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Microsoft Surface Book 2
See the Best Laptops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.7 (3)
  • Build Quality
    2.0 (3)
  • Portability
    3.7 (3)
  • Battery Life
    2.3 (3)
  • Camera Quality
    2.7 (3)
  • Display Quality
    4.0 (3)
Previous
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One accident- all lost

published

A spill on the poor magnetic connector rendered 1800 euros investment defunct. No-one can open it without destroying it. This machine is incapable of repair or saving data.
Avoid to save data.
TerMer

Purchased in .

Incentivised Review No
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Elan S.
Elan S.Perth, WA

What a regret

published

Purchased in at JB Hi-Fi Retail Stores for $4,200.

Value for Money
1/5
Build Quality
3/5
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aussiepiper
aussiepiperSydney, NSW
  • 4 reviews

Falls over at the 'needs repair' stage

published

Two years old and charger light stops working. Purchase MS charger for $65. Charger light now works. Machine won't boot up. There must be power in the battery because the tablet detach function works. Followed online tutorials for starting the machine to no avail. Go to book a repair and get a real shock. Repair is not an option. Send broken laptop to MS and they will SELL YOU a reconditioned version for around $950 with, wait for it, a 90 day warranty on the reconditioned unit. So that's $1,800 original purchase price plus $950. I'm sorry but how is this even allowed to occur? I will not buy another MS product. Ever.

Purchased in at Microsoft for $1,800.

Value for Money
2/5
Build Quality
2/5
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Hassan
HassanSydney, NSW
  • 3 reviews
  • 1 like

stay away.The product is ok but support/service is really bad

published

I paid around 4.5k for the laptop. Originally got a problem with the hinges within 1 month and I had to get a replacement.

Got Microsoft coverage and everything and now my product is 2 months out of warranty and problem with hinges has re-occured.

There seems to be a re-occurring issue with this model and Microsoft want me to pay $1000 to get a refurbished machine..Support is really bad and they take no responsibility..

Purchased in for $4,800.

Value for Money
2/5
Build Quality
1/5
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wabuyer
wabuyerPerth, WA

Battery is swollen after 2 years

published

I bought my Surface Book in 2019, with a one-year warranty. Not even 2 years after purchasing, the battery is swollen and there is a 3cm yellow shade on the screen.
In the second year, the laptop has had overheating problems too.
This is unfortunate because the laptop has plenty good features: good portability, feels sturdy and has a good keyboard.
Given its price and low durability, would not repurchase.

Purchased in at JB Hi-Fi for $1,900.

Incentivised Review No
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The is the worst computer I've ever used. Do Not Buy

published

I switched over to the Surface Book 2 when Apple brought out only butterfly keyboards. Initially seemed good, probably because it worked, unlike my previous broken laptop. Now, I hate this stupid crap computer. It is so heavy to take to classes, the battery life is shot, the charger breaks every few months (so you get the displeasure of shelling out $200 each time when they dick around on the warranty), and the touchpad/keyboard lag like crazy. The only thing I like is the size of the screen and it's a decent picture. Otherwise, crap this computer. Will never buy windows again.

Incentivised Review No
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Under no circumstance would I recommend any Microsoft hardware

published

Purchased for $4,500.

Incentivised Review No
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Felicia
FeliciaSydney, NSW
  • 5 reviews
  • 1 like

very disappointing

published

This is the worst laptop i've ever bought. It crashes often and have exchanged it for a new one, the experience is not seamless and i was left really disappointed spending so much money on this in 2018. the only good thing about is the keyboard- it feels nice when typing

Purchased at Microsoft for $2,100.

Incentivised Review No
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sayedhadinaqvi
sayedhadinaqviMetropolitan Adelaide, SA

Anyone reading this review "Don't Buy it" Its not worth....

published

My worst purchased ever.. this device is good for watching youtube or using social accounts, but its definitely not good for editing programs such as Adobe Photoshop etc. when i use adobe bridge,photoshop and lightroom it starts to slow down and even sometimes it hangs and nothing works so i had to restart the device. its not worth a money i spent $3200 including a pen but its been nearly a year and i am not happy with it. bought it from Harvey norman and the sales man there said its perfect for graphic designing. Still regretting about this product.

Purchased at Harvey Norman for $3,200.

Incentivised Review No
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Nayyer Q.
Nayyer Q.South East Queensland, QLD
  • 3 reviews
  • 1 like

Best top-end device

published

In a few words
Beyond Expectations
Function wise - no match (no other product in the market match it)
Quality-wise - Excellent
Customer Service - Awesome
No comparison
one of the best decision to use MS Surface product
Highly recommended

Purchased in at Microsoft for $3,300.

Incentivised Review No
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princeray
princerayAU
  • 6 reviews
  • 4 likes

Great machine, very well made

published

I once spotted my lap top off the top my suv and it survived with basically one small ding in it.

The screen is amazing, the tablet mechanism is fantastic and works seamlessly every time.

Purchased in for $2,700.

Incentivised Review No
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Paul W. R.
Paul W. R.Metropolitan Adelaide, SA

Terrible Product. Even Worse Customer Support. This product will get you FIRED.

published

Purchased in for $2,030.80.

Incentivised Review No
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Laptops

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Microsoft should quit the PC business... Complete rubbish!

published

Purchased in .

Incentivised Review No
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Cristina
CristinaGreater Melbourne (Metropolitan), VIC

Worst laptop ever - DO NOT BUY -

published

I can only afford the Core i5 - the basic introductory/cheapest version of the surface book 2. I was drawn to this over an iPad pro because it supposedly runs on windows and not an iOS (phone) and so I thought it would be more powerful. But this is absolutely ridiculous. It cannot even process word document. If I have a word document open (500 pages), it WILL crash.

I do not expect a computer to crash just with a word document open. This is the worst thing you can spend your money on at all.

Purchased in .

Incentivised Review No
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Pedro
PedroSouth East Queensland, QLD

The worst customer service ever!

published

So, in Feb 2020 we bought a computer Surface Book 2, from JB HIFI, the keyboard stopped working on the 17th March. Until now, I am waiting for a new keyboard, guess what. It's been almost 10 weeks I am without a computer, I have to use my own computer to work, and MS just don't care, Besides their CRM doesn't work, every time I have to explain all the information I've been dealing with. Serious, if you want a computer that works or at least a support that can help you, look for another provider, they are definitely the WORST!

Purchased in at JB Hi-Fi Online Store for $1,763.

Incentivised Review No
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Questions & Answers

Carolyn C
Carolyn Casked
Surface Book 2

Screen not working when switching machine on.

1 answer
Carolyn C
Carolyn C

Fixed it by holding down volume and power buttons together for 15-20 secs. Screen woke up.

Get an answer from our members and Microsoft representatives

Microsoft Surface Book 2

Details

Compare all 7 Microsoft Surface Book 2
CategoryLaptopsLaptopsLaptopsLaptops
Product Type2-in-1 Laptop2-in-1 Laptop2-in-1 Laptop2-in-1 Laptop
Price (RRP)$2199$3649$4249$4849
Screen Size13.5Inches15Inches15Inches15Inches
Compare all 7 Microsoft Surface Book 2
Visit official website
  • GTIN12: 889842248630
  • MPN: KHMSB225658S

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