Installed by cowboys
Does not meet electrical standards information from electrical inspector.
RCD not installed. Isolator underrated only 20A units use 29.5A.Tried to contact company no response. Rang 4 times gave up finally gave up.
Purchased in March 2021 at Chromagen Australia for $200.00.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
No hot water to en-suite
The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.
Purchased in July 2020 at On line.
Great Product, Terrific Service
We are a two person household, meets all of our needs perfectly. Water is consistently hot and there is very little noise coming from the unit. Disappointed that Bunnings sold us an 8 year old unit, but it is performing very well. Had to contact Chromagen for an initial leakage problem, but this was very quickly sorted, their service was commendable.
Purchased in April 2020 at Bunnings Warehouse for $2,069.00.
Poor Quality: Won't last long term
I purchased this unit in 2014, the system has worked well since then and is economical. Where it falls short is the build quality, at this point all exposed plastics are degraded, the top lid of the unit warped within the first few months. After 5 years all the seals are degrading and cracking, same with the top of the unit. It is still working for now but having spoken to plumbers and had a visit, the seals cannot be fixed. Dealing with Chromagen they simply sent someone out to visit who charged for the site visit (no advice from Chromagen tha...t this would occur) and their plumber blames the original installer. Hard to prove this 5 years on, especially when the seals are faded and cracked. Original installer and inspector just advise to purchase a new unit, was told earlier units had bad UV rating but doesn't help me now! Avoid and pay a bit more for a better unit.
Purchased in October 2014 at Infinite Energy for $1,999.00.
Splutters when first turned on hedge called a few times awaiting for some one to come and look at it other than that very efficient heating system nice hot water
Purchased in March 2019 for $99.00.
Good hot water service.
Bought May 2019 with some rebate, it cost $799. Replaced Rheem 325 heat pump that was unreliable. Really energy efficient during warm months and serviceable during cold months. So far a definite pass mark.
Purchased in May 2018 for $799.00.
Insulation is poor so the thing actually costs you more
I got one of these recently to replace a Dux unit that was out of warranty and Dux just didnt want to fix it even if I was offering to pay. Dux are so useless they design units they are redundant - so much for 'sustainability'. Anyway this unit is somewhat quieter but has WOEFUL insulation. I have set the timer for it to run from 8 am to 8pm, this morning when I got up, water was at 30C!! My Dux was so well insulated at least it reattained heat when it switched off overnight/. This is system is better as a pool heater than a domestic HotWater system. It's not such a 'smart' system if you have to keep it on all day to keep sustainable hot water. Big FAIL Chromagen.
Serious Design Flaws
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water wa...y above 60c for it to be warm enough 20 hrs later. Heat loss is just terrible compared with my old straight electric Rheem. Thirdly, and most importantly to me, if you have it set to 'Economy Mode' then that's where you'd want it to stay, bearing in mind that you no longer have 'cheap' overnight electricity tariff because it is a heat pump and not only a standard resistive load element heater like your previous, so therefore cannot work efficiently at night and has been wired directly to your FULL price tariff during the day. Your new 'smart' meter no more recognizes your new heat pump water heater than an electric oven or electric bar heater. Not so 'smart' for you and very 'smart' for your power provider. Now whenever the parameters of the heat pump aren't met and the ambient temperature (the air temp around it - and you) is outside of normal running temp i.e. 40c then it switches to "eHeater mode" without you even knowing it (no one is going to be standing in front of the heater watching the panel to see if this occurs).
So far, so good
So far, so good. I had the Midea 170 litre heat pump installed a week ago. The plumber and the electrician were both excellent.They were friendly and efficient and the installation was complete early in the afternoon. The unit is very quiet when operating and hardly starts up during the day. I replaced an old electric ceiling unit with the Midea so I will be interested to see my next power bill.
Read the terms and conditions!!!
Like anything in this world, if it sounds to good to be true it probably is. When enquiring about this $0 dollar hotwater changeover offer by Chromagen, I was informed it was completely free. Rebates take care of everything! All plumbing, all electrical and they would drain and remove the old tank. Sounds great! But then there was a catch, because my existing unit was a gravity fed unit I would incur additional costs for new valvewear and roof to external pipework. Even with these upfront charges ($649), I decided it was still a good deal and s...igned up. After a very long wait (approx 7 weeks) I finally had the unit installed. But sure enough, there was now even more hidden additional costs! Now I need a new power circuit for an additional $250, even though my switchboard has been upgraded less than 6 months ago? How did $0 now become $899? Then I actually sat down and researched the amount of REC's these units get and the amount of money the company gets back, aswell as the Renewal energy target incentives, These guys are basically charging upwards of $3k for these imported chinese units? What a rip off, wish I had gone with another company. One last thing, READ THE TERMS AND CONDITIONS!!! they basically state if anything doesn't go right with install or REC's can't be claimed or similar, you are liable for FULL INSTALL! Buyers beware.
Quite an improvement over the electric gravity feed hot water system.
We may not have had this unit installed were it not for the government incentives. The unit has exceeded our expectations .The 170 L unit stores More than enough for three to four people.The water temperature is perfect and pressure adequate given we work off tanks and pumps.
The installation was carried out efficiently by two skilled and friendly tradesmen.I have recommended Chromegen to friends as a consequence of my positive experience .
I upgraded from a very old electric HWS. Like so many others, I was persuaded by the Government rebate on this unit to proceed with the purchase. I know it is a lot more energy efficient than my old HWS and that makes me feel good. The installation went ahead without any problems and I recommend this unit highly.
Questions & Answers
We have a MideaHeat pump hot water system at a holiday property which is unoccupied for weeks at a time. I contacted Chromagen about whether it was ok to turn off the system when away and was told that this was ok as long as we were prepared to wait 4-5 hours for it to heat up when we turned it back on again. Looking at the manual online in the caution section it seems to advise against doing this. Can you clarify this issue?
They stuff up after time and your power bill goes sky high
Can someone give me a phone number so I can ring them
Hi. I will be absent from home for five months.
What is the best way to turn off the unit? Does it need to be drained? We live in a tropical climate.
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