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Miele Online Shop

Miele Online Shop

1.9 from 9 reviews · View Statistics

Reviews

1.9

9 reviews
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (2)
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Sue

Sue

  • 2 reviews
  • 2 likes

Bad service Miele

published

Washing machine bought from good guys but Miele controls it all. I have paid upfront so much money, Miele organised delivery next week but 2 days later said due to shipping it will be delayed. I have no washing machine for 5 weeks, they have my money and I still don't know when I will get it. It should be free delivery as they tell you one thing then change it. Don't book the delivery when you don't have stock. I have been running around to get my washing done every week.

Incentivised ReviewNo
1 comment
Miele
Miele representativeMiele
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Dishwasherless

DishwasherlessSouth East Queensland, QLD

If there was an option for less than one star I would've picked it

published

Ordered dishwasher online in September as old dishwasher broken and too expensive to fix - online shop didnt say it was out of stock. About two weeks later when it hadn't arrived rang them to see where it was "oh you should get it before Xmas". Just received text saying now mid January. Dont bother calling customer service as they cant help. Meanwhile they have my money and I have no dishwasher....

Incentivised ReviewNo
Return Claim MadeNo
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Amazing appliances, bad online shop

published

Same experience as everyone else here, was an error with my shipping details, getting it resolved was a right pain. No communication about my order, very slow to actually ship the item despite showing item in stock and order complete. But at the end of the day, I just put it down to the pain I must endure to have their truly amazing appliances in my home. If these issues bother you maybe you should consider buying through an agent like HN.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Miele
Miele representativeMiele
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RJH

RJHHobart

Similar Despatch issue

published

Similar experience to everyone else. Long wait to get through on phone. "Item will be despatched tomorrow" after waiting 3 weeks post order and receiving confirmation email on a 5 to 7 day delivery period.
For larger items suggest you go through an agent (any of the big elec retailers) prices are the same because Miele keep a tight reign on prices then the agent has to deal with Miele not you.

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Annoyed

AnnoyedMelbourne

Online Shop Terrible Service Beware

published

Ordered an expensive new vacuum cleaner using online shop, a week goes by and the system shows order completed. I ring, wait about 20 minutes on hold only to be told that my order “slipped through the cracks” !! I was assured that my vacuum would be sent the next day using Aus Post and I’d get a tracking number. A week later I call again, wait another 20 minutes plus and then a lady apologises that the vacuum still had not left the warehouse !!

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Michael H

Michael HCanberra, ACT

Same experience as Lee J

published
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Lee J

Lee JCanberra

Don't ignore the other reviews. After sales service is disgraceful.

published
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Aleks

AleksSydney

  • 3 reviews
  • 2 likes

Ordering online from Miele ... never again ... in fact it might even be Miele never again

published

Ordered a vacuum cleaner online, but month after the order and vacuum cleaner has not arrived. I received a text message a week or so after the order from Miele apologising for the delay and that they will ship it very soon ... called them a week ago. They told me it's in the warehouse marked for dispatch. Called today again and I got exactly the same answer ... it's in the warehouse marked for dispatch !!!
I have a feeling that I'll call them again next week and the item will still be in the warehouse, marked for dispatch.

I certainly hope that the vacuum cleaner is better than their online shopping experience ...

3 comments
Aleks
Aleks
Aleks
Aleks

And the saga continues. 10 days after my last post and 2 phone calls to Miele later still no vacuum cleaner or refund.

'Great' customer service !

Aleks
Aleks

It's done, I ended up getting my refund after lodging a PayPal dispute.

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George

GeorgePerth, WA

  • 21 reviews
  • 11 likes

Miele Shop

published

Very well laid out shop with all the models on display, staff are helpful and knowledgable. Delivery and installation were easy to arrange and very prompt. Other products were on display that could be used with the dishwasher such as salt and dishwasher tablets, plus accessories that fitted into the dishwasher.
Knowledgeable helpful staff, good range on display

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Questions & Answers

Jo Dick

Jo Dickasked

trying to redeem voucher on new washing machine Twin Do

1 answer
Miele
Miele representativeMiele

Hi Jo,
Thank you for your question. What is the issue when you try to redeem your voucher? If you could try again, please click the link below and enter your voucher code in UPPER CASE.

https://shop.miele.com.au/en/miele-product-types/accessories_ID/ultraphase-6-months-supply-zid10943140

Kind Regards
Joel

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