Reviewer Photos & Videos
Great product snd service
I have purchased wishbone chair and received in great order. We are very happy with the product as well as with customer service.
The reviewer stated that an incentive was offered for this review
After reading so many negative reviews, I took a risk and purchased from their Online Store, as they were the only company stocking the product. Had ZERO issues throughout. It was easy to order online, got my tracking number right away and delivery was efficient. The product looks exactly like what was on offer too.
Cheap and Nasty Lounge, Terrible Customer service
Purchase 2 seater wing back lounge, made of linen opened the box so disappointed in the quality, linen has so many pulls and brown marks out of 10 pushing to be a 1. Lovely big dirty hand print on front underside, called straight away sent photos video for $772.00 such a waste of money. Would never buy from again, customer service is a joke, their return email linen natural product has pulls and brown marks?? As a dry cleaner for 20 years I have never seen such poor quality linen, dont even get me started on lumps in the cheap foam. Wish I had...read their reviews before purchasing FUTURE BUYERS PLEASE READ THESE REVIEWS I am 50 years old and have never left a bad review for anything in my life, old school nothing nice to say say nothing at all! but this company sells cheap and nasty at top dollar, once they have your money thats it they wash their hands of you!!! BEWARE!!!
Terrible quality products & service
Wish I had read the reviews before I purchased because from my experience I can confirm all the negative ones are true.
Ended up spending 3 months fighting with them to get my issue sorted. I purchased 3 stools & 1 of the 3 was significantly smaller than the other 2 stools. It looked ridiculous! (All 3 were different sizes to each other but the other 2 were at least minor differences as opposed to the major difference of the third one). When I reported the issue within 15 mins of receiving them, I was told to just appreciate the character of ...it. After multiple emails saying I was unhappy with the stool & wanted a replacement they stopped responding & ignored me. It wasn’t until I made a claim with fair trading that I got a response saying they would replace it. I waited a whole month for it to be sorted & when the replacement finally arrived it had multiple patches of paint missing (both large & small patches). I still to this day cannot fathom how anyone missed seeing it as it was very obvious. I then had to get a second replacement sorted meaning more wasted time waiting for couriers to pick it up & redeliver it. After 5 months of being stood down at work due to COVID I was finally given a return date. As my work schedule is very hectic I requested that the 2 replacement stool be delivered prior to my return to avoid any hassles. I gave them almost 2 weeks notice of this. In the end they said they weren’t able to have it delivered to me in time but were happy to work around my schedule. I gave them several delivery options & they assured me that it would be delivered on time as they had specially booked the service. It never arrived the day it was supposed to & I was told by the courier company that they had never booked the priority service. They then went ahead and rebooked delivery for a day I was working without asking my availability. When I told them I couldn’t accept it that day I was told they were no longer going to help me & it was my issue to sort out with the courier. In the end I had to take a sick day to wait for the delivery (leaving it on my doorstep was not a safe option & I did not have a car big enough to fit the stool in). The 3rd replacement is not much better but after 3 months, 3 different stools & hours upon hours of wasted time with waiting for couriers I’ve given up. The customer service is very poor, the quality of the product is the same & I will definitely not be purchasing from them ever again.
- Online Store
- Verified customer
Refused to refund my order - awful customer care
Purchased a chair over the weekend as was getting back pain from current WFH situation. The chair had not shipped by Tuesday evening (which is fine) but was concerned about finances and decided that I really shouldn't have spent any money given COVID and my financial status.
Called the warehouse, they said no problem. Which I thought was great.
I received a call a few hours later from "customer service" informing me that they will not refund me as the "website policy" says it has to be cancelled within 24hrs - but they could give me a store c...redit, which I let them know was absolutely zero help to me. After arguing with them for some time and asking for: a) Some empathy around the situation given it wasn't even shipped yet b) Asking to talk to someone who could in fact make these decisions instead of merely quoting "policies"
Should have read reviews first!
ordered 3 stools from Milano Republic. Below is the chair ordered on the website and below is the chair I recieved. Different design to the one shown on the website.
Used their text message system to get in contact with them - whoever was responding did not seem to read the messages as she did not actually understand the issue and was asking me to send photos I had already sent and she had responded to.
Called the office phone number and got the warehouse. I was told I’d have to keep calling until I got the office number. Spoke to someone at ...the warehouse eventually and they did not read the email properly or respond appropriately. In response to this issue I was called a week and a half later. They told me it was my mistake!!! Which is confusing because when my husband spoke to them on the phone about the issue, the warehouse manager said there was an issue with the website. They did not apologise and blamed their tech issue on me. Disappointing and disrespectful conversation from contact at head office!!
- Online Store
- Verified customer
I am very pleased to say that Milano Republic was very decent in refunding my money on a recent purchase i made, especially given the issue was a matter of perception. The colour of the items were not what i expected, and, as such they very graciously allowed me to return them. Thank you.
Very poor quality wishbone replica chairs
Chairs looked great when they arrived but after only a couple of month's light use the seating cord has loosened and now there are gaps in it. It looks terrible.
I tried to post a review on the Milano Republic website but they haven't let it publish - likely because it's not positive.
Not recommended to shop here
Worst customer service, after a month now refund procced
I bought an item 1 of April. In the item when I bought it was in stock. After they said it is out of stock. 2ndly they said they refunded me on 9 of April. Today is 14 of May and the refund still hadn`t proceeded yet. Try to avoid this store if you wouldn`t want any headache
O/N 12022 Wolseley table lamp illustrated on website as white grey and gold marble, arrived white & grey no gold & has bent lamp holder. Sent email request for replacement, no answer, rang was told it would be followed up. 10 days later no response rang again both times speaking to a female then some guy gets on the phone & says he’s spoken to me about this & sent an email. Explaining I had never spoken to a male nor had an email he later found the email in his outbox unsent! Apology, your dreaming! The explanation of natural stone is a myth, the stone I received has not a hint of gold in it.
Run & run fast these people have absolutely no idea what or who they are talking to.
Fair trading to follow.
Love my barstools.
Great website and easy to order on-line. Professional and prompt customer service. Order arrived before the estimated delivery date delivered to my door. Very happy with my purchase at a reasonable price.
Basically a scam at this point
Purchased an egg chair months ago and had no updates. made several calls and every single time being told that they either werent in the warehouse or not in charge and to email instead. have NEVER received an email reply or given option to cancel order and refund!
Fantastic glass coffee table
This fantastic glass coffee table is exactly what I was looking for and it perfectly fits in my living room. Special thanks to the two guys working in the warehouse. They packed and loaded the car for me in such hot weather. Their services is efficient and professional. Would highly recommend.
Great bar stools
I am very happy with the French style bar stools. They are good quality and look great too. It was an easy pickup from the warehouse at Kurnell. Thanks Brian.
Exceptional product so happy with the quality
Purchased ten dinning chairs from Milano Republic. I am so happy with the quality and ease of dealing with this company. The furniture was exactly as described. Will definitely buy from this company again
I ordered chairs to match a replica warren platner gold table had to rely on phone advice. Very happy with the quick delivery, the quality of the products & accurate advice over the phone
DO NOT ORDER FROM THIS COMPANY!!
Poor service, still awaiting a refund! Be careful ordering from this company!
I ordered a product on 16/08 and didn't get notified until 02/09 that they couldn't provide the items as they had none left in stock (despite not saying this on their website). I requested a refund and they sent an email saying it had been refunded on 03/09 but no money was received back in to my account. Staff are rude and for you off. I am still waiting for the refund as at 19/09 despite multiple phone calls to them and them confirming its been processed but can take this long to receive the money back!!?
Would not recommend ordering from this company at all.
Great service. and great quality of product with reasonable prices.
I purchased few times from Milano republic, always delivered on time, answering emails and calls.
Thank you, I am very happy with the products. it was also very easy to navigate the online store.
Can’t get an answer to emails or calls
Placed an order then I get message awaiting fulfilment. Told it would be three months so cancelled order. Now I can’t get a hold of them to get my refund.
Excellent Customer Service
I bought 12 chairs online, the chairs arrived promptly. There was a discolouration on one of the chairs that I wasn’t entirely happy with, and a replacement chair was sent out straight away. Throughout the process I received excellent customer service. Thank you - love the chairs!
Questions & Answers
I am also having a problem with awaiting fulfilment and was told maybe 3 months.
I have cancelled my order but no reply.
Did anyone have same problem and get their money refunded.
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