Installed by cowboys
Does not meet electrical standards information from electrical inspector.
RCD not installed. Isolator underrated only 20A units use 29.5A.Tried to contact company no response. Rang 4 times gave up finally gave up.
Purchased in March 2021 at Chromagen Australia for $200.00.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
Fantastic unit to get us off gas.
We had this installed 2 days ago. It's a very cool looking unit and makes as much noise as your fridge, 48 decibels. The quality looks good and the plumber and sparky said that the unit is high quality and that they have never had a call out to fix one, in their experience. They also said not to worry about setting the timer as to let the thermostat regulate the compressor cycles, as to have constant hot water. Each to their own, but I'm just doing what they suggested for now. The annual running costs for the heat pump will be under half of wha...t our old gas storage used according to the 'Australian energy foundation' website. I'm pretty pleased about that. We're climate conscious, so it was a good step to make our home gas free. Natural gas is methane which, when burnt releases CO2. Also, I believe that gas prices will always rise in the future, whereas power and renewables will continue to fall. Note that if you wish to swap out an old gas storage unit, you will need a new 20 amp circuit and cable, run in from your fuse box to the unit itself. In Victoria, the Midea 170 cost us $999, with an added cost of $70 to take the old unit away. If you have an existing Electric hot water unit, your total cost for the installation and the unit will be Zero! I wish that I knew about these things years ago.
Purchased in December 2020 at Chromagen Australia for $1,068.00.
Rapid heat up, minimal noise, small spatial footprint and energy efficient. Easy to use, and relatively low cost. Very happy. Sits on a big hill in a coastal environment so harsh setting.
Purchased in April 2019.
We wen without hot water for 12 days and no one showed up until Alex and moe called and said they be here tonight they showed up and fixed the problem not just great service but reall nice men who know what they are doing and I’m so happy of what they did tonight for me they deserve more than what they get as they are good at there job I’m very happy with them
And thank you again moe and Alex
Purchased in February 2017.
Best thing that we have done
We have 2 x 170 litre systems, one for the house & one for Granny flat. Best thing we have done, never run out of water. On a 6 degree night with the grandkids staying over the water temperature got down to 41 degrees, by morning it was back up to 61 degrees. I was impressed.
Purchased in December 2019 at Chromagen.
No hot water to en-suite
The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.
Purchased in July 2020 at On line.
Wish I'd heard about it sooner
Was contacted by the hot water company a few months ago and was put onto this new type of system and have noticed a massive difference on my latest quarterly bill. easily saved myself nearly $200 and only thing I've changed is my hot water system. work great for myself, the hubby and two teenage girls, havent run out of water once yet! wish I'd know about this years ago lol
Purchased in March 2020 at hot water co for $298.00.
Poor Quality: Won't last long term
I purchased this unit in 2014, the system has worked well since then and is economical. Where it falls short is the build quality, at this point all exposed plastics are degraded, the top lid of the unit warped within the first few months. After 5 years all the seals are degrading and cracking, same with the top of the unit. It is still working for now but having spoken to plumbers and had a visit, the seals cannot be fixed. Dealing with Chromagen they simply sent someone out to visit who charged for the site visit (no advice from Chromagen tha...t this would occur) and their plumber blames the original installer. Hard to prove this 5 years on, especially when the seals are faded and cracked. Original installer and inspector just advise to purchase a new unit, was told earlier units had bad UV rating but doesn't help me now! Avoid and pay a bit more for a better unit.
Purchased in October 2014 at Infinite Energy for $1,999.00.
Glad I made the switch to a hot water heat pump
After much contemplation and research I decided to install a Midea 170L hot water heat pump for a household of two adults. (Replaced a leaking 130L electric heater)
Installed in December 2019 and have seen a 40% reduction in electricity usage through the Energy Australia app. The unit is set to heat to 60deg C to heat on the inbuilt timer from 12noon -5pm.
The temperature of the water held in the tank gradually decreases over the day till the next heating cycle. The true test will be in winter when the ambient temperature drops drastically ove...
Purchased in December 2019 at Harvest Hot Water Canberra for $2,500.00.
Savings on power bill
The unit is brilliant and the water is always hot and plentiful, even when we have guests staying. We have also noticed a big reduction in our electricity bill which is a great bonus.
Purchased in April 2018.
The reviewer stated that an incentive was offered for this review
Very happy, thank you!
I had one put in at my retirement home. 7 month ago. very happy, thank you!
my electricity bill net down a bit, every dollar helps, especially on a pension.
Purchased in August 2018 at Chromagen Australia.
very capable product
We have been using the 170L heat pump over 6 months. It easily meets our daily hot water usage (2 adults with 1 child, 2 showers a day for adults and 1 shower for child, plus kitchen and laundry, and occasionally having 1-2 guests ). Never failed to deliver continuous hot water so far. Have not touched control pad since installation and was told the newer models do not have the 'reset after blackout' issues any more. The price seemed to be dramatically cheaper than some of the top rankers on the heat-pump review page, so I reckon it is offering wonderful value.
Purchased in March 2018 at Chromagen Australia.
wonderful unit, for 3 people
It's really a good unit 170litres Midea, the only thing is when there's a power cut have to reset temp in middle of night for water otherwise cold shower in morning, and have to reset clock on unit like you do on microwave when power comes on.
Purchased in February 2019 for $499.00.
A great investment for our future - read for real feedback
Had this for a month now.
Installation was a straight swap for our old system (that was connected to Off Peak / Controlled load).
Which off course you cannot do with this unit.
(Power is not available to the unit if not connected)
6 days after it was installed we had the install of our 6Kw solar completed and are running it (in compressor mode) for free on the panels.
Only two users in the house, heat the water to 65 degrees (max that you can do on comp mode) and have no issues with looking at running out of water.
The best investment we’ve ever made
This has to be the best investment we’ve ever made! I don’t understand the bad reviews - we’ve had this unit for over 12 months with no issues whatsoever. Delivery and installation were faultless. Our electricity bills have been halved and we are singing this product’s praises to everyone we encounter!
Insulation is poor so the thing actually costs you more
I got one of these recently to replace a Dux unit that was out of warranty and Dux just didnt want to fix it even if I was offering to pay. Dux are so useless they design units they are redundant - so much for 'sustainability'. Anyway this unit is somewhat quieter but has WOEFUL insulation. I have set the timer for it to run from 8 am to 8pm, this morning when I got up, water was at 30C!! My Dux was so well insulated at least it reattained heat when it switched off overnight/. This is system is better as a pool heater than a domestic HotWater system. It's not such a 'smart' system if you have to keep it on all day to keep sustainable hot water. Big FAIL Chromagen.
Serious Design Flaws
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water wa...y above 60c for it to be warm enough 20 hrs later. Heat loss is just terrible compared with my old straight electric Rheem. Thirdly, and most importantly to me, if you have it set to 'Economy Mode' then that's where you'd want it to stay, bearing in mind that you no longer have 'cheap' overnight electricity tariff because it is a heat pump and not only a standard resistive load element heater like your previous, so therefore cannot work efficiently at night and has been wired directly to your FULL price tariff during the day. Your new 'smart' meter no more recognizes your new heat pump water heater than an electric oven or electric bar heater. Not so 'smart' for you and very 'smart' for your power provider. Now whenever the parameters of the heat pump aren't met and the ambient temperature (the air temp around it - and you) is outside of normal running temp i.e. 40c then it switches to "eHeater mode" without you even knowing it (no one is going to be standing in front of the heater watching the panel to see if this occurs).
Very happy with the service we received after a problem was detected ‘ notified them on FB and they rang me that day, no fuss tradies and simply set it on economy mode without the timer and away it goes, I’ve recommended it to friends and they are going on with it to. Great system
Recommend it to everyone
I think the people giving bad reviews are either on the receiving end of faulty installation or a faulty product, because we have been running the 170L model since 2106 and and have never had a problem. I suggest you download the manual and have a look at what you are doing wrong? Our household fluctuates between 3-5 adults and 1 child. We are able to shower twice a day, and take baths, run a dishwasher and wash up. We have only run out of hot water once after an excessively long shower (ridiculous) was taken by a guest at night.
Questions & Answers
Just got our system put in , and wondering does the fan continue all the time or does it turn off ?
We have a MideaHeat pump hot water system at a holiday property which is unoccupied for weeks at a time. I contacted Chromagen about whether it was ok to turn off the system when away and was told that this was ok as long as we were prepared to wait 4-5 hours for it to heat up when we turned it back on again. Looking at the manual online in the caution section it seems to advise against doing this. Can you clarify this issue?
They stuff up after time and your power bill goes sky high
Can someone give me a phone number so I can ring them
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