Wished I had read the reviews before purchase.
We purchased the machine July 2018. Problems started within the first 12 months; received the F78 error code. We followed the recommendations and the machine continued to work. During the last four months, we have regularly received the error code F78. Contacted Miele, it was going to be 8 days before a tech could review ($179 call out fee). Contacted another electrical service provider (whom Miele often distribute work to) and the tech was able to come today and reviewed the machine; a quote for the pump will be provided. After reading pr...evious comments on this page, we do not want to risk paying $500 - $1000 without a guarantee. We will wait for the quote, but we will not be spending $500 on this dishwasher. We (foolishly) did not look at the reviews on this machine prior to purchase and like other contributors, expected at least 10 years of hassle-free machine performance based on the Miele "promise". We are extremely disappointed with the machine reliability. We will not be purchasing another Miele appliance.
Purchased in July 2018 at Harvey Norman for $1,900.00.
Miele Dishwasher F78 error after 3 years, will never buy Miele again
Purchased Miele Dishwasher (model G 6620 SCU) in August 2017 for $1,699.00 and hoped to get years of trouble free service but unfortunately the dreaded F78 error came up after 3 years. Contacted Miele service and after being on hold for ever was advised that it would be a week before a Miele technician would come out to have a look at it. Anyway, organized for a technician to have a look at it and he advised the circulation pump has failed and will need to be replaced, the repair bill would be about $1000. There is no point in spending so much ...money on the repair, our previous dishwasher was less than half the price and gave us over 10 years of trouble free service. Apparently this is a very common fault with the Miele dishwasher, I have seen number of posts from other users who have had same experience. Very disappointed with Miele.
Purchased in August 2017 at Winning Appliances for $1,699.00.
NO MORE MIELE
Bought it at 2017, just 3 years, it shows F13, but we do everthing we and also ask the plumber to have a look, but it still doesn't work. The plumber said is the circulation pump problem. I contact with Miele, they need more than one week to arrange a technics ! I also saw it might cost 600 dollars, if I have those money, I can buy a new one, no one can gurantee the fixed dishwasher can work how long.
Purchased in June 2017 at Bing Lee for $1,699.00.
F78 F78 F78 and F78 error
Had this Miele G6620 for 3 years, until it stopped working with F78 error that can't get rid of. Cleaning the filter and circulating pump impeller to no avail. However, the Miele dishwasher had cleaned the plates well comparing with our previous Asko that lasted 15 years. Will steer clear of Miele..
Purchased at Harvey Norman Big Buys.
We will never buy anything with Miele logo on it!
We bought the dishwasher 2.5 years ago. It stopped working the other week. Since it is out of warranty I found a former employee of Miele to come and have a look at it. According to the technician the circulation pump needs replacing. Contacted customer support , they offered to send a technician at $179 for a visit plus $30 for every half hour after the 1st 30 minutes plus the cost of part (around $600). I was advised by the retailer that Miele circulation pump has a 10 year warranty. Sent an email to complaints department and got no reply . Shocking service and even worse dishwasher. I will never ever buy anything from Miele again!
Purchased in February 2018 at Harvey Norman Retail Stores for $1,990.00.
Not buying Miele again
We had 7 year old Miele front loader washing machine and dryer which were behaving perfectly, so when our 15 year old Kleenmaid dishwasher died we decided to go with the Miele G6620 SCU. Purchase of the dishwasher was in May 2017. Since that time the front loader died, broke it's heavy metal spindle arm off completely. Didn't have any concerns about the dishwasher, it was washing beautifully, very quiet, couldn't be happier until about 10 days ago when the F24 light came on. Only advice in the instructions is to call a Miele tech.
Warranty ra...n out May 2019 therefore we now have a service call of $179 for first 30 minutes, $34 for every 15 minutes thereafter plus parts. Canstar Blue Australia advises expected dishwasher life is 8 years. Given Miele's proud boast of longevity of products, they either need to rethink their boast or rethink their product. I'm very unhappy and won't even consider Miele for replacement appliances again.
Purchased in May 2017 at Harvey Norman Retail Stores - Appliances for $2,148.00.
- G 6620 SC (Freestanding)
Overpriced because it underperforms, with poor design and poor washing results. Will choose another
This was the top of the range free standing dishwasher that Miele had available. I waited until it went on special, so it was $1500 plus I paid for the 5 year warranty $250, total investment $1750. Stacking this dishwasher is not easy, it takes me forever to try to fit in a standard amount of washing because the design is so inflexible and things just don't fit in it. I rarely use plates, I use a lot of different sized bowls, pots, pans, jugs, glass and stainless steel water bottles, and round, square and rectangle glass containers and lids. Ev...en standard cereal bowls don't stack properly into it, they don't sit up, they fall on each other. It's very hard to get things to fit without wasting a lot of room in the process. Stacking cutlery, of which I use mainly spoons, teaspoons, and large cooking spoons is also cumbersome, it all doesn't fit easily. There is no place for different shapes and sizes, other than standard dishes, and if I stack things in the corners like a glass cup or along the edges like a chopping board, they don't get washed properly either, so I can't fill the dishwasher up like I used to be able to with my previous Bosch or the brand I had before that which was a Fisher and Paykel. It's just unbelievable how inflexible and poorly designed the racks are for a "premium" price point. And "yes Miele", I know where all the adjustable parts are, there's just not enough adjust-ability. The wash cycles take a long time which would be fine, but the clean is below standard for the cutlery rack and the bottom rack, and anything placed in corners. I always have to use the 70 degree intensive setting to get a decent clean, and I use Miele tabs or Finish, but get better results with Finish. When going from one cycle to the next, for the second wash, often the cycle won't start, so I have to jiggle and push the door until it starts. Trying to clean saucepans properly or use the gentle cycle for glasses or plastics, or the lightly soiled wash for delicates often won't clean everything properly. Cleaning out the filter properly (which I do after every wash to try to get the best wash out of a bad dishwasher each time) is tedious because of how it's designed, and trying to put it back together and back into dishwasher, is incredibly fiddly and frustrating. You can't see what goes where, I've marked it with laundry marker, but it keeps washing off of course. The instructions, youtube etc didn't shed light on the method at the time I bought it. Food often gets stuck in the spindle parts, and removing them and flushing them with water won't always flush the food out, and there is no way for me to pull the spindles apart to clean them out, they are closed so you can't open them, so I need to use tweezers and I've even tried using the vacuum cleaner to try to get food particles out but it usually just falls back into the spindle! I contacted Miele within 30 days of use to complain about the poor wash results, and to ask for a refund. The lady was rude to me and said that she could send someone out to show me how to stack the dishwasher. I told her that I wasn't happy with it and wanted a refund and that this is my 3rd dishwasher and the first time I've had poor results, pretty sure I know how to stack a dishwasher! She said if I sent the machine back, I'd have to pay a 20% restocking fee. With such rude and unfair customer support, I resolved to keep it due to the cost of restocking, and to sell it off when I move house in future. My previous dishwasher was a Bosch which lasted 7 years, but it washed well and was flexible with stacking, and I now wish I stuck with the brand. I thought Miele was a premiere brand, and I was going to deck out my whole house with this brand when I move, as I had thought I'd take this dishwasher with me and I bought their $750 vacuum cleaner and it seemed pretty good. But now I think it's just an overpriced and overrated brand name, with poor customer service and return policy. I'll be going back to Dyson for the next vacuum too! Miele, -never again!
Purchased in July 2017 at Miele Online Shop for $1,500.00.
- G 6620 SCi (Integrated)
Miele poor quality that does not last
We have many Miele products and there claim that they last 20 years is rubbish. Never again! Our 5 year old Miele dishwasher G5500SCI would not turn off. When the technician came out he said the motor was leaking cost to repair $800. So we decided to buy a new one Miele model G6620SCI. After 3 weeks we got the same error. Miele also damaged the kick boards and left them off. After 2 more visits they said they could not fit the kick boards back and we had to replace them at our cost? We are waiting to see what they offer.
Our Miele oven after 5...
Very, very similiar experience!
Our models are not identical, but the product experience is eerily similiar. In our case, our dinner plates will not stand up once you have placed three or more into the bottom draw. The plates are very standard size and shape (Royal Doulton). The slots allowed are too narrow and the plates literally spring out of their places and domino the other plates over. The clean is also quite average unless the intensive setting is used and even this will not always provide a thorough clean (Miele dishtabs). I have contacted Miele and whilst initially v...ery simpathetic have now become a tad aggressive. Have offered to except the machine back, minus 20% restocking fee! Had a Bosch machine before this and had no such complaints, regretably spent an aditional $1k for an inferior product and terrible customer support. Purchased from the Good Guys who were great to deal with as always, but their hands are tied concerning customer support with Miele products.
Questions & Answers
Is the Miele G 6620 SC still a reliable model over BOSCH interms of performance?
I am planning to purchase this model with extended warranty from Harvey Norman hoping they will cover for any damages?
Most important thing to me is the performance. Appreciate your suggestion.
Do you use finish tabs, rinse aid and dishwasher cleaner? How does it compare to the Miele brand?
We get frequent power outages. When the power came back on, our old Miele dishwasher would resume operating from the point where it was when the power went off and just complete the cycle. The new 6620 just stops in its tracks. When the power resumes, the dishwasher is just sitting there and the cycle needs to be started all over again. This is a concern to me as we only have tank water and we need to be very careful with the amount of water we use. Added to this is the extra power and detergent used to wash the load all over again. Why did Miele change the system used in the old dishwasher? It seems a very retrograde step and certainly not very environmentally friendly. Is there any way around this?
My guess is your old one had a mechanical timer. The new ones would be electronic and thus loose their place after a power failure.
Thank you. I'll just have to live with it.
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or leave an enquiry via https://www.miele.com.au/domestic/contact-us-3073.htm and our team can assist you as soon as possible. Kind regards, Shane.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353 or leave an enquiry via https://www.miele.co.nz/domestic/contact-us-3071.htm .
Get an answer from our members and Miele representatives
|Category||Dishwashers and Built-in Dishwashers||Dishwashers and Freestanding Dishwashers||Dishwashers and Built-in Dishwashers|
|Features||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash, Foldable Racks, Half-Load Option and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display|
|Number of Place Settings||14|
|Water Rating||5 star(s)||5 star(s)||5 star(s)|
|Water Consumption||11.4 L/wash||11.4 L/wash||11.4 L/wash|
|Energy Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Energy Consumption||192 kWh per year||192 kWh per year||192 kWh per year|
|Control Panel Position||Front||Front||Front|
|Maximum Noise Level||43 db|
|Number of Programs||6||6||6|
|Dimensions||805 x 598 x 570 mm||845 x 598 x 600 mm||805 x 598 x 570 mm|
|Height Adjustment||65 mm||65 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||CleanSteel fascia||Brilliant White||CleanSteel|
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