Installed by cowboys
Does not meet electrical standards information from electrical inspector.
RCD not installed. Isolator underrated only 20A units use 29.5A.Tried to contact company no response. Rang 4 times gave up finally gave up.
Purchased in March 2021 at Chromagen Australia for $200.00.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
Wished we install the 300 lt the same as we had which was a excellent heat pump but only lasted 4 years. Went with the smaller one as recommended but notice our power bill went up.Sales people say it would do 4 people it would struggle. A little disappointed.
Purchased in May 2020 at Chromagen.
No hot water to en-suite
The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.
Purchased in July 2020 at On line.
Poor Quality: Won't last long term
I purchased this unit in 2014, the system has worked well since then and is economical. Where it falls short is the build quality, at this point all exposed plastics are degraded, the top lid of the unit warped within the first few months. After 5 years all the seals are degrading and cracking, same with the top of the unit. It is still working for now but having spoken to plumbers and had a visit, the seals cannot be fixed. Dealing with Chromagen they simply sent someone out to visit who charged for the site visit (no advice from Chromagen tha...t this would occur) and their plumber blames the original installer. Hard to prove this 5 years on, especially when the seals are faded and cracked. Original installer and inspector just advise to purchase a new unit, was told earlier units had bad UV rating but doesn't help me now! Avoid and pay a bit more for a better unit.
Purchased in October 2014 at Infinite Energy for $1,999.00.
Gift horse / mouth
This hot water heater came as a nice gift from the government.
The heater services 3 adults in an off grid environment for 8 months of the year. The other 4 months I run a parallel instantaneous lpg gas heater (winter).
The 250 rheem electric it replaced for us used 12 kwh per day. The Midea uses 6 kwh on eccon and 6-8 on hybrid. The saving on power is not important to us during summer, however on the shoulder months when energy generation is limited it makes a significant difference. also saving money as not using lpg. This heater is an eff...
Purchased in August 2017 at Chromagen Australia.
i bought it new and performed well for the first few months had the unit replaced after a constant whine up to 70 BD in the first 3 years . they replaced a new unit under warranty .
Purchased in December 2017 for $1,600.00.
Insulation is poor so the thing actually costs you more
I got one of these recently to replace a Dux unit that was out of warranty and Dux just didnt want to fix it even if I was offering to pay. Dux are so useless they design units they are redundant - so much for 'sustainability'. Anyway this unit is somewhat quieter but has WOEFUL insulation. I have set the timer for it to run from 8 am to 8pm, this morning when I got up, water was at 30C!! My Dux was so well insulated at least it reattained heat when it switched off overnight/. This is system is better as a pool heater than a domestic HotWater system. It's not such a 'smart' system if you have to keep it on all day to keep sustainable hot water. Big FAIL Chromagen.
Serious Design Flaws
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water wa...y above 60c for it to be warm enough 20 hrs later. Heat loss is just terrible compared with my old straight electric Rheem. Thirdly, and most importantly to me, if you have it set to 'Economy Mode' then that's where you'd want it to stay, bearing in mind that you no longer have 'cheap' overnight electricity tariff because it is a heat pump and not only a standard resistive load element heater like your previous, so therefore cannot work efficiently at night and has been wired directly to your FULL price tariff during the day. Your new 'smart' meter no more recognizes your new heat pump water heater than an electric oven or electric bar heater. Not so 'smart' for you and very 'smart' for your power provider. Now whenever the parameters of the heat pump aren't met and the ambient temperature (the air temp around it - and you) is outside of normal running temp i.e. 40c then it switches to "eHeater mode" without you even knowing it (no one is going to be standing in front of the heater watching the panel to see if this occurs).
Not happy with chromagen Midea 170l heat pump
every time there is a power outage, I have to go out and reset the computer system otherwise I don't have any hot water, so if I go away for a few days and the power happens to go off, when I get back no hot water and have to reset it and wait until it heats up again, I got rid of a perfectly good hot water system and replaced with this heap of crap, wouldn't recommend the 170l apparently the 280l sets itself, what is wrong with technology. pity the poor old people that aren't computer savvy, so if you do change to a Chromagen heat pump go the 280l if you don't want any hassles, you are not told this before it is installed, I was told it is all in the manual, but you don't get the manual until it's installed, ??? derrrr.
Saving so much $$$$$$ in electricity and ample hot water
Got this on offer.
$250 after government rebates, Easy to order off Chromagen (you do need to pay balance upfront to start the order being processed )very polite and helpful phone operator,took about 6 weeks from ordering to installing ,cost me $250 installed, including new heat/scolding protection and extra plumbing,The fitters were brilliant got on with the job and left the area clean and tidy,and took old electric tank away after decommissioning it (thank you ) we live in west Victoria which can be cool and cloudy most mornings .We have so...
Purchased in November 2017 for $250.00.
Read the terms and conditions!!!
Like anything in this world, if it sounds to good to be true it probably is. When enquiring about this $0 dollar hotwater changeover offer by Chromagen, I was informed it was completely free. Rebates take care of everything! All plumbing, all electrical and they would drain and remove the old tank. Sounds great! But then there was a catch, because my existing unit was a gravity fed unit I would incur additional costs for new valvewear and roof to external pipework. Even with these upfront charges ($649), I decided it was still a good deal and s...igned up. After a very long wait (approx 7 weeks) I finally had the unit installed. But sure enough, there was now even more hidden additional costs! Now I need a new power circuit for an additional $250, even though my switchboard has been upgraded less than 6 months ago? How did $0 now become $899? Then I actually sat down and researched the amount of REC's these units get and the amount of money the company gets back, aswell as the Renewal energy target incentives, These guys are basically charging upwards of $3k for these imported chinese units? What a rip off, wish I had gone with another company. One last thing, READ THE TERMS AND CONDITIONS!!! they basically state if anything doesn't go right with install or REC's can't be claimed or similar, you are liable for FULL INSTALL! Buyers beware.
To early to know
Working ok poor communication on installation between information booklet and installers had to relocate from original location to another unsuitable area
Lack of water piping to stop water running down house wall from top of tank outlets
Questions & Answers
We have a MideaHeat pump hot water system at a holiday property which is unoccupied for weeks at a time. I contacted Chromagen about whether it was ok to turn off the system when away and was told that this was ok as long as we were prepared to wait 4-5 hours for it to heat up when we turned it back on again. Looking at the manual online in the caution section it seems to advise against doing this. Can you clarify this issue?
They stuff up after time and your power bill goes sky high
Can someone give me a phone number so I can ring them
Hi. I will be absent from home for five months.
What is the best way to turn off the unit? Does it need to be drained? We live in a tropical climate.
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