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Stay far away
I update my work laptop every few years and when I heard of the 15inch Surface Book 2 coming out in March this year, I was excited and pre-ordered the device early. I'm a power user for work and use the device for things like 3d modelling, video rendering and coding- so I chose max specs and didn't mind forking out the nearly $4500 for the device.
I was initially happy with the purchase, but 2 months after purchase I started to notice that the keyboard would randomly detach and reattach itself to the tablet. As it was a rare occurence at the...time, I chose to ignore it. However, the problem kept getting worse until about 4 weeks ago (from this date of posting) when the random detaches were occurring pretty much every 30 seconds, which froze the device as it went into tablet mode. This made the device unusable, even for normal usage such as browsing the internet unless I completely detached the device from the keyboard, which then made the battery life crappy. I researched the problem and discovered that Microsoft was aware of the problem from the Surface Book 1 and that it was a hardware problem, so no amount of reinstalling drivers or recovery would solve the problem. So I called up Microsoft Support on 19 July, 2018 and after some conversation they give me two options- a standard exchange where you have to send them your device, then they send you a new device. Estimated turnaround time of 8 business days.
BEWARE - DESIGN FLAW CRACKS SCREEN
I had this laptop for less than two months before the simple act of gently shutting the lid caused the screen to crack at the point of contact of the sharp edge of the chamfer on the base.
I also have issues with the power button not working. I’ve sent it back to have the screen replaced but based on my research it doesn’t seem that Microsoft or the retailers care too much about the issues at hand.
It’s a shame because it’s a great laptop, albeit extremely expensive... just with some criminal design flaws.
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