Reviewer Photos & Videos
A general review
As a happy customer of Milano, having spent $ 4,077.15 net lately, here is my Statement:
I have been dealing with your company, in particular with Julija, to great satisfaction
Julija went to extremes to find and then organize products I was focussed on.
People with such attention to detail, customer-care and follow up are VERY RARE to find.
Her reliability, care and individual personal care are unmatched.
I wish you, and especially Julija, happy and rewarding continuation of your good business....Business ethics............ a rare find nowadays. Respectfully Heinz
- Online Store
Impressive Replica Quality
I am a designer and have work internationally on many high-end projects where I dealt with the actual original designer-furniture. The replicas you can get from Milano Republic are as close and as good as the originals for fraction of their cost! I have ordered few items from them and none of my guests could notice any difference.
The sales service was very welcoming and patient with my barrage of enquiries. Once satisfied, I ordered online but elected to pick the order from the warehouse myself. Therefore, I cannot comment on the delivery proc...
Perfect product and service
I can't recommend Milano Furniture highly enough. Their website was easy to navigate and our table arrived exactly on schedule. The quality is fantastic and we've very happy with our purchase.
great products and customer service
I have purchased Ghost chair from Milano Republic. The quality and customer service was outstanding. Will buy again. My next purchase will be Eames lounge chair.
Great customer service
I purchased a specific chair for a photography shoot. I ordered with what I believed to be enough time for it to be couriered up from the Sydney warehouse to where I am on the Northern Beaches of Sydney (I was advised it would take up to 3 business days so I ordered it 6 business days before my shoot). I don't know what happened with the courier but there was some delay and the day before my shoot it was still at the courier depot. They were useless, and the best they could offer was to 'try to get it to me in the morning before my shoot', whic...h was cutting it way too fine. But the team at Milano really seemed to care about my predicament. Brian, who I think is the manager, put another chair from the warehouse in his car and personally drove 40 minutes to meet me and make sure I had it for my shoot. I don't know which courier company they used, but I recommend if you want something delivered quickly, to organise your own reliable courier when ordering from this company. I cannot fault Milano's customer service or manner though, they are all great humans to deal with, especially Julija and Brian. And the chair was exactly as I ordered.
Don't believe their delivery dates - 21 weeks and still waiting
I ordered two chairs from Milano Direct in the middle of December 2020. ETA was stated as 10 to 18 weeks. I'm still waiting 21 weeks later.
Milano Direct don't ship from Italy; shipping is from China, and the ETA is for the ship arriving in Sydney port, not unloaded, clear of customs and in their warehouse. This was confirmed to me by their director, but only when I contacted them, again, at 20 weeks, to ask them why I still hadn't been contacted about delivery.
I'm now at 21 weeks. I'm still waiting for confirmation of their ETA. Had I known Milano Republic were going to be at least 11 weeks late from their best delivery date, and I'd still be waiting 5 months after making payment, I'd have gone elsewhere.
- Online Store
Don’t touch this company with a bargepole
I ordered four Hans Wegner replica barstools and paid nearly $200 to have them delivered to Melbourne which was exorbitant. I was disappointed by the finish which looked cheap (the timber looked plastic-y with no grain) and found them unsuitable for my home. When I tried to return them (within the specified 7-14 days) I was told I could only receive a store credit minus nearly $400 for freight both ways. I explained I could accept forgoing cost of freight but wanted a refund as any further purchases would again attract a further $200 delivery -...meaning I would pay $600 delivery costs total for a dubious product. Other companies offer refunds or use discretion in these situations. This was a hugely disappointing and costly experience for a disappointing product and terrible service. You can buy a better quality Hans Wegner stool elsewhere - don’t purchase from Milano Republic.
- Online Store
Please stay away from this company! Worse in Australia! Bad products without service!
I wish I had came across this site before I purchased anything from Milano. If I have read other people's comments, I bet I won't have such bad experience. I bought 3 same stools from Milano, it took me 3 weeks to arrive after I emailed them asking for what had been going on! Also, I am living in apartment, the delivery man only delivered your furniture to front door of your building, meaning I have to carry all 3 big heavy boxes myself!
Secondly, what surprised me was one of the stool delivered to me was with the wrong height as you can see i...
Not what we were told....
The chairs we ordered arrived with chemical spills. How this was even sent for sale is beyond me. No reply when we queried it. Maybe like us, they're hoping this will just go away. Find someone else. Very disappointed.
Excellent service, excellent product
Our experience with Milano Republic is A+, serviced well and professional. We did not go on line but phoned and spoke with a young man called Chris who helped us with ordering an Eames white aniline leather chair and ottoman. We paid with credit card, got a confirmation and a week later the chair was at our place, 550 km north of Sydney. Super comfortable, looks lovely, and worth every penny. And to everyone complaining : this is a copy, people, if you want the real deal, pay 6000 dollars instead of the 1400. Simple as that. PS thank you, Chris, for your excellent service and patience. You went out of your way to send us one in stock, super fast, and in perfect condition.
PROMISED they had two rugs in stock and they did NOT very bad business
I ordered two rugs which i knew were being discontined and asked the sales rep to MAKE SURE they checked there was still some left. She assured me there were three left so i ordered two rugs. I ordered a larger rug in the same style and was then told the smaller rugs were in fact not in stock. I am now left with a larger rug and no smaller rug to match it in my entrance way. Either the sales rep assumed, lied or was just too lazy to actuallly do her job and check
Milano Republic Eames Chair
I bought an Eames Chair replica from Milano Republic. I would call it a Eames lookalike, No one in my family could sit in it for more than a minute. I would not recommend buying this without trying first. The chair shown on their site doesn't look like the one I received. I made my dissatisfaction know to the seller and they offered me a store credit shipping paid by me. The screw in floor protectors are missing so the chair is not useable. Stay away.
Very uncomfortable chair, not true to advertisement on Milano Republic Online Store
We received a Replica Eames Lounge Chair + Ottoman from Milano Republic Online store and found that the backrest of the chair is very upright compared the the online photos advertised on their website. We measured the angle and found that it is 10.5 degrees more upright than what the photo shows. We were concerned and asked if this was a fault with the chair however they responded and said there is nothing wrong with the chair. We then asked for a refund based on the fact that the online photos show a completely different back angle to the chai...r we received. They refused to honor a full refund and instead offered us a store credit but we have to pay for postage to return the chair from Adelaide to NSW. We are now liaising with ACCC for advice. Considering there is another post on Product Review with the same issue made 3 days ago we believe there is a manufacturing issue with the most recent batch of chairs they are currently importing I would personally stay clear from buying this chair.... For the time being anyway, until they sort out the manufacturing issue.
Eames lounge chair torture-chamber.
Recently acquired a premium leather replica Eames armchair from MR online. First the good - looks like a reasonable approximation of the real thing from afar and quality seems ok. Now for the bad- there are a few minor quibbles such as the ottoman not being secured to the base and the stain colour of the plywood shell being far too light however the biggest fault with this product is that it is so damned uncomfortable! After researching this ( http://midcenturycentral.com/the-best-eames-chair-replica/ ) I can only conclude that unlike the reall...y good rip-offs , the Milano Republic Eames lounge chair is constructed with the headrest set too far forward. This forces your head forward and you end up being hunched over in the seat rather than reclining comfortably as you do in the original. I cannot emphasise enough how unpleasant it is to sit in this chair. Other knock-offs used to counter this by offering a recline (or spring) mechanism which although not true to the original, actually improved the ergonomics of the chair. My advice is never buy one of the these from the internet unless you have first visited the showroom, checked the quality and tested the torture-chamber seating position for yourself.
Great product snd service
I have purchased wishbone chair and received in great order. We are very happy with the product as well as with customer service.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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