Do not buy chromagen ever or a heat pump from any company. Standard electric
Plumber in Brisbane, heat pumps have too many parts that can break. People selling Chromagen are scammers they know the tanks are rubbish. Is money more important than being a good person? A chromagen tanks do not last long.
BUYER BEWARE - DO YOUR RESEARCH
I did what was recommended and arranged for a service call at the five year mark for the anodes to be replaced on our Midea Heat Pump. The authorised service guy in Perth came out and said the anodes are stuck in place and he cannot remove them. He said he has been in touch with the manufacturer, Chromagen Australia and they haven’t responded other than it is now out of warranty for any parts that may be faulty etc. It's ridiculous when the unit cannot be serviced because parts are stuck through no fault of the customer and the manufacturer tak...es no responsibility. They have offered to sell me a new Heat Pump when this one is just out of warranty - no thanks. What you save on electric after just over just 5-years use doesn't warrant the upgrade to a heat pump. Maybe watch this video https://www.google.com/search?q=chromagen+anode&source=lmns&tbm=vid&bih=782&biw=412&client=ms-android-samsung-ss&prmd=sinv&hl=en-GB&sa=X&ved=2ahUKEwjAutT63J3xAhUaGnIKHSkaAQcQ_AUoBHoECAAQBw#fpstate=ive&vld=cid:670d36a9,vid:X2--CwLUxhk,st:0 and then compare the reviews with EvoHeat Evo270 before purchasing.
Purchased in February 2016.
Just copes with 3/ 4 showers day if quick and one lot of dishes .. if Power goes out you have to reset it , had mine just on two years and now I have to keep manually setting to heat water ,it will cost me travel tine plus parts and labour costs. Not happy as i live130 ks away from nearest service centre.
If there was zero star I would give zero. It died in 6yrs.Had issue when it was a year old. Will not recommend this product. I had to spend $4938 to put a new one. Very disappointed, the company doesn't wanna know about it. Called them few times.
A great power saver
We have had our Midea operating for a year now The installers were great, took away the old unit and all the packaging. Any issues later were quickly dealt with. Unit ran quietly and smoothly with adequate hot water for our needs, couldn't be happier with the product
noisy, sucks power like crazy, fan almost constantly running. leaking water worried about my power bill now
noisy, sucks power like crazy, leaks water, fan always on. big and bulky. only bonus it looks good. doubt its saving me money like we were told. wish i stayed with my old heater
Purchased in February 2021 for $700.00.
The noise from the pump is driving me crazy!
I wish I had stuck with my old hot water service! Now that the weather is cooler the pump is going a lot and I find the noise annoying. Is anyone else finding this?
Purchased in July 2020.
This thing is terrible!!
We're a family of 5 and after 3 short shower its empty and takes 3-5hrs to get back to temp. After the install they left all the rubbish and the old hot water units which have holes in them and are unuseable. When we tried to contact product support they gave us the run around and would not answer our phone calls or emails.
Purchased in August 2020 for $900.00.
Installed by cowboys
Does not meet electrical standards information from electrical inspector.
RCD not installed. Isolator underrated only 20A units use 29.5A.Tried to contact company no response. Rang 4 times gave up finally gave up.
Purchased in March 2021 at Chromagen Australia for $200.00.
Was a good unt to start with but when the hot water sytem uses $1500 of electrity i begin to wonder how they are
Chromagen is a very dodgy company beware if you are considering get a hotwater sytem through them they sighn you up and dont wish to no about you after that
Purchased in January 2018.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
Cheap crap unit
I bought this system off Greenlogic solar over 2 years ago and the tank had a error on the system i called up the manufacturer and Greenlogic and they both want a $190 call out fee plus extra money for parts to fix the unit that should be under warranty, try avoid this unit and go for something else
Purchased in January 2019 for $1,600.00.
Fantastic unit to get us off gas.
We had this installed 2 days ago. It's a very cool looking unit and makes as much noise as your fridge, 48 decibels. The quality looks good and the plumber and sparky said that the unit is high quality and that they have never had a call out to fix one, in their experience. They also said not to worry about setting the timer as to let the thermostat regulate the compressor cycles, as to have constant hot water. Each to their own, but I'm just doing what they suggested for now. The annual running costs for the heat pump will be under half of wha...t our old gas storage used according to the 'Australian energy foundation' website. I'm pretty pleased about that. We're climate conscious, so it was a good step to make our home gas free. Natural gas is methane which, when burnt releases CO2. Also, I believe that gas prices will always rise in the future, whereas power and renewables will continue to fall. Note that if you wish to swap out an old gas storage unit, you will need a new 20 amp circuit and cable, run in from your fuse box to the unit itself. In Victoria, the Midea 170 cost us $999, with an added cost of $70 to take the old unit away. If you have an existing Electric hot water unit, your total cost for the installation and the unit will be Zero! I wish that I knew about these things years ago.
Purchased in December 2020 at Chromagen Australia for $1,068.00.
Rapid heat up, minimal noise, small spatial footprint and energy efficient. Easy to use, and relatively low cost. Very happy. Sits on a big hill in a coastal environment so harsh setting.
Purchased in April 2019.
We wen without hot water for 12 days and no one showed up until Alex and moe called and said they be here tonight they showed up and fixed the problem not just great service but reall nice men who know what they are doing and I’m so happy of what they did tonight for me they deserve more than what they get as they are good at there job I’m very happy with them
And thank you again moe and Alex
Purchased in February 2017.
Questions & Answers
Unit switches on outside Time On - Time Off programming. Should this be happening?
Why is my hot water system is beeping?
What is the output temperature range of the smaller model?
Can it be 40 degrees?
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