Was a good unt to start with but when the hot water sytem uses $1500 of electrity i begin to wonder how they are
Chromagen is a very dodgy company beware if you are considering get a hotwater sytem through them they sighn you up and dont wish to no about you after that
Purchased in January 2018.
Cheap crap unit
I bought this system off Greenlogic solar over 2 years ago and the tank had a error on the system i called up the manufacturer and Greenlogic and they both want a $190 call out fee plus extra money for parts to fix the unit that should be under warranty, try avoid this unit and go for something else
Purchased in January 2019 for $1,600.00.
Service? forget it!
Installed by Builder in display home we purchased. Easy now to see why... cheap Chinese rubbish. Heat pump errored and stopped after 4 years. Rang Chromagen 4 times.. each time they would "send their electician" No Call, no visit. That was weeks ago. Its out of statutory warranty, hence out of concern. Dont waste your money. If you need to replace just get an off-peak. If you are young enough to see the savings in your lifetime..get solar.
Purchased in August 2016.
Bought a Midea heat pump 170 2 years ago and know the screen is faded I can’t read anything and the hot water is leaking from the front, wish I spent the extra money to get a better product
Purchased in March 2018 for $1,900.00.
Don’t waste your money
published 2 years ago
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water
Purchased in January 2017 for $1,600.00.
Faulty outlet valve
My exhaust outlet value leeks far too much. It has been replaced about every 6 months. MY power bill goes up and water consumption soars. Any saving the heat pump makes is lost due to these faulty valves.
A different type of valve is required for this unit. Of course the temperature will drop when the water is flowing out over a litre an hour
Purchased in October 2015 at printz plumbing for $623.00.
Chromagen Heat Pump Hot Water - Rubbish.
The Heat Pump part of this cylinder stopped working after approx 3 years, the cylinder rusted out after 5 years & 3 months, 3 months out of warranty. Rubbish, Don't buy!
Purchased in December 2014.
- Verified purchase
Terrible product and appalling service!! Avoid!!
The product was faulty, supplying either inadequate hot water or none at all, and yet my tenant received an increase of 15% on their water bill. When confronted, Chromagen were both ignorant and unhelpful. After many attempts and a week of no hot water, a service provider was contacted by Chromagen and sent to repair the unit. After being informed there would be no cost should the unit be dysfunctional, I then received a bill. I have just been the recipient of a highly abusive and threatening call as a result of questioning this account, being told "I will come to your suburb and make it worth my while!". This matter is still unresolved and I will be taking it further. I highly urge anyone considering this product to seriously reconsider!!!
Rubbish and no service
Got one of these units installed august 2016 when our 40 year old (second hand) unit died. Chromagen we very happy to sell us one immediately, and had a crew out in oh, lets see, maybe a fortnight. Well it takes ages to heat water on economy, and every time the weather gets cold, it tries to switch to straight electrical, as it is supposed to. Our poor choice of unit I suppose. The real gripe though, 10 months in, every time it gets cold and it switches to straight electrical, it error codes, get home from work and no hot water. Still in warran...ty, so we ring chromagen, (June 2017), "we'll get some one out to look at it". It is now september 2018. Many phone calls to chromagen, Many phone calls to the subcontractor, "2 weeks", "call you next week", "I don't know why no one has fixed it yet", Just got told "wednesday". 14 months waiting, customer service rating of 0. Rate the unit at 2, it's slightly better than a 44 gallon drum over a fire.
I replaced a good 120 lt off peak unit for the 170 lt Midea heat pump believing the hype that they were cheaper to run plus being larger I would have lots more hot water when visitors stayed, what a joke. My off peak was always hot, the 170 lt Midea we cant even get 2 full showers out of it and most times when I walk outside it's heating up I think it's on more than it's not. My advice don't touch them.
WORST THING EVER.
Mongrel landlord installed these so he could get all the govt kickbacks. Power bill has TRIPLED> NO OFFPEAK power in the house at all.
I have 2 x 70+ year old neighbours who turn their hot water off all day 4 days a week due to costs.
I get 23 mins hot water in the morning, and then have to wait 4+ hours for it to reheat. We have 190L units.
Absolute CRAP. Now stuck with HUGE bills as the landlord is a fool.
Absolute Garbage, Very Expensive to run, Poor Service, Total lack of care,
I have the exact same problem. I too purchased the larger unit 280 liters, on chromagens advise. My power bill has gone up by $8.00 per day. I live in Ballarat, and have always read my meter on a weekly basis, and know exactly what costs money and where it costs. I can totally eliminate every thing else, and as such it is purely the hot water service. I have rang chromagen twice, and had zero response from them. They duck shove you from one person to the next, and the comment is "I don't know why they sent you to me, I am in the --------- depar...tment, I will put you through to the correct department, and guess what, the same response. I have been told that the technical department will ring me back on three separate occasions, and the calls never come. Chromagen did at one stage say that it was all on the installer in Ballarat. I have contacted the installer Seba Developments, 11 Wilsons Lane Sebastapol, Ashley Evans, and have been told that the plumber, and electrician will be coming out asap, to check it out. That was 2 weeks ago. It seems like once the money has been paid, and the government rebates collected, they don't want to know you. I can't believe that in this day and age, shoddy products, and dubious business practices can be accepted. Please carefully consider my words, and weigh it up for yourself.
- Verified purchase
Had a chromagen heat pump after seeing the add on television for a free new hot water system but l paid for the larger system as l have four adults living on the property, big mistake during the summer l get similar results as l had with the off peak storage but during the winter my bill skyrockets as a result l pay around $500 month that's right a month not a quarter. l rang them all last winter and asked them to send somebody out to have a look at it and all l go was try this try that and of cause everytime l try something else l have to wait...another month to see if it worked. the system appears to be crap but how would l know if they will not send anybody to have a look at the dam thing and see if the settings are correct or if it is faulty, if you get a good one that's fine but if you get a lemon then the after sales service is none existent, l hate bagging anything but have reached breaking point and struggling to pay my electricity bill l cant afford a new hot water system and l cant afford to continue to pay $500 a month for electricity, so think very seriously about grabbing what looks like its too good to be true deal, as you might end up in the same boat as me.
Chromogen tanks are the biggest pieces of junk you ever come across. Investing in one of their tanks was a huge mistake. After the first tank was repaced on warranty the second tank has now failed. I'm giving up and is switching back to another brand at my own cost. These guys really suck buyer beware.
- Verified purchase
Do not buy
We have had our Midea Hot water system for just over 2 years. It is now out of warranty. I first contacted Chromagen at the beginning of October who said that the unit was out of warranty. I then contacted our local plumber who installed the unit originally. We need a sensor wire (code on unit P3). I was told they had ordered the part. It is now the end of November. We have waited nearly two months for our unit to be fixed but every time I contact our local plumber I am told that Chromagen do not have any parts left in Australia and have ordere...d more. So for two months we have had the unit beeping day and night, we run out of hot water and as yet we still do not have the part. The unit is costing us more to run as its not working correctly. I hate to imagine our next electricity bill as it will be massive because of this unit. Please save yourself a big headache and don't buy this hot water system.
Bills skyrocketed - Not good on Controlled Load meter
My landlord had this unit installed, and I expected it to be great, as it's advertised to save heaps of money. However it apparently can't be used if you have a controlled load meter. It might use less electricity than the old unit, but what it does is billed at a higher rate! Think it's probably cost me an extra $3-400 extra this year..
Fizzled out 3 months out of warranty
Rude reception staff, poor cover design, parts don't even last a year.
- Rude: I questioned the warranty period with Australian Consumer law. The response was negative, and when I accepted the estimated quote for repair, I was forced to pay upfront. I contacted Chromogen again, and got the same girl, and she explained that because I had begrudgingly accepted the repair, I must pay up front. The service technician had never heard of this before.
Some might look at this as me being a bit overly cocky, and sure of some legislation here in Au...stralia to protect consumers, and that might be a fair call. However i think its an overwhelmingly fair call to say that when you build a brand new house, and a brand new hot water system breaks down a few months out of warranty, the product didn't live up to a reasonable expectation, and was not fit for its purpose for such a young lifespan. - Poor cover design: The magnetic cover is held on by magnets with no more strength than a fridge magnet. This seems like a poor design to me. - Parts don't even last a year: The part that broke down was a small sensor, with a wire attached and plugged into a main board. This part didn't look overly complex, and was not a mechanical part. The fact that it broke, or stopped working suggests to me the part was perhaps defective in manufacture and died prematurely.
chromagen Midea 280Lt heat pump
After fairly detailed research I replaced our old solar unit with a Chromagen Midea 280L Heat Pump
biggest mistake i have ever made were told it will help reduce our power bill what a load of rubbish the power bills
went through the roof when i rang ghromagen and asked to talk to a technician was told he would ring back no reply
not happy with this product at all.
Questions & Answers
Can someone give me a phone number so I can ring them
Hi. I will be absent from home for five months.
What is the best way to turn off the unit? Does it need to be drained? We live in a tropical climate.
Where is the heat pump manufactured and what are the running costs for 4 people households
They are made in China. The 170ltr unit will not do enough hot water for 4 people, its suitable for 2. You will need to go for the 280 ltr unit for your needs. As to savings, you will save money....how much depends on what you currently use for hot water and who you buy your electricity from. We save around $40 per month at least
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