: 889842248630
- MPN: KHMSB225658S
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