- Verified purchase
Love My Surface - mostly
Bought the surface book 2 as an upgrade from a surface pro. Love the size, and the keyboard is a joy to type on. When detached was disappointed to find that the external sd card as well as the keyboard did not function. Not a deal breaker but managing extra storage had to be rethought.
Battery is impressive - although nowhere near what they claim. The power connector is simply awful and without a doubt the worst part of the surface stable.
The touch screen is simply wonderful and as I do much handwriting, equations, especially in Onenote, it ...is absolutely perfect for what I need and no other comp/tablet combo can compare. It is expensive, but well worth it if handwriting is a large part of your computing needs. Do miss the versatility of the surface pro, but love the extra battery and screen size.
Purchased in March 2019 for $2,370.01.
- Verified purchase
This is certainly the most expensive, best performing & looking laptop that I have owned. It replaced a 2016 Dell XPS13 carbon fibre laptop. My ownership has not been without problems …. the first unit that I picked up from JB Hi Fi, worked fine, out of the box, until the first update. During the update the laptop locked up & couldn't be rebooted. This was promptly replaced & the second laptop worked fine for about 5 months, when the right hand speaker developed a 'rattly' distortion. On returning the unit to JB Hi Fi, it was replaced again, so...I now have a brand new computer. With respect to performance, I can't fault the Surfacebook 2. I am not a gamer, but run Adobe Photoshop CC & Microsoft Office. The Surfacebook 2 has no problem running PS with RAW files from my 20mpx Canon EOS 7d mk2, even when doing 5 image RAW file panorama or focus stacking stitches. The screen is excellent with good brightness, contrast & colour gamut. I'm a bit disappointed with the battery life when using the screen section as a tablet. It only lasts about 2 hours when just browsing the web & watching some youtube videos. Plugging the AC charger into tablet is problematic, as the magnetic cable attachment falls out a lot. The Surfacebook 2 finish & presentation is first class & doesn't show fingerprints, except on the screen. This not too much of a problem as I use a Surface pen & the screen is easy to clean with a damp chamois. I don't like the keyboard lighting, which makes the lettering almost impossible to read (I guess that's why Apple use black keys with white lettering). Unfortunately, the Surfacebook 2's seamless look, without visible screws etc, means that it is very difficult to service. Using glue is not the best way construct a piece of electronic equipment …. It is probably why Microsoft replace Surfacebook 2s, rather than servicing them? I really like the Surfacebook 2, but pray that I don't have any problems out of warranty.
MICROSOFT has the WORST in fact NO Customer Service
BEWARE......before you by a Microsoft laptop you need to know the cost of a cracked screen....During the purchasing process of a new Surface Book I asked about screen protection as screen damage is not covered under warranty. I was told there was no screen protector available and that as it was such a superior product that it would take a decent impact to crack the screen. I was, however, strongly encouraged to spend an extra $600+ to get extra warranty cover as the battery is known to have a short life and would need replacing......Having owne...d a MacBook for 9 years without incident I was wasn't expecting any issues........6 days later I noticed a couple of hairline cracks in the top left corner of the screen. The computer had not been dropped or had any accidents. The screen had not been closed on a pen or any other object. I had treated it with kid gloves....I took it back to the place of purchase immediately to see what could be done. The manager agreed that there was not a single mark anywhere on the computer from an incident and he sent photos of the cracks Microsoft. 1 week later I find out that Microsoft don't replace screens.....the ONLY option available to me was to send them my brand new laptop and pay $755 and they would send me a refurbished replacement.. WTH!!! I had to spend nearly half the value of my brand new laptop for a second hand replacement because MICROSOFT DO NOT REPLACE SCREENS OR REPAIR THEIR LAPTOPS!!!! I was told that maybe my thumb had squeezed the screen too hard to cause an impact crack or maybe someone had bumped against me on the train causing a crack in the screen of a closed computer inside a computer bag inside a backpack..... NOT good enough MICROSOFT....I am sorry I didn't get another MAC!!!!! My daughter needs a new computer and she WONT be getting a Microsoft product.....What happened to CUSTOMER SERVICE.....I cant afford to fix it and I cant use it the way it is.....What a gross waste of money......
Recent updates seem to have rectified the issue. It's now working normally. However, every time they fix something, something else goes wrong, as I can't access the windows store anymore!! I'm inclined to believe everything is software related at this point, so I'm bumping it back to 4 stars hardware-wise. However, I rate Windows 10 poorly. I'm just so sick of updates that solve one issue while creating another. I know OS ecosystems are very complex these days, but c'mon Microsoft, you have 30 years experience.
***ED...IT 6/16/2018*** Reducing to two stars. Now suffering with the same g'damn issue I had with surface pro 4, which was the screen failing to turn on upon wake up. This review pertains to the surface book 2 13in (i7, 8gb, 256gb model with dGPU).
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