Microsoft Surface Book 2

A spill on the poor magnetic connector rendered 1800 euros investment defunct. No-one can open it without destroying it. This machine is incapable of repair or saving data.
Avoid to save data.
TerMer

Purchased to perform as advertised - robust internals to replace a desktop, be flexible enough to perform on battery for several comfortable hours, and to have a removable touchscreen to watch videos on whilst exercising. And all as advertised. Battery is terrible (Battery Bar now shows ~20% reduction in charge capacity), and is slow to respond. Wifi is now the issue, will not eject USB, and I'm on to another wipe, hoping that a fresh start might produce a different result. There should be NO conflict between hardware and software - this is a M...

Two years old and charger light stops working. Purchase MS charger for $65. Charger light now works. Machine won't boot up. There must be power in the battery because the tablet detach function works. Followed online tutorials for starting the machine to no avail. Go to book a repair and get a real shock. Repair is not an option. Send broken laptop to MS and they will SELL YOU a reconditioned version for around $950 with, wait for it, a 90 day warranty on the reconditioned unit. So that's $1,800 original purchase price plus $950. I'm sorry but how is this even allowed to occur? I will not buy another MS product. Ever.

I paid around 4.5k for the laptop. Originally got a problem with the hinges within 1 month and I had to get a replacement.

Got Microsoft coverage and everything and now my product is 2 months out of warranty and problem with hinges has re-occured.

There seems to be a re-occurring issue with this model and Microsoft want me to pay $1000 to get a refurbished machine..Support is really bad and they take no responsibility..

I bought my Surface Book in 2019, with a one-year warranty. Not even 2 years after purchasing, the battery is swollen and there is a 3cm yellow shade on the screen.
In the second year, the laptop has had overheating problems too.
This is unfortunate because the laptop has plenty good features: good portability, feels sturdy and has a good keyboard.
Given its price and low durability, would not repurchase.

I switched over to the Surface Book 2 when Apple brought out only butterfly keyboards. Initially seemed good, probably because it worked, unlike my previous broken laptop. Now, I hate this stupid crap computer. It is so heavy to take to classes, the battery life is shot, the charger breaks every few months (so you get the displeasure of shelling out $200 each time when they dick around on the warranty), and the touchpad/keyboard lag like crazy. The only thing I like is the size of the screen and it's a decent picture. Otherwise, crap this computer. Will never buy windows again.

We have purchased two 13.5" max. specs devices in the end of 2017.
Primary focus was the almost 4K screen, touch & touch pen input, and seemingly best possible overall convertible hardware available.
We knew Windows 10 and Microsoft support will be abysmal, but I wont rate them here; everybody knows how bad they are already.

First issues happened 1 month after purchase in both laptops:
- Overheating in sleep mode, warning message laptop is too hot; cannot boot
- Battery dropping extremely fast
- Both Nvidia graphics card inside keyboard randomly detaching, closing applications depending on it
- Both devices feel electrically charged when plugged into any charger (charger not grounded)
- WiFi dropping...

This is the worst laptop i've ever bought. It crashes often and have exchanged it for a new one, the experience is not seamless and i was left really disappointed spending so much money on this in 2018. the only good thing about is the keyboard- it feels nice when typing

My worst purchased ever.. this device is good for watching youtube or using social accounts, but its definitely not good for editing programs such as Adobe Photoshop etc. when i use adobe bridge,photoshop and lightroom it starts to slow down and even sometimes it hangs and nothing works so i had to restart the device. its not worth a money i spent $3200 including a pen but its been nearly a year and i am not happy with it. bought it from Harvey norman and the sales man there said its perfect for graphic designing. Still regretting about this product.

In a few words
Beyond Expectations
Function wise - no match (no other product in the market match it)
Quality-wise - Excellent
Customer Service - Awesome
No comparison
one of the best decision to use MS Surface product
Highly recommended

I once spotted my lap top off the top my suv and it survived with basically one small ding in it.

The screen is amazing, the tablet mechanism is fantastic and works seamlessly every time.

This computer has been a headache from Day one with wireless connectivity issues. Still I overlooked it because it had such great reviews.

Now that I've had it for half a year I have an array of multiple issues that the technical team always helps me "fix" but the problems pop up again the next day or other problems pop up instead. Long story short. Wireless problem troubleshooting costed me four hours one day to fix, Bluetooth connectivity has been ongoing for several weeks now (still not fixed), Display settings changes all the time and fun...

After having been a Mac user for 20 years I bought a Surface Book 2 because I needed the full functionality of Word and PowerPoint that still isn't available on a Mac despite years of ongoing compatibility improvements. I bought Microsoft’s Surface Book 2 in January 2018. It charged fully once but that night the battery discharged completely while it was sleeping and never held a charge again. I returned it to JB Hi Fi where I’d bought it and it was replaced with another. On the replacement, the battery charger failed after several months and n...

I can only afford the Core i5 - the basic introductory/cheapest version of the surface book 2. I was drawn to this over an iPad pro because it supposedly runs on windows and not an iOS (phone) and so I thought it would be more powerful. But this is absolutely ridiculous. It cannot even process word document. If I have a word document open (500 pages), it WILL crash.

I do not expect a computer to crash just with a word document open. This is the worst thing you can spend your money on at all.

So, in Feb 2020 we bought a computer Surface Book 2, from JB HIFI, the keyboard stopped working on the 17th March. Until now, I am waiting for a new keyboard, guess what. It's been almost 10 weeks I am without a computer, I have to use my own computer to work, and MS just don't care, Besides their CRM doesn't work, every time I have to explain all the information I've been dealing with. Serious, if you want a computer that works or at least a support that can help you, look for another provider, they are definitely the WORST!