Reviewer Photos & Videos
- K 12820 SD (White)
Miele K12820 SD & FN 12827S pigeon pair fridge & freezer handles flaw
In 2015 my wife and I bought all our appliance from Winning Appliance and trusted that their merchandise was worth the cost. So far all have been to the standard except the Miele Pigeon pair Fridge&Freezer.
Noticed a bent in the aluminium & steel handles and after taking them out I noticed that they’re about to break (cracks appearing in both of them but bigger and more noticeable on the freezer handle).
Really!! With that price tag, the handle cracks. I have searched on the web if this was a recurrent issue on this model and so it seems to...be. I know it’s been around 5 years but we are only 2 adults using them and we treat our goods impeccably. They still look new if it wasn’t for this particular design flaw. Miele should have done better. We’ve had in the past Westinghouse and other brands fridge and freezers which are still working without any issue but wanted to try the more ‘upmarket German brands’.
Purchased in August 2015 at Winning Appliances NSW, Redfern for $3,598.00.
Broken handle - disappointing Miele
Purchased in 2017 as a pigeon pair fridge and freezer. We’ve had continuous problems with water ponding and flowing onto the floor. The vacuum seal once the fridge door closes seems too strong combined with a flimsy handle design, if you go back to the fridge straight after closing the door it’s difficult to open..... However it was my 65yr old mother who snapped off the handle while visiting.
We purchased Miele thinking it was a quality brand - however I would only describe as a LEMON and poorly designed. Ultimately I regret the purchase.
Purchased at Harvey Norman Retail Stores - Appliances.
As with others here the poorly designed handle has broken. We were warned by the salesman when purchasing however as the fridge was to be used only by adults we thought it would be safe (his child had broken his). We have always been impressed with Miele, hence the purchase. OK at least it has lasted a few years so I sucked it up & went on line to the Miele Shop to order a new handle. They were there for $225.93 or I could get one through a reseller for $243. Put my details in to the Miele shopping cart but it would not accept my postcode (in N...SW)! It would appear Miele are pushing customers away to a dearer alternative supplier. I have now tried on 2 other computers with the same result. I would contact Miele direct but at the moment I am more than frustrated. I am now waiting for the handle on the matching freezer to break.
Purchased at Harvey Norman.
Very disappointed with top brand!
Water pools in the fridge regularly. Has leaked and swollen kitchen cabinet nearby. Freezes some items while others aren’t cold enough. If anything touches the back wall it pools water. We’ve always been very careful with handles as they looked bad design and cheap.....and now tonight it broke!!! And approx. $300 to replace! We thought the layout and design was good. We are very disappointed with performance. I’ll not be recommending.
Purchased at Brisbane Appliance Sales for $1,000.00.
The worst appliance we have ever purchased
Firstly, as reported by other people the handle breaks after 2 years and has to be replaced. We are 4 years in now and now the door rubbers have all perished and fallen apart. But worst of all, this fridge has a serious water issue. It has leaked water out the back, and over a few years ha completely destroyed our bamboo flooring. It’s going to coast thousands to replace. Complete disaster.
Purchased in December 2016.
So happy with the design (easy “cleanability”) and quality of our upright fridge/freezer combination.
Like others have mentioned, we did have an issue with one door handle. It deteriorated and eventually broke. But, even six years after purchase, Miele replaced at no cost to us.
I note that the new handle is more robust and so assume this issue has been addressed and should not deter anyone from making a purchase of this otherwise fabulous appliance.
Purchased at Harvey Norman.
I thought Miele was a quality brand but it seems it sources parts from the cheapest supplier
After a couple of years of domestic use the door handle broke off. The handle is poorly designed and constructed of cheap, thin cast metal. I replaced the door handle and this replacement handle has also now broken in the same place, despite careful use. A new handle is $250+. If you are thinking of buying Miele, add about $80 per year for handles to the running cost of Miele when comparing brands brands to buy. I am extremely disappointed as our Miele dishwashers have all been good.
Purchased in December 2013.
hate replacing door handles for Excesive cost
Just like others on here I'm not impressed that a door handle is so weak and it costs $200 + to replace. Iam not preparewd to keep paying out to replace the door handle every few years other than this issue the freezer is great. Makes me think I won't be buying Miele again.
Purchased in March 2015.
The reviewer stated that an incentive was offered for this review
Broken handle, split seal....terrible design from a quality brand
We have the Miele fridge freezer combo. As with a lot of other reviews of this product, the handle on the fridge has snapped. Not happy as this is an expensive fridge/freezer combo and meant to be a quality brand.
To add to this, due to the broken handle and obviously having to open the fridge still, the seal in the fridge now has a split and also needs to be replaced.
I would hesitate to purchase another Miele product.
Purchased at The Good Guys.
Fridge freezer pigeon pair
Handles have been replaced.
Constantly fills with water regardless of how much I clean
Doors are covered in rust spots
Fridge seals broken
Recommendations for replacement seals?
Food goes off too fast
Never buy Miele again☹️
Purchased in April 2015 at David Jones Retail Stores for $4,598.00.
Broken handles, seals and fills with water!
Our handles have snapped off, the fridge constantly fills with water, in spite of me regularly cleaning it and now the seals have cracked and broken. Am extremely dissatisfied with this fridge.
Purchased in January 2014 at Harvey Norman.
Great fridge, weak handle
Purchased the fridge freezer combo from Harvey Norman Mount Barker in 2016 when setting up house. We have been really pleased with the size/layout of the fridge, however the handle has snapped and won't open the fridge door now, really disappointed because the handle is so expensive to buy as a spare part. With a three year old and a new baby and all the costs that go along with that plus being a single income family this is a definite negative on the product. We now have to squeeze the seal to open the door.
Purchased in July 2016 at Harvey Norman for $2,000.00.
Great fridge horrible handle design
This is the 2nd handle in 5 years that has snapped on our fridge freezer combo. Our replacement handle for our freezer was $220 direct from Miele + installation. I would hesitate to purchase another fridge\Freezer is also about to snap. I think the fridge is fine otherwise.
Purchased in January 2016 at Ashgrove .
Problems with fridge and freezer handles
We’ve bought a houseful of Miele appliances. We are elderly and bought these for there supposed long life. We have 2 freezers and 1 fridge, steam iron, washer, steam oven, microwave etc etc
Our 2nd fridge / freezer handle has just broken and the third handle doesn’t look too good. These are expensive to replace and is definitely a design fault.
Other than the handles the fridge freezers are working well but we certainly would like Miele to look after us especially with the amount of money we’ve spent with them.
We have recommended Miele to others but not too sure now especially with the handle problems. Never happened to us before with cheaper fridges in our younger days
Buyer beware !
This fridge freezer pigeon pair is an absolute waste of money. DO NOT BUY ! Our handle broke soon after warranty and a with many others we were told it would cost around $200 to replace. The seal has cracked and it constantly leaks as it requires you to manually unblock the drain hole ! Complete disappointment! We had a Miele dishwasher and washing machine but those too ended up not lasting longer than 5 years. We will be steering clear of all Miele products hence forth.
Purchased at The Good Guys.
Questions & Answers
Hello, I am having a lot of trouble setting my freezer temperature and the manual doesn't specify. The freezer is making a very loud humming noise for the past two days after a clean and not sure how to set it back to normal freezer temperature.
Hi guys. Why is my fridge door not self-closing? I bought it only in Feb 2020.I keep finding our door left ajar by a couple of centimetres or less and back part of our fridge end up frosting. And there is nothing obstructing inside. And door is not filled with heavy items.
Why does the water, when drained from inside the fridge through the very small hole into the reservoir at the back, have trouble evaporating? It created a terrible smell that goes through our whole house, we liken it to a rotting corpse. We do regularly use a straw to clear the drain hole otherwise water gathers at the bottom of the fridge. We have to drag the fridge out every few weeks to soak the stagnant water up. Please advise on how this can be fixed.
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|Category||Upright Fridges / Refrigerators||Upright Fridges / Refrigerators|
|Dimensions||1850 x 600 x 630 mm||1850 x 600 x 630 mm|
|Energy Rating||2 star(s)||2 star(s)|
|Household Size||3-4 people||3-4 people|
|Features||Wine Rack||Wine Rack|
|Number of Shelves||5||5|
|Number of Fruit & Vegetable Bins||2||2|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||White|
|Total Capacity||405 L||405 L|
|Fridge Capacity||405 L||405 L|
|Release date||Apr 2011|
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