F79 Fault 4 months out of warranty
I purchased the G6620 model dishwasher in November 2018, its now March 2021 and the F 79 fault appeared 4 months out of warranty. I am now in contact with Domayne to try and get the dishwasher fixed, and find a "Remedy based on my consumer rights" under Australian Consumer Law. This is the 2nd Miele dishwasher I have owned, the last one had a similiar fault and lasted 7 years, which is at least better that 2years. Very disappointed in the product given that i spent over $2000 on a so called quality product. The dishwasher has been very well l...ooked after, the filter is cleaned regularly, the dishes are wiped off or rinsed before going in the machine as we are on a biocycle septic system. I love the style of the dishwasher and the tray at the top. Up until today the machine has been very good, but now this problem which is a major repair. I am very disheartened by the quality of this machine, I do hope that Miele and Domayne will fix the problem. I will wait to see how they respond to my requests either the repairs or replacement of the dishwasher.
Purchased in November 2018 at Domayne QLD, Bundall for $2,034.00.
Great Machine when it works
When the machine works it is great. Cleans really well and is very quite. Machine installed 7 months ago. The error code F78 displayed and the machine refused to work. I contacted Miele emailing them. Two days later had not heard from them so rang. Booked a service that originally was not going to happen for 10 days but they were able to slot us in earlier when someone cancelled. The dishwasher worked when the technician came out. He did not do any testing (we now understand if he had checked the log using the diagnostic computer he cou...ld have identified the problems). Machine broke down again two days later. Booked another service. They did testing and picked up problem and said needed to order parts. We have been told the parts have arrived but can’t be installed until a technician becomes available. We now have not had use of the dishwasher for 5 weeks with no indication when we will see a technician. Miele keep saying that as it is under warranty we don’t have to pay. I just want a working dishwasher. Thought we would get more than 7 months from the machine before we started having trouble. Update. Miele contacted me directly. Apologised for the trouble we had been having. Had a new dishwasher delivered and installed and the broken one taken away. New machine has worked perfectly ever since. Well done Miele for apologising and fixing the problem. I would buy from them again.
A bit disappointed.
I’ve always had Bosch dishwashers and loved them. As we were building a new house with the kitchen in the living area I wanted a super quiet dishwasher. I have friends with Miele dishwashers and I’ve had to put my ear against them to see if they were running. This machine however is noisy. I can hear the water splashing and the motor whirring. Also some of my cutlery came out as dirty as it went in. I am really disappointed that I spent so much extra to get a Miele and it’s worse than the Dishlex we had to use while we were renting during the build process. I’m wondering if they forgot to put sound insulation in the door. I feel ripped off.
Purchased in December 2019 at Harvey Norman for $1,999.00.
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Set up impossible
I took receipt of the dishwasher and needed to adjust the height. However the instructions for doing so are only in diagrams and inaccurate as to how the back legs are adjusted. The instructions appear to offer two options; 1) using a torx screwdriver or 2) pushing the bottom of the leg with a screw driver. Option 1 works with the front legs bit there is not torx screw on the back legs and the attempt to turn the leg with a screw driver doesn't work. The legs are firmly fixed in place and won't adjust.
Ringing support didn't help either. They...very unhelpfully sent me an Operating Manual on how to use the dishwasher. If only I could. Update: Mea culpa! I recently wrote a review about how difficult it was to adjust the back legs of the machine for height adjustment. After talking with someone at Harvey Norman, I got it right and realise the problem I was facing was all of my own fault for not understanding the picture instructions. The fact is that the back legs adjust using the front screws! Very convenient and much easier than what I thought I was meant to do.
Purchased in November 2019 at Harvey Norman for $2,099.00.
FAIR - UPDATED
We upgraded our 17 year old Asko for no other reason than the wife wanted Stainless (see our fridge purchase also!) We paid $2000, for a Swedish built machine instead of $1500 for the Czech assembled machine. We did have an open mind and our Asko had been brilliant. The manager at Harvey Norman did warn us that ANYTHING built today will not work as well as something built 17 years ago... and at the end of the day he was right. We have had issues with cleanliness of the cutlery shelf at the top with them coming out with food stuck between the li...ttle fingers that they sit in. The biggest disappointment is the length of the programmes. Up to 3 hours..... even the short quick programme is 54 minutes and does not heat the contents on completion so they do not dry and shine. It does the job but disappointed that you pay that extra for something 'special' only to be disappointed. I note they are down to $1750... no surprise. it is a nice quiet machine compared to our old Asko. UPDATE : Dec 2018 - a cherry pip got thru the filters and stopped the impeller. The service technician arrived and we discussed the performance which after 12 months is still about FAIR. I mentioned that we paid an extra $500 for a "made in Sweden" model instead of the Czech model. He advised that the model currently on sale for $999 has exactly the same internals as ours. Basically there is no difference between the 2 models...but the company thinks the salesmen are pitching a variation.... Ho Hum...
I have been a Miele customer ever since, 30 years. From dryer to almost everything in the house. Lately my dishwasher which is just 5 years old doesn't clean as it used to . It left grease and dirt on cutleries and plates. Repairer came had it fixed , replaced part but still have the same problem with water inlet. Repairer came again and said it needs a new computer part that thing where you press on and off that whole thing and it cost about $600 . I decided to just buy a new Miele dishwasher as I thought if there's a problem then it will be o...ngoing who knows . Maybe I was just unlucky to have bought a defective Miele product. Normally my Miele appliances lasted me 14 years. Yes it's quite and wash it clean but not my latest dishwasher. I still bought a new Miele dishwasher yesterday .
Fantastic integration - long run time
Cleans the dishes and cutlery really well but doesn’t dry as well I hope unless you open the door straight after the cycle ends.
Very long run time with each cycle on average lasting 2 hours.
Wonderfully large cutlery rack and really good size for big plates and bakeware. Very quiet
Questions & Answers
Is the Miele G 6620 SC still a reliable model over BOSCH interms of performance?
I am planning to purchase this model with extended warranty from Harvey Norman hoping they will cover for any damages?
Most important thing to me is the performance. Appreciate your suggestion.
Do you use finish tabs, rinse aid and dishwasher cleaner? How does it compare to the Miele brand?
We get frequent power outages. When the power came back on, our old Miele dishwasher would resume operating from the point where it was when the power went off and just complete the cycle. The new 6620 just stops in its tracks. When the power resumes, the dishwasher is just sitting there and the cycle needs to be started all over again. This is a concern to me as we only have tank water and we need to be very careful with the amount of water we use. Added to this is the extra power and detergent used to wash the load all over again. Why did Miele change the system used in the old dishwasher? It seems a very retrograde step and certainly not very environmentally friendly. Is there any way around this?
My guess is your old one had a mechanical timer. The new ones would be electronic and thus loose their place after a power failure.
Thank you. I'll just have to live with it.
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or leave an enquiry via https://www.miele.com.au/domestic/contact-us-3073.htm and our team can assist you as soon as possible. Kind regards, Shane.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353 or leave an enquiry via https://www.miele.co.nz/domestic/contact-us-3071.htm .
Get an answer from our members and Miele representatives
|Category||Dishwashers and Built-in Dishwashers||Dishwashers and Freestanding Dishwashers||Dishwashers and Built-in Dishwashers|
|Features||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash, Foldable Racks, Half-Load Option and Time Remaining Display||Child Lock, Cutlery Rack, Eco Mode/Wash and Time Remaining Display|
|Number of Place Settings||14|
|Water Rating||5 star(s)||5 star(s)||5 star(s)|
|Water Consumption||11.4 L/wash||11.4 L/wash||11.4 L/wash|
|Energy Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Energy Consumption||192 kWh per year||192 kWh per year||192 kWh per year|
|Control Panel Position||Front||Front||Front|
|Maximum Noise Level||43 db|
|Number of Programs||6||6||6|
|Dimensions||805 x 598 x 570 mm||845 x 598 x 600 mm||805 x 598 x 570 mm|
|Height Adjustment||65 mm||65 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||CleanSteel fascia||Brilliant White||CleanSteel|
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