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Milano Republic Online Store

Milano Republic Online Store

4.2 from 83 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
63
4 star
4
3 star
1
2 star
0
1 star
15

DO NOT ORDER FROM THIS COMPANY!!

published

Poor service, still awaiting a refund! Be careful ordering from this company!
I ordered a product on 16/08 and didn't get notified until 02/09 that they couldn't provide the items as they had none left in stock (despite not saying this on their website). I requested a refund and they sent an email saying it had been refunded on 03/09 but no money was received back in to my account. Staff are rude and for you off. I am still waiting for the refund as at 19/09 despite multiple phone calls to them and them confirming its been processed but can take this long to receive the money back!!?
Would not recommend ordering from this company at all.

Return Claim MadeNo
Warranty Claim MadeNo

Great service. and great quality of product with reasonable prices.

published

I purchased few times from Milano republic, always delivered on time, answering emails and calls.
Thank you, I am very happy with the products. it was also very easy to navigate the online store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
THomas S

THomas SSydney

  • 12 reviews
  • 10 likes

Can’t get an answer to emails or calls

published

Placed an order then I get message awaiting fulfilment. Told it would be three months so cancelled order. Now I can’t get a hold of them to get my refund.

Return Claim MadeYes
Warranty Claim MadeNo

Excellent Customer Service

published

I bought 12 chairs online, the chairs arrived promptly. There was a discolouration on one of the chairs that I wasn’t entirely happy with, and a replacement chair was sent out straight away. Throughout the process I received excellent customer service. Thank you - love the chairs!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Pam

PamHunter Region, NSW

Excellent quality and service

published

I have purchased two Barcelona chairs and two matching footstools with full leather piping and buttons. The chairs arrived when expected and the quality is excellent - they are also very comfortable. The footstools are on back order and hopefully they will be of the same high quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Great Experience

published

I have ordered two tables from Milano and have been very happy with the entire experience; they shipped quickly and were delivered and installed in my home. Both tables are very high quality. I will shop Milano Republic again!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Disappointed

DisappointedSydney Surrounds, NSW

dont buy from Milano republic

published

When it eventually was delivered ... they arrived letting us know on the day ... no notice given ... so we were not at home .... also the furniture is scuffed and untidy ... it is poor quality ...don’t buy from Milano republic

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

sim

simGippsland, VIC

  • 4 reviews
  • 4 likes

Eames elliptical table absolute rubbish

published

Eames elliptical Table delivered with major defects AND damage VERY Poorly made.
Bolts supplied dont even match.
Refused to refund only replacement of top even though obviously a poor product.
Milano Republic Do not stand by their products.
Poor quality control.
NEVER SHOP At milano republic

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
RaulSupercat

RaulSupercatBrisbane

  • Verified customer

Don't go there!!

published
jackie

jackieMelbourne

  • 4 reviews
  • 7 likes
  • Verified customer

Have been waiting almost a month for a refund.

published

I purchased an armchair as a birthday gift almost a month ago. Website showed that it was in stock and would be delivered within 3 days. Nothing arrived. It then showed "Awaiting Fulfillment" online so I called and discovered that it was not in stock. Order was cancelled and I was told that I refund would be issued within a week. Still waiting almost 4 weeks later and Milano Republic will not respond to my messages.


Ozijules

Ozijules

  • 5 reviews
  • 1 like

Replica Noguchi Coffee Table

published

Have been searching for a unique coffee table and found the Replica Noguchi table at Milano Republic.
Very easy site to negotiate and the transaction was easy. Tracking the delivery went well as there was
a delay for a couple of days. Assembly was fine, but definitely need two strong people to lift the 20mm tempered glass top onto the timber base. It will not be moved!


Mrs M

Mrs MBlackwood

  • 2 reviews
  • 4 likes
  • Verified customer

Unacceptable delays with no resolution and no replies to contact

published

Worst online shopping experience - don't buy from them!!

published

Bought our dining table online from them, said it was in stock but then was delayed by 2mths. We also ordered at the same time a matching coffee table which took EIGHT MONTHS for delivery!!! Every 4 weeks there was a new excuse! As we wanted the coffee table to be matching, we unfortunately couldn't cancel the order. The customer service team was shocking and I hated every minute/month of chasing and dealing with this incompetent company. I would appreciate the delay if it was European custom made but all products are made in CHINA. What an absolute pathetic organisation to deal with. Do yourself a favour and stay clear from Milano Republic, not worth the headache.


6 months later, still no chairs!

published

I made my online order in December and the invoice stated 2-4 weeks delivery. I received a phone call in January to advise it could take up to a maximum of 14 weeks which I said wasn't ideal but I would manage. Every week post the 14 week deadline, I call or email and 26 weeks later since my order date still no chairs! I have been told the chairs are still on the container ship, stuck in customs, in the warehouse, ready to be delivered... and still no chairs! I have never encountered such a dishonest and poorly managed company.

Taic

TaicInverloch

  • Verified customer

Still no delivery - Not happy

published

Continually postponed delivery, still no product

published

We live within walking distance of the Paddington store, and after seeing the coffee table on the showroom floor, we purchased it online in February. It is now almost the end of May and we have still not received the table. Everytime we call they say it will be here in a couple of weeks. We have been sitting in our new living room now for over 3 months with no coffee table.


Penny

Penny

  • 2 reviews

Good products good service

published

Good quality exactly what was ordered was sent with protective packaging so it didn't damage. Would purchase from here again.


Michelle

MichelleMelbourne

Good fast service but chair is uncomfortable

published

Made purchase online. Delivery was super quick but unfortunately chair needs thicker cushion with Velcro to keep it in place. Looks good but pretty uncomfortable.


  • Verified customer

Beautiful Rugs ...

published

I purchased a round rug for the dining area, as well as a rectangular shape for the lounge. Quality for the price was exceptional. Color true to online. I wanted a Persian/modern mix and the design delivered that. Would also suit antique/vintage decor. Subtle color. Delivery was right on time. Highly recommended.


  • Verified customer

Great product! Great service!

published

Purchased online, very easy process, happy with the products. Excellent customer service. Would definitely use them again and recommend to others.


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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses, Office, Outdoor and Sofas
Compare all Milano Republic

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