F79 Fault 4 months out of warranty
I purchased the G6620 model dishwasher in November 2018, its now March 2021 and the F 79 fault appeared 4 months out of warranty. I am now in contact with Domayne to try and get the dishwasher fixed, and find a "Remedy based on my consumer rights" under Australian Consumer Law. This is the 2nd Miele dishwasher I have owned, the last one had a similiar fault and lasted 7 years, which is at least better that 2years. Very disappointed in the product given that i spent over $2000 on a so called quality product. The dishwasher has been very well l...ooked after, the filter is cleaned regularly, the dishes are wiped off or rinsed before going in the machine as we are on a biocycle septic system. I love the style of the dishwasher and the tray at the top. Up until today the machine has been very good, but now this problem which is a major repair. I am very disheartened by the quality of this machine, I do hope that Miele and Domayne will fix the problem. I will wait to see how they respond to my requests either the repairs or replacement of the dishwasher.
Purchased in November 2018 at Domayne QLD, Bundall for $2,034.00.
Great Machine when it works
When the machine works it is great. Cleans really well and is very quite. Machine installed 7 months ago. The error code F78 displayed and the machine refused to work. I contacted Miele emailing them. Two days later had not heard from them so rang. Booked a service that originally was not going to happen for 10 days but they were able to slot us in earlier when someone cancelled. The dishwasher worked when the technician came out. He did not do any testing (we now understand if he had checked the log using the diagnostic computer he cou...ld have identified the problems). Machine broke down again two days later. Booked another service. They did testing and picked up problem and said needed to order parts. We have been told the parts have arrived but can’t be installed until a technician becomes available. We now have not had use of the dishwasher for 5 weeks with no indication when we will see a technician. Miele keep saying that as it is under warranty we don’t have to pay. I just want a working dishwasher. Thought we would get more than 7 months from the machine before we started having trouble. Update. Miele contacted me directly. Apologised for the trouble we had been having. Had a new dishwasher delivered and installed and the broken one taken away. New machine has worked perfectly ever since. Well done Miele for apologising and fixing the problem. I would buy from them again.
Best dishwasher I had in over 30 years
We bought this machine 1.5 years ago following a disastrous experience with a new Bosch dishwasher which hardly dried, and had to be returned to the retailer. This machine is a joy to use, performs well in every regard, and drying is outstanding. I always knew that Miele was the best of the best, but shied away from buying one because of the price tag. Now I regret I did not buy one earlier. Friends of ours had owned a Miele dishwasher for nearly 20 years, when they needed their first spare part. It was still available! You will not find this with other manufacturers.
Purchased in March 2019 at Miele Online Shop for $1,709.00.
Wished I had read the reviews before purchase.
We purchased the machine July 2018. Problems started within the first 12 months; received the F78 error code. We followed the recommendations and the machine continued to work. During the last four months, we have regularly received the error code F78. Contacted Miele, it was going to be 8 days before a tech could review ($179 call out fee). Contacted another electrical service provider (whom Miele often distribute work to) and the tech was able to come today and reviewed the machine; a quote for the pump will be provided. After reading pr...evious comments on this page, we do not want to risk paying $500 - $1000 without a guarantee. We will wait for the quote, but we will not be spending $500 on this dishwasher. We (foolishly) did not look at the reviews on this machine prior to purchase and like other contributors, expected at least 10 years of hassle-free machine performance based on the Miele "promise". We are extremely disappointed with the machine reliability. We will not be purchasing another Miele appliance.
Purchased in July 2018 at Harvey Norman for $1,900.00.
Miele Dishwasher F78 error after 3 years, will never buy Miele again
Purchased Miele Dishwasher (model G 6620 SCU) in August 2017 for $1,699.00 and hoped to get years of trouble free service but unfortunately the dreaded F78 error came up after 3 years. Contacted Miele service and after being on hold for ever was advised that it would be a week before a Miele technician would come out to have a look at it. Anyway, organized for a technician to have a look at it and he advised the circulation pump has failed and will need to be replaced, the repair bill would be about $1000. There is no point in spending so much ...money on the repair, our previous dishwasher was less than half the price and gave us over 10 years of trouble free service. Apparently this is a very common fault with the Miele dishwasher, I have seen number of posts from other users who have had same experience. Very disappointed with Miele.
Purchased in August 2017 at Winning Appliances for $1,699.00.
NO MORE MIELE
Bought it at 2017, just 3 years, it shows F13, but we do everthing we and also ask the plumber to have a look, but it still doesn't work. The plumber said is the circulation pump problem. I contact with Miele, they need more than one week to arrange a technics ! I also saw it might cost 600 dollars, if I have those money, I can buy a new one, no one can gurantee the fixed dishwasher can work how long.
Purchased in June 2017 at Bing Lee for $1,699.00.
feel so sad and disappointed
We bought the dishwasher 2.5 years ago.i spend $1500 bcz I believe it will last long and no more on going experiences.. last year it showed error f79 and reset and it work fine and now again same error came but not able to fix it . Then call to Miele and explain them whole story. After payed $1500 just before 2 years now need to pay for $179 call out and don’t know how much more .. really very bad decision in my life ... bcz according the google search f 79 means need new pump which is near about $600 . Can’t believe they promise 20
Years and main part of the dishwasher failed just in 2 years .. finger cross
Purchased in January 2018 at Harvey Norman for $1,500.00.
F78 F78 F78 and F78 error
Had this Miele G6620 for 3 years, until it stopped working with F78 error that can't get rid of. Cleaning the filter and circulating pump impeller to no avail. However, the Miele dishwasher had cleaned the plates well comparing with our previous Asko that lasted 15 years. Will steer clear of Miele..
Purchased at Harvey Norman Big Buys.
We will never buy anything with Miele logo on it!
We bought the dishwasher 2.5 years ago. It stopped working the other week. Since it is out of warranty I found a former employee of Miele to come and have a look at it. According to the technician the circulation pump needs replacing. Contacted customer support , they offered to send a technician at $179 for a visit plus $30 for every half hour after the 1st 30 minutes plus the cost of part (around $600). I was advised by the retailer that Miele circulation pump has a 10 year warranty. Sent an email to complaints department and got no reply . Shocking service and even worse dishwasher. I will never ever buy anything from Miele again!
Purchased in February 2018 at Harvey Norman Retail Stores for $1,990.00.
Always leaves food on dishes
Our 2 drawer fisher and packel died so I thought I would try the Miele. What a mistake. The only way we can get a reasonable wash is to remove the filter basket, which quickly broke off anyway. The machine is so difficult to clean and the sprayers are impossible to unclog. I end up hand washing most of the time. The only good thing is it is quiet.
Purchased at Miele Online Shop for $2,000.00.
Not buying Miele again
We had 7 year old Miele front loader washing machine and dryer which were behaving perfectly, so when our 15 year old Kleenmaid dishwasher died we decided to go with the Miele G6620 SCU. Purchase of the dishwasher was in May 2017. Since that time the front loader died, broke it's heavy metal spindle arm off completely. Didn't have any concerns about the dishwasher, it was washing beautifully, very quiet, couldn't be happier until about 10 days ago when the F24 light came on. Only advice in the instructions is to call a Miele tech.
Warranty ra...n out May 2019 therefore we now have a service call of $179 for first 30 minutes, $34 for every 15 minutes thereafter plus parts. Canstar Blue Australia advises expected dishwasher life is 8 years. Given Miele's proud boast of longevity of products, they either need to rethink their boast or rethink their product. I'm very unhappy and won't even consider Miele for replacement appliances again.
Purchased in May 2017 at Harvey Norman Retail Stores - Appliances for $2,148.00.
A bit disappointed.
I’ve always had Bosch dishwashers and loved them. As we were building a new house with the kitchen in the living area I wanted a super quiet dishwasher. I have friends with Miele dishwashers and I’ve had to put my ear against them to see if they were running. This machine however is noisy. I can hear the water splashing and the motor whirring. Also some of my cutlery came out as dirty as it went in. I am really disappointed that I spent so much extra to get a Miele and it’s worse than the Dishlex we had to use while we were renting during the build process. I’m wondering if they forgot to put sound insulation in the door. I feel ripped off.
Purchased in December 2019 at Harvey Norman for $1,999.00.
Set up impossible
I took receipt of the dishwasher and needed to adjust the height. However the instructions for doing so are only in diagrams and inaccurate as to how the back legs are adjusted. The instructions appear to offer two options; 1) using a torx screwdriver or 2) pushing the bottom of the leg with a screw driver. Option 1 works with the front legs bit there is not torx screw on the back legs and the attempt to turn the leg with a screw driver doesn't work. The legs are firmly fixed in place and won't adjust.
Ringing support didn't help either. They...very unhelpfully sent me an Operating Manual on how to use the dishwasher. If only I could. Update: Mea culpa! I recently wrote a review about how difficult it was to adjust the back legs of the machine for height adjustment. After talking with someone at Harvey Norman, I got it right and realise the problem I was facing was all of my own fault for not understanding the picture instructions. The fact is that the back legs adjust using the front screws! Very convenient and much easier than what I thought I was meant to do.
Purchased in November 2019 at Harvey Norman for $2,099.00.
really great does a excellent clean every time
*very satisfied with all aspects of this dishwasher and its features
* yes i scrape and rinse dishes before putting dishwasher
*no the dishwasher never becomes clogged with food or debre as rinse plates before use
Purchased in March 2015 for $1,100.00.
The reviewer stated that an incentive was offered for this review
Very Happy with this machine.
Very Happy with this machine. Our last Miele lasted for 17 years. This model is user friendly, does a great job but we do scrape our dishes. Rack is versatile, easy to load and love the wine glass holder. Highly recommend this Meile dishwasher.
Purchased in July 2019 at Clewers of Clare for $1,599.00.
This Dishwasher has faults - but Miele have kindly helped me with the issue
Bought a G 6620 SCU to replace our Miele G 1142 SCU which we had for 11 years until the mother board died(previous other brands lasted longer). The G 6620 SCU fitted precisely into the same space, even the fixing screws lined up with the original holes. BUT beware-this new dishwasher has a door opening feature which opens 20 minutes before the cycle has finished to let out steam, which is destroying our timber work-make sure you have stainless steel or similar protection on the sides of the cabinets. The bottom wire mesh tray also has removable parts that keep falling off-I won't buy another Miele.
Update - a Miele representative got in contact with me, and showed me how to change the program so that the door doesn't open on each cycle.
Purchased in May 2019 for $1,799.00.
- G 6620 SCU (Built-Under)
Happy with our Miele G6620 SCU Dishwasher
The Miele G6620 SCU is an excellent dishwasher. I was initially apprehensive about spending so much, but it washes very well for both normal dishes and pots and pans, is quiet and is of a high quality. We highly recommend this machine.
The best yet
I purchased this dishwasher in Sept 2018 to replace my ailing Bosch. It is the quietest dishwasher I have ever owned. I love the cutlery tray configuration as it is so versatile. The quick power wash suits all but the most soiled, baked on pots and dishes. The longer washes are great for dealing with the more heavily soiled items. The drying is excellent, especially the way the door automatically props open and continues the drying cycle with the fan still going. All in all I am very pleased with this purchase. In addition the salesman at Bing Lee Belconnen was very helpful in showing the features of the various dishwashers and was not at all pushy.
- G 6620 SC (Freestanding)
Overpriced because it underperforms, with poor design and poor washing results. Will choose another
This was the top of the range free standing dishwasher that Miele had available. I waited until it went on special, so it was $1500 plus I paid for the 5 year warranty $250, total investment $1750. Stacking this dishwasher is not easy, it takes me forever to try to fit in a standard amount of washing because the design is so inflexible and things just don't fit in it. I rarely use plates, I use a lot of different sized bowls, pots, pans, jugs, glass and stainless steel water bottles, and round, square and rectangle glass containers and lids. Ev...en standard cereal bowls don't stack properly into it, they don't sit up, they fall on each other. It's very hard to get things to fit without wasting a lot of room in the process. Stacking cutlery, of which I use mainly spoons, teaspoons, and large cooking spoons is also cumbersome, it all doesn't fit easily. There is no place for different shapes and sizes, other than standard dishes, and if I stack things in the corners like a glass cup or along the edges like a chopping board, they don't get washed properly either, so I can't fill the dishwasher up like I used to be able to with my previous Bosch or the brand I had before that which was a Fisher and Paykel. It's just unbelievable how inflexible and poorly designed the racks are for a "premium" price point. And "yes Miele", I know where all the adjustable parts are, there's just not enough adjust-ability. The wash cycles take a long time which would be fine, but the clean is below standard for the cutlery rack and the bottom rack, and anything placed in corners. I always have to use the 70 degree intensive setting to get a decent clean, and I use Miele tabs or Finish, but get better results with Finish. When going from one cycle to the next, for the second wash, often the cycle won't start, so I have to jiggle and push the door until it starts. Trying to clean saucepans properly or use the gentle cycle for glasses or plastics, or the lightly soiled wash for delicates often won't clean everything properly. Cleaning out the filter properly (which I do after every wash to try to get the best wash out of a bad dishwasher each time) is tedious because of how it's designed, and trying to put it back together and back into dishwasher, is incredibly fiddly and frustrating. You can't see what goes where, I've marked it with laundry marker, but it keeps washing off of course. The instructions, youtube etc didn't shed light on the method at the time I bought it. Food often gets stuck in the spindle parts, and removing them and flushing them with water won't always flush the food out, and there is no way for me to pull the spindles apart to clean them out, they are closed so you can't open them, so I need to use tweezers and I've even tried using the vacuum cleaner to try to get food particles out but it usually just falls back into the spindle! I contacted Miele within 30 days of use to complain about the poor wash results, and to ask for a refund. The lady was rude to me and said that she could send someone out to show me how to stack the dishwasher. I told her that I wasn't happy with it and wanted a refund and that this is my 3rd dishwasher and the first time I've had poor results, pretty sure I know how to stack a dishwasher! She said if I sent the machine back, I'd have to pay a 20% restocking fee. With such rude and unfair customer support, I resolved to keep it due to the cost of restocking, and to sell it off when I move house in future. My previous dishwasher was a Bosch which lasted 7 years, but it washed well and was flexible with stacking, and I now wish I stuck with the brand. I thought Miele was a premiere brand, and I was going to deck out my whole house with this brand when I move, as I had thought I'd take this dishwasher with me and I bought their $750 vacuum cleaner and it seemed pretty good. But now I think it's just an overpriced and overrated brand name, with poor customer service and return policy. I'll be going back to Dyson for the next vacuum too! Miele, -never again!
Purchased in July 2017 at Miele Online Shop for $1,500.00.
- G 6620 SC (Freestanding)
Love having a dishwasher
Good dishwasher. Sometimes it doesn’t clean as well as I’d like but I think that could be from dodgy dishwasher tablets as it’s not consistent. Very quiet when in use which I love. Easy to clean. Doesn’t dry plastic dishes as well as I’d like but that’s only a minor issue.
Questions & Answers
Is the Miele G 6620 SC still a reliable model over BOSCH interms of performance?
I am planning to purchase this model with extended warranty from Harvey Norman hoping they will cover for any damages?
Most important thing to me is the performance. Appreciate your suggestion.
Do you use finish tabs, rinse aid and dishwasher cleaner? How does it compare to the Miele brand?
We get frequent power outages. When the power came back on, our old Miele dishwasher would resume operating from the point where it was when the power went off and just complete the cycle. The new 6620 just stops in its tracks. When the power resumes, the dishwasher is just sitting there and the cycle needs to be started all over again. This is a concern to me as we only have tank water and we need to be very careful with the amount of water we use. Added to this is the extra power and detergent used to wash the load all over again. Why did Miele change the system used in the old dishwasher? It seems a very retrograde step and certainly not very environmentally friendly. Is there any way around this?
My guess is your old one had a mechanical timer. The new ones would be electronic and thus loose their place after a power failure.
Thank you. I'll just have to live with it.
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or leave an enquiry via https://www.miele.com.au/domestic/contact-us-3073.htm and our team can assist you as soon as possible. Kind regards, Shane.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353 or leave an enquiry via https://www.miele.co.nz/domestic/contact-us-3071.htm .
|Category||Dishwashers and Built-in Dishwashers||Dishwashers and Freestanding Dishwashers||Dishwashers and Built-in Dishwashers|
|Features||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash, Foldable Racks, Half-Load Option and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display|
|Number of Place Settings||14|
|Water Rating||5 star(s)||5 star(s)||5 star(s)|
|Water Consumption||11.4 L/wash||11.4 L/wash||11.4 L/wash|
|Energy Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Energy Consumption||192 kWh per year||192 kWh per year||192 kWh per year|
|Control Panel Position||Front||Front||Front|
|Maximum Noise Level||43 db|
|Number of Programs||6||6||6|
|Colour / Finish||CleanSteel fascia||Brilliant White||CleanSteel|
|Dimensions||805 x 598 x 570 mm||845 x 598 x 600 mm||805 x 598 x 570 mm|
|Height Adjustment||65 mm||65 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
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