Error code E31 and F31 and less than 2.5 years of light use!
Just had to make a service call to Miele for our induction cooktop - otherwise has been very good, but just now, and of course just outside of the two year warranty period, it’s broken with a F31 and E31 error code. Miele charging $179 just for the visit is pretty disappointing too and unable to say if the service repairer would be out in days or even a few weeks?
I was hoping to get more than two years of light use out of Miele induction.... let’s hope it’s an easy and quick fix and perhaps Miele might surprise me with a customer focused goodwill gesture repair...
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Perfect induction cooktop for me
I have been very satisfied with my Miele induction cooktop ever since I had it installed. I used to have a Miele gas cooktop, but when renovating my house, decided to go off gas for the environmental and financial savings, and I couldn't be happier. The induction cooktop is even faster to boil water than gas, using the "boost" option, and once you learn what power level works for simmering your different sized pots, you have perfect and absolute control, and nothing ever boils over. I feel much more comfortable leaving the house with a stock...pot simmering on the induction cooktop versus gas. And cleaning up any spills on the glass surface is a breeze compared to trying to keep clean the iron hob and stainless steel of my old gas cooktop. I chose the basic, 3-burner model because I have never had four pots simultaneously cooking in my kitchen, and I find the three sizes cover all the pots I need. I only ever use the basic power settings or boost, haven't used timers or anything fancy, but for basic operation it is very simple and straightforward. I couldn't be happier with this purchase.
Very disappointing cook top definitely not for wok cooking
Miele cook top was chosen for our new build three years ago. The first one had faulty control where one zone would not go back to 0 but had to step down slowly. I thought it was a safety feature and left it a while before I realized that it was not. Took a while for repairman to come and when he did, he suggested that the motherboard needed replacing. Within 12 months? I protested to no avail and waited three weeks for the part to come from Australia. Shortly after, it played up the same way again with a couple more zones involved. Anothe...r repairman came and after much discussion with final approval from the top, the cook top was replaced after another long wait. The new cook top worked much like the previous one, only without the control fault. It is good for heating water, slow cooking but miserable in stir fry or pan fry. Even on 9 the heat is not enough to heat two tablespoons of oil sufficiently after a couple of minutes (in non-stick pan). When finally heated and vegetables put in, there will be a sizzle and everything simmers after that. I bought three different woks trying to create a real stir fry and none of them worked. Heats much better on stainless stain pan but sticks like mad. It is just not for stir fry. In the end I was given a single induction cook top by a friend who bought it at a department store in Hong Kong and it produces instant high heat for stir fry and pan fry. I am relying on that one now. Why pay so much more for Miele? Also the Miele cannot support two zones on 9. Big expensive mistake!
Good cooktop could be better
After having a Miele Induction cooktop in our last house and being totally happy with it we decided on another for our new kitchen renovation in this house. This time we decided to get the 3 burner instead of the 4 burner as being just two of us it would be enough. We bought model KM 6113. While I am still happy with Miele and the induction cooktop I wish we had spent a bit more and got the better 4 burner model. The touch controls on this model are sometimes really hard to get to work if your hands are even a little damp. Your fingers need to be absolutely dry or they wont work. With our last (more expensive) Miele Induction cooktop I didn't have this problem at all. That's my only criticism and once going it works a dream.
Very bad customer service brand unit (Only install within 2 weeks) fault and need to wait for 10 day
We have KM6113 installed two weeks ago. After couple of days it start having error 3E1 cannot cook at all This error keep happening randomly. We contact Miele they said could be neutral connotation if their tech come on site we might be charged. (They mention cost will be about $175 for the first 30 mins then $3 per minutes). It is better to have the installer to double check the connection. The electrician came back to check it is connected as per instruction. Contact Miele again they said they are very busy the earliest is 10 days after to have tech to inspect the "MIELE cooktop". My experience with their customer service is really bad.
Good cooktop - terrible user manual and control panel
This induction cooktop is okay. Bought it for an apartment where we couldn't get natural gas. Its much better than a ceramic electric cooktop, but after using this one for a few months we are both of the view that we still would prefer to have natural gas cooktop. The most disappointing negative for this cooktop is the user manual, which is so bad it is ridiculous. I suspect the manual was an afterthought, written by a non-professional with little understanding or experience of how to write for the customer's likely needs. "To use function x, p...ress this button and that button at the same time". Uh, ok. What does "function x" do for me? Why do I need it? And the other night we somehow managed to "lock" the cooktop by accidentally pressing two buttons simultaneously. I had to download the manual and search through it page after page (after hundreds of "safety" instructions like "don't submerge this cooktop under water" - which are only there to protect Miele from lawsuits) to find the section that told me how to unlock it. Apparently others are having the same problem with this cooktop. If you accidentally press buttons in some cryptic sequence, the cooktop apparently thinks you want to set a "timer" or something and it's impossible to figure out how to get out of that mode so you can cook something. I've gotten into the habit of walking to the fuse box and flipping the switch to power-off and power-on the cooktop. Restarting it like a laptop. Not a "user friendly" user interface.
Very expensive MISTAKE
We bought miele induction cooktop 8 years ago as we thought it was a good brand, how wrong we were $3000 does'nt buy what it use to. After waiting 17 DAYS for a service call only to be told it would cost nearly as much to buy a new one thats what we did. After cooking on a small gas stove for a month it was finally installed, worked ok for a week, yesterday got errors couldn't turn it off turned power off as per book instructions worked ok until this afternoon same thing happened. Rang miele 2 WEEK WAIT for another service (yay) they told my husband the errors are an installation problem, if that's true why are they listed in cooktop instruction book?
Lives up to expectations
I did lots of research on the best induction cooktop for price and so far this one lives up to all It's claims. I find the 3 variable size cooking areas really good for the full range of cooking and pan use. Plus it hasn't taken long to get used to the finger touch controls and work out what level is best to use with each of my pans.
older model still strong after 12 years
Expensive but cant fault it after 12 years still going strong. Hope I don't jinx it. Also have the oven and dishwasher all seem reliable. What else can I say I indicates while still hot and has child lock. Heats up quickly and has to a non professional chef adequate heat control.
I installed this cooktop into a new kitchen 3 years ago. The first one had an electrical fault and kept tripping all the switches as soon as it was installed by the electrician. Miele replaced it the next day, no questions asked, so I was very pleased with their customer service. The second one has worked fine ever since. I love the 3 zone cooking rings-they work well with my selection of cookware. It is very easy to use, although I have only ever used the basic functions, not some of the extra functions shown in the manual. It is far superior to the old electric cooktop I had (no natural gas where I live) and is very easy to clean (although I have to be gentler with pans so as not to scratch the glass cooktop).
Good cooktop but Meile service levels well below par
First I will give an overall review of the cooktop then explain the three stars. We installed this about 7 months ago and it worked fine at first. Heated up quickly with excellent temperature control. Miele also offered a cooking demonstration/class to help customers new to induction to understand how to use it effectively.
The three element configuration is OK although it doesn't always work out as well as we hoped especially when we have a large frypan in use and we do struggle to get the pans we want to use to fit on. The large zone also ...didn't work as well as we expected - we thought that you could put smaller pans on this however our experience is that they don't heat up very effectively. Overall though, we would have been satisfied with our choice of cooktop if the thing has kept working properly and Miele had been able to provide reasonable service levels. The initial problem was one of the elements would randomly switch off and the problem got worse to the point that the large element would nearly always turn off when heating up and the others would also frequently fault. The cooktop would trip out on an error code F31. It was usable but only just and very frustrating. OK, we know that sometimes appliances have faults so we called Miele expecting a high service level from a top end manufacturer - first available booking was in three weeks. I know WA stands for Wait Awhile but that is taking it too far. The serviceman turned up and he was very friendly and good, also checked our dishwasher and washing machine for fault codes and made some adjustments. His verdict was that our installers had not tightened the electrical connections to the elements properly so he fixed this, checked everything and left. That night the fault was still there so phoned Miele again and are now having to wait nearly another two weeks to see someone. They apologised for the delay and said they were planning to have more service people but that doesn't help us. A high level appliance needs to have much better service levels. When a service call fails to resolve the fault, the customer should be the highest priority for another service call! If our Miele washing machine broke down, would we have to wash clothes by hand for three weeks? Come on Miele, this isn't good enough. Heats up quickly, easy to clean, excellent temperature control Broke down after a few months and very long wait time to get a service call
Heats up so fast. Far better than gas. Good price too for a premium brand. Good variety of cooking zone sizes. Works fantastically with Le Creuset Cookware (Cast Iron). Even my Le Creuset Wok works brilliantly. Easy as to clean. All in all a great cooktop and highly recommend.
Speed, Easy to clean, precise control.
Questions & Answers
Miele induction 3 burner 60cm has died after 9 years. Never mind. Question is Miele 60cm or Neff 60 cm as a replacement?
Don't know a lot about Neff but I still love Miele and we've never had any troubles with our Miele appliances but not owned them for 9 years yet either. We have a Neff Dishwasher and its great but its also only about 18 months old.
I have no experience with Neff products, so I cannot comment. My Miele induction cooktop is 90cm. I think my previous report said it all about my experience with Miele. My previous gas cooktop, Gaggenau, lasted 23 years without a problem. May be that is why I feel so disappointed with my present cooktop.
How does the timer work? Does it just ring or does it turn off the cooking zone? Can each cooking zone be timed simultaneously or does it turn off the whole top?
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